Fatimzahra Benkirane Email & Phone Number

Ville De Paris, Île-De-France, France

> GRTGAZ - Cloud Center Of Excellence - Agile Business AnalystThe CCOE project focuses on migrating gaz trading applications to the cloud. It aimed to enhance operational efficiency through proactive monitoring and agile methodology adoption.Responsibilities: Developing customized workflows, assessing client needs for streamlined ticket management, and successfully implementing agile processes and deploying JIRA to optimize management based on client requirements.> GEOPOST - CHATBOT - AI Transformation AnalystThe project utilizes AI to tailor chatbots for European BUs, enhancing service through language adaptation and parcel tracking. This results in 24/7 multichannel support, quicker response times, and decreased customer inquiries.Responsibilities: Analyzing technical specifications for project alignment, overseeing scope meetings and timeline progress, defining implementation strategies, optimizing resource allocation, and leading client business teams through training to enhance chatbot adoption and efficiency.> GEOPOST - Lost&Found - Roll-out ManagerThe Lost&Found project optimizes the retrieval of lost or damaged parcels using AI and OCR-based image storage, analysis, and retrieval. This facilitates depot agents in efficiently locating and assisting in retrieving customer packages.Responsibilities: Leading the project from early design stages to go-live, tracking progress KPIs, and reporting. Operational process review incorporated photo gathering of parcels, and implementation of AI and OCR systems enhanced retrieval efficiency through advanced text extraction from images.> GEOPOST - Return My Parcel - Roll-out ManagerRMP is an app focused on return label generation, transitioning from v3 to v4 and onboarding new BUs and customers.Responsibilities: Setting up the kickoff presentation, end-to-end project management from scoping to go-live, managing the roadmap, coordinating with cross-functional teams, and tracking progress.

Barcelone, Catalogne, Espagne

- Create digital content for promotional and consulting purposes within the digital laboratory;- Promote digital laboratory projects to existing and potential customers;- Conduct customer interviews, provide feedback for improvement, and manage partnerships with successful Start-Ups to integrate their solutions into our laboratory, while sharing success stories and innovations internally.

Barcelone, Catalogne, Espagne

- Managing a team of 4 lead generators: constantly overachieving our goal of 30 leads per day;- Creating marketing content: animation of social networks, writing blogs on the theme of video, building a sales model;- Creation and follow-up of prospects: - Strategic choice of prospects according to market trends, for emailing campaigns, - Optimization of CRM systems to facilitate research, - Communication with management and sales teams to develop new strategies, - Carrying out studies on new geographical markets.

Région De Perpignan (Perpinyà) , France

- Prospecting (face-to-face and via telephone);- Email management;- Calling/ emailing;- Production of real estate advertisement magazines;- Advertising displays: production and placement of advertisements in agency advertising displays.

Perpignan (Perpinyà) Area, France

Master, Digital Communication And New Technologies

Master 2 (M2), Business Administration And Management, General

Master, Logistic And International Business

Master 1 (M1), International Business

Bachelor'S Degree, Business, Marketing, Human Resources, Geopolitics, Entrepreneurship, Erasmus

Bachelor'S Degree, Management Science

Bachelor'S Degree, Accounting And Business/Management

Pspo I Certification

Safe Popm Certification