Drive governance on Quality trends to enhance quality performanceOversee KB analyst and supervise daily responsibilities.Partner with multiple linkages such as Workforce/Operations/HR to support training requirements in line with center strategic objectivesWork with Manager to plan Learning and Development initiatives and rollout deadlinesReview and design curriculum and content (both classroom and e-learning) on an ongoing basis to ensure Ops alignment for NH/Upskill /Cross Skill/New Migration/ Soft SkilsSupport Training demands, involving curriculum building, target setting, and buddy support - for both new hires and tenured staff

Collaborate effectively with multiple linkages such as Talent Acquisition, HR, Workforce, and Operations on the Training demands, involving curriculum building, target setting, and buddy support - for both new hires and tenured staffReview quality trends and share data insights to enhance quality performance Partner with counterparts such as hotels and HQ to plan and design E-learning courses, review courses in Learning platforms, and track completion and data analysisCollaborate with other departments to ensure process/onboarding process is going smoothly Conduct coaching briefings and coaching sessions for new hires, to assist achieve their productivity and performance

Responsible for Sponsorship for main and side eventsPartner with NGO/Universities for the volunteer/internship programCollaborated with HR/Ops on the onboarding and certification journey for volunteersDual role with Corporate Liason officer between the company and government sectorAccountable for planning and execution of ceremony events of the Main Event