Fatin Batrisyia Aziz Email & Phone Number

Singapore

Singapore

Singapore

Singapore

- Set up and operated IT equipment such as cameras, studio lighting, big screens, etc.- Utilized Adobe Photoshop to perform photo editing, retouching and restoration.- Examined developed prints to determine defects such as broken lines, spots or blurs.- Recommended services to customers, thoroughly explaining details of each service package.- Actively listen to customers' requests, confirming full understanding before addressing concerns.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Singapore

- Organized store merchandise racks and displays to promote and maintain visually appealing environments.- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.- Greeted customers, helped locate merchandise and suggested suitable options.- Stocked merchandise, clearly labeling items and arranging according to size or color.- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.- Informed customers of current store promotions to encourage additional sales purchases.- Helped customers complete purchases, locate items and join reward programs.- Answered questions about store policies and addressed customer concerns.- Increased sales by offering advice on purchases and promoting additional products.- Promoted offerings by expression passion for company brand, products, services and solutions to customers.- Used POS system to process sales, returns, online orders and gift card activations.- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Singapore

- Responsible for preparing and serving all products, including espresso-based and other drinks, giving individualized attention to each customer- Take on shift duties and responsibilities for the cashier- Maintained a set standard of quality, service, product and cleanliness at all times- Worked in accordance with the manager's and boss' instructions- Supported with inventory management, ordering & in-store operations- Prepared or served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas- Cleaned/sanitised work areas, utensils, or equipment - Provided customers with product details, such as coffee blend or preparation descriptions

Singapore

- Worked hand-in-hand in planning and coordinating live events i.e. Facebook Live selling collaboration with Singapore Home Cooks- Developed a social media calendar and organised content uploads i.e. InstaStories- Planned and executed social media content for Foodi Group (Joe & Dough and Bakeri) Instagram Page- Led extensive research on Joe & Dough’s consumers’ behaviour- Analysed market trends and conducted competitive analysis of the F&B industry in Singapore- Consulted various delivery platform partners on continuous improvement in App to reflect latest products, price and/or promotions- Assisted in other marketing admin and creative design duties, and in all other marketing and branding campaigns

Singapore

- Provide prompt service for more than 75 customers per shift.- Received commendation for providing excellent customer service.- Operated POS terminals to input customer's orders, swipe credit cards, and enter cash amounts received.- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every end of the day.- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.- Controlled line and crowd with quick, efficient service.- Prepared beverages and filling food orders for customers.

Bachelor'S Degree, Marketing

Diploma, Islamic Studies

Diploma, Consumer Behaviour And Research

Education record