Fatim Serpollet Email & Phone Number

France

France

Head of Professional Services - EMEA APAC - PLM & ERP Solutions• Developing and directing 2 teams of over 30 Team Leads, Consultants, Project Directors and Managers through multiple simultaneous Professional Services engagements to implement PLM and ERP solutions at various large companies and to ensure projects are completed on time, within budget and with the highest consistent quality.• In charge of financial aspects of Professional Services, including forecasts & PnL ...•… Show more Head of Professional Services - EMEA APAC - PLM & ERP Solutions• Developing and directing 2 teams of over 30 Team Leads, Consultants, Project Directors and Managers through multiple simultaneous Professional Services engagements to implement PLM and ERP solutions at various large companies and to ensure projects are completed on time, within budget and with the highest consistent quality.• In charge of financial aspects of Professional Services, including forecasts & PnL ...• Serving as escalation point for teams customers and Developing and Maintaining deep customer relationships.• Collaborating with Sales, Product, R&D, Marketing ...organizations to maximize growth opportunities.• Serving as coach in project management, best practice sharing, proactive actions, and creative problem-solving activities.• Mentoring the team to develop their full potential, to ensure adoption of methodology and delivery of quality of work, and to ensure that company objectives are met. Show less

Paris Area, France

• Leading the geographically dispersed professional services team. (France, Switzerland, USA, Canada)• Managing, balancing, and growing the multi-disciplinary team of Solution Engineers, and architects with a varied and complementary set of skills. Hire world-class talent and manage performance to ensure career growth opportunities and effective succession planning.• Coordinating over 90 projects and clients. Interface with internal product and engineering resources. • Working in… Show more • Leading the geographically dispersed professional services team. (France, Switzerland, USA, Canada)• Managing, balancing, and growing the multi-disciplinary team of Solution Engineers, and architects with a varied and complementary set of skills. Hire world-class talent and manage performance to ensure career growth opportunities and effective succession planning.• Coordinating over 90 projects and clients. Interface with internal product and engineering resources. • Working in conjunction with Sales Representatives, Sales Engineers, CSM to define and integrate the services solution. Enabling Sales organization to support account expansion plans.• Working harmoniously with channel partners on joint proposals and scoping level of effort, Statement of Work, and resource plans… to ensure customer success.• Responsible for all financial metrics of the PS organization. Show less

Paris Area, France

• Managing professional services teams (presales and post sales): France and South Africa: +15 Projects Managers and Engineers based in France, Spain, Canada, and South Africa.• End-to-end accountability to ensure projects are delivered on-time, within scope, and budget.• Implemented new processes (based on Scrum) and created procedures for the PS Organization: in English, French and Spanish.• Work closely with USA, Malaysia, Netherlands, Germany, Australia, and Italy Sales teams… Show more • Managing professional services teams (presales and post sales): France and South Africa: +15 Projects Managers and Engineers based in France, Spain, Canada, and South Africa.• End-to-end accountability to ensure projects are delivered on-time, within scope, and budget.• Implemented new processes (based on Scrum) and created procedures for the PS Organization: in English, French and Spanish.• Work closely with USA, Malaysia, Netherlands, Germany, Australia, and Italy Sales teams. • Created reports and KPIs to Finance, HR, Marketing… departments. • PS Contract negotiation and resources management.• Lead steering committee for PSO. Built Standard Operating Procedures for the PSO department worldwide. Show less

Madrid And Paris

• Definition, development, deployment, and coordination of worldwide project stakeholder’s (Agile project management using SCRUM), for both web and mobile platforms• Ensure that projects are delivered on-time, within scope, quality, and budget.• Performing risk management to minimize project impacts, propose and implement appropriate remedial actions when required. • Coordinate internal resources and third parties/partners for the flawless execution of projects. • Organize and… Show more • Definition, development, deployment, and coordination of worldwide project stakeholder’s (Agile project management using SCRUM), for both web and mobile platforms• Ensure that projects are delivered on-time, within scope, quality, and budget.• Performing risk management to minimize project impacts, propose and implement appropriate remedial actions when required. • Coordinate internal resources and third parties/partners for the flawless execution of projects. • Organize and lead business and technical workshops. Translate high-level proposals into an implementable technical solution • Clients Platforms across +80 countries: LG Electronics, Carrefour, Crédit Suisse, AXA, Telefonica, EDF, Groupe Mulliez, FDJ, Disney, Emirates, Hyundai Kia, Wal-Mart, Seagate, Philips, Groupe Danone, Mexico Tourism, Puig… Show less

Madrid

• Project Management and deployment of CRM, PeopleSoft and Business Objects reporting applications.• Client relation management platform for the PSA Group: functional analysis, deployment, support across 30+ countries…• Back office team coordination (located in Argentina)• Lean workshops, seminars, trainings Citroen and Peugeot subsidiaries in Europe …

Madrid

• Actively involved in all aspect of system development.• Developing in C++ and Java.• Data base Migration using Hibernate.• Functional analysis: testing phase and UML• Editing and Reviewing business requirements, functional design and user’s guides• Training end-users