Fatim Serpollet Email & Phone Number

France

• Head of Professional Services - EMEA APAC - PLM & ERP Solutions
• Developing and directing 2 teams of over 30 Team Leads, Consultants, Project Directors and Managers through multiple simultaneous Professional Services engagements to implement PLM and ERP solutions at various large.
• In charge of financial aspects of Professional Services, including forecasts & PnL...
• … Show more Head of Professional Services - EMEA APAC - PLM & ERP Solutions
• Serving as escalation point for teams customers and Developing and Maintaining deep customer relationships.
• Collaborating with Sales, Product, R&D, Marketing...organizations to maximize growth opportunities.

Paris Area, France

• Leading the geographically dispersed professional services team. (France, Switzerland, USA, Canada)
• Managing, balancing, and growing the multi-disciplinary team of Solution Engineers, and architects with a varied and complementary set of skills. Hire world-class talent and manage performance to ensure career growth.
• Coordinating over 90 projects and clients. Interface with internal product and engineering resources.
• Working in… Show more
• Working in conjunction with Sales Representatives, Sales Engineers, CSM to define and integrate the services solution. Enabling Sales organization to support account expansion plans.
• Working harmoniously with channel partners on joint proposals and scoping level of effort, Statement of Work, and resource plans… to ensure customer success.

Paris Area, France

• Managing professional services teams (presales and post sales): France and South Africa: +15 Projects Managers and Engineers based in France, Spain, Canada, and South Africa.
• End-to-end accountability to ensure projects are delivered on-time, within scope, and budget.
• Implemented new processes (based on Scrum) and created procedures for the PS Organization: in English, French and Spanish.
• Work closely with USA, Malaysia, Netherlands, Germany, Australia, and Italy Sales teams… Show more
• Work closely with USA, Malaysia, Netherlands, Germany, Australia, and Italy Sales teams.
• Created reports and KPIs to Finance, HR, Marketing… departments.

Madrid And Paris

• Definition, development, deployment, and coordination of worldwide project stakeholder’s (Agile project management using SCRUM), for both web and mobile platforms
• Ensure that projects are delivered on-time, within scope, quality, and budget.
• Performing risk management to minimize project impacts, propose and implement appropriate remedial actions when required.
• Coordinate internal resources and third parties/partners for the flawless execution of projects.
• Organize and… Show more
• Organize and lead business and technical workshops. Translate high-level proposals into an implementable technical solution

Madrid

• Project Management and deployment of CRM, PeopleSoft and Business Objects reporting applications.
• Client relation management platform for the PSA Group: functional analysis, deployment, support across 30+ countries…
• Back office team coordination (located in Argentina)
• Lean workshops, seminars, trainings Citroen and Peugeot subsidiaries in Europe …

Madrid

• Actively involved in all aspect of system development.
• Developing in C++ and Java.
• Data base Migration using Hibernate.
• Functional analysis: testing phase and UML
• Editing and Reviewing business requirements, functional design and user’s guides
• Training end-users