Managed a team of 7 talented individuals, including a Visual Merchandiser.Developed and executed comprehensive merchandising plans, including product selection and promotional campaigns, for 52 outlets and e-commerce channels.Analyze sales data to optimize product performance and adjust strategies.Collaborating closely with Buying Teams and Designers to strategize future product planning and provide clear product directions.

Managed a team of 20 amazing talents- including UI/UX designer, sales, fulfillment & customer service team.Developing effective sales strategies and plans based on organizational objectives to achieve revenue target.Monitoring performance analytics for all SK E-commerce platform including website traffic, conversion rate and product performance. Improve the overall user experience, including site navigation, content development and promotional campaigns for all e-commerce channels.Overseeing fulfillment supply chain operations & deliver happiness to our customers through excellent service.

Meet prospects/merchants partners and make negotiations and planning with them.Coach SMEs to transform their business into eCommerce.Cooperate with operations team in organizing events & promotions activities

Managed the preparation and fulfillment of both online and wholesale orders for domestic and international customers, ensuring accuracy and timely processing.Oversaw stock inventory, conducting regular audits and reconciling inventory with the system to maintain accurate stock levels.Planned and scheduled parcel shipments, coordinating with logistics partners to ensure prompt and efficient deliveries.Streamlined warehouse operations, improving order processing efficiency and reducing delivery lead times.Collaborated with cross-functional teams to optimize inventory management and enhance the overall customer experience.

First level support & troubleshooting for ICT services related to Customer Information Billing System