Fatin Izzati Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

🎯Spearheaded key strategic initiatives, including product development, process optimization, and quality assurance, resulting in a 95% Perfect Order Rate. 🛠️Led the development of the new Qoala White label product, 'Qoala Care,' driving collaboration and prioritizing user needs. 💻Enhanced RPA processes, increasing workload efficiency by 80% and accuracy by 70%. Addressed insurance API performance issues, ensuring daily system performance and improving customer retention. 📈📊Conducted monthly reporting sessions to the executive team, providing updates on crisis management, risk assessment, and strategic planning.

📑Redesigned business operations for both B2C and B2B products, achieving an SLA of less than 30 minutes for quotations to post-purchase. 💼Led the identification of new product features and collaborated with stakeholders for UAT, resulting in a 20% monthly increase in GWP. 🔄Established a follow-up system to understand customer needs, leading to a 40% decrease in customer retention. 🔍Developed QA procedures, reducing mistakes to less than 5% and increasing work efficiency by 90%.

Petaling Jaya, Selangor, Malaysia

💰Oversaw day-to-day operations, securing lucrative contracts, and partnerships with key entities, boosting conversion rates by 30%. ⏱️Implemented SOPs for customer service, achieving turnaround time of less than 30 minutes. ⏱️✉️Established efficient customer service team, reducing monthly complaints to less than 10%. 👥Managed four departments totaling approximately 60 employees, ensuring performance metrics are met.

Petaling Jaya, Selangor, Malaysia

🛍️Managed the entirety of the company's sourcing operations, encompassing spending, supplier partnerships, and exploring new opportunities.🛍️Engaged in daily communication with suppliers to procure products/services across 30 categories spanning 270 sub-categories, generating over 100 quotations monthly to fulfill Request For Quotations (RFQ) from corporate customers.💰Achieved an outstanding 85% success rate in converting sales from the generated quotations, boosting revenue and profitability.🤝Established and nurtured strategic relationships with suppliers, ensuring optimal delivery, service, and cost efficiency, contributing to the company's bottom line.

Petaling Jaya, Selangor, Malaysia

Manage full life cycle of fulfillment that includes processing work orders, packaging orders for distribution and resolving issues. - Keenly assisted customer service to resolve fulfillment issues raised by corporate customers within the expected timeline with 95% success rate - Created SOP in resolving fulfillment issues in order to minimize time and cost which impacted elimination of 75% to 80% of the fulfillment issues- Coordinated orders to suppliers and monitor deliveries to ensure completion within the lead timeConstantly reviewed prices from suppliers in order to produce competitive pricing and increase profit margin for company

Petaling Jaya, Selangor, Malaysia

🌟 Assisted the Operation Team in developing the portfolio of products or services, which involved identifying suitable categories across the company's verticals.🚀 Earned a promotion to full-time employment based on exceptional dedication demonstrated during the internship.💡 Assisted the Operation Team in developing the products or services portfolio by identifying suitable categories across the company's verticals.🔧 Contributed to various projects aimed at enhancing operational efficiency and effectiveness.

Bachelor Of Business Administration - Bba, Operation Management

Activities and Societies: Executive Secretary, UiTM Student Representative Council, UiTM Shah Alam

Malaysia Matriculation Programme,, Accounting And Business/Management

Sijil Pelajaran Malaysia (Spm)