Fatimath Bawa-Allah Pmp,Psm Email & Phone Number

United States

- Effectively oversee embedded teams dedicated to servicing Enterprise clients, guaranteeing the seamless delivery of high-quality products.- Cultivate and sustain partnerships with stakeholders, steering projects in the right direction, resolving team obstacles, and ensuring on-time delivery.- Anticipate and address challenges associated with onboarding and offboarding processes and prioritize client satisfaction.

United States

Oversee a Book of Business of 15+ client accounts with an average ARR of $100 million, managing a support structure of over 100 billing software engineers across globally distributed teams while implementing strategies to mitigate Talent burnout, Talent mismatch, performance issues etc. - Ensure proper engineer onboarding, produce kick-off plans, progress reports, agile reports, risk analysis reports, and stakeholder reviews, as needed.- Co-ordinate and implement new administrative procedures to ensure delivery excellence. - Identify and resolve blockers for engineering talents focusing on scrum values of openness, honesty, and respect. -Maintain relevant metrics to guide team progress and ensure visibility to senior management.

Lagos, Nigeria

Successfully recruited 300+ trainee software engineers for the software engineering training institute, generating over 900 million Naira in revenue. * Led and managed a team of 10+ technical and non-technical associates to coordinate 5 end-to-end large-scale recruiting projects across multiple locations in Nigeria while managing scope, timelines, risks, issues, communications, and deliverables. * Coordinated a SCRUM team to design and build a recruitment web platform that enabled aspiring engineers to apply to the training program. •Proactively participated in meetings with C-level executives to evaluate corporate strategies, perform program process analysis and forecast hiring needs.•Provided support to the Program Director on developing and implementing the corporate strategy to improve overall business performance.•Supervised internal projects for trainees that optimized the tracking of facility-related complaints and resolution of tickets, which reduced wait times and improved customer experience by 45%.

•Liaised with stakeholders to increase the effectiveness of cross-team collaboration and interactions•Planned and coordinated simulated projects for entry-level software engineers to provide real-time feedback •Facilitated Scrum ceremonies, including sprint planning, daily stand-up, sprint review, and sprint retrospective. •Coached the team to improve velocity, flow, and delivery of value through sprint retros and continuous improvement

Leicester, United Kingdom

• Work closely with the International Student Office to provide expert and consultative customer service to potential international students.• Address potential international students concerns and ensure resolution of issues in a timely manner. • Conduct extensive market research to identify new trends in student recruitment.• Collaborate with team members on strategies to increase student recruitment and engagement.

• Promoted the university at Higher education fairs, conferences and corporate events. • Provided support to the events and marketing team during interview and experience days.• Acted as first point of contact for potential students, parents, guests and members of staff during open days and engage them on opportunities at the university. • Provided advice to prospective students on admission requirements and courses offered by the university through telemarketing.

Leicester, United Kingdom

•Managed enquiries for all staff, students and visitors {face to face, over the phone, email}• Maintained records of inventory and daily mails for staff• Provided administrative and clerical support to academic and non-academic staff

Gbaja Girls Junior High School

•Independently supervised and designed lesson plans for over 250 secondary students.•Mentored students and significantly improved student engagement during classes and workshops. •Improved student learning experience by creating two after-school societies. In addition, I I also initiated a community development project to provide classroom furniture to the school government secondary school where I was posted for my National Youth Service. For this, I earned a recognition from the school and an award from the Lagos State Government for my outstanding performance during my National Youth service year.

Lagos Nigeria

•Efficiently handled customer inquiries and complaints.•Tactfully improved customer satisfaction by providing information about fabric and design options.•Liaised with staff and suppliers to achieve operational goals. •Identified current and future trends in the Nigerian fashion industry.•Organized and managed miscellaneous tasks to support Creative Director

Master Of Science, International Business And Human Resource Management (Distinction), Distinction

Activities and Societies: International Student Society Modules: Change Management People Management Accounting for Managers Critical.

Bachelor Of Arts - Ba, International Relations, Second Class Upper Division

Activities and Societies: Public Relations Officer for the International Relations Department. My team and I spearheaded the publication.