Fatma Abdi Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Since the beginning of my tenure, I managed aspects of two major contracts while supervising 200 care workers' daily operational activities in line with expected individual agreement and contract standards. In addition.
• Onboarded new referrals and delivered uninterrupted service to existing users while serving as main care coordinator since beginning of pandemic.
• Outperformed predecessors by slashing payroll queries by verifying system data and facilitating punctual payment of all care workers.
• Drove care coordinators to consistently exceed projected organisational goals through adoption of best industry practices.

London, United Kingdom

• In this role, I coordinated entire HR operations, including orientations, onboarding, and preserving all employee records. To achieve success, I implemented performance evaluation/management strategies. As part of my.
• Leveraged industry expertise to revamp and reintroduce improved supervision and appraisal processes used at ACE; streamlined tracking through creation of robust matrix

London, United Kingdom

• I oversaw ADP system and preserved recruit onboarding and staff changes information on the company system while maintaining tact and discretion. To ensure maximum operational efficiency, I promptly addressed.
• Played key role in formulation and implementation of long-term onboarding plan.
• Facilitated swift system changes through partnerships with payroll team.

Kenya

• Key Achievements
• Contributed to the implementation of the ICRC beneficiary feedback system aimed at helping the people affected by Drought in Somalia
• Collaborated effectively with the Call Centre team that enabled 10,000 refugees affected by drought in Somalia to receive their financial aid, food, household items and hygiene parcels in a timelyResponsibilities
• Managed the beneficiaries’ feedback phone line by receiving calls, recording details, categorising information and providing feedback to beneficiaries in a timely manner
• Verified details by checking validity of telephone numbers and profiles of registered beneficiaries; Made follow ups to ensure beneficiaries have received assistance
• Followed strictly the ICRC guidelines on implementation procedure for assistance programs; Reported to the Supervisor regularly highlighting sensitive issues, giving progress, observations, challenges and recommendations

Nairobi, Kenya

• Responsibilities
• Processed and analysed voter registration documents; verified accuracy of voter registration data
• Investigated questionable registrations; prepared voter lists and polling place rosters from the state-wide voter registration system.
• Designed and conducted survey of polling places
• Processed voters’ documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolutionKey Achievements
• Processed 1000 voter records in 7 hours, following a marathon processing task for upcoming elections

Nairobi, Kenya

• Responsibilities
• Coordinated all travel arrangements, including scheduling meetings, arranging domestic and international travel, hotel reservations, booking cars and dining arrangements
• Managed and maintained all calendar entries and meeting coordination, which included booking conference rooms, organising catering services and requesting security
• Responsible for truck scheduling, route planning and communicating with the drivers while using the tracking device to ensure timely delivery of the products
• Liaised with the Operations team in ensuring drivers daily schedules are planned and optimised for efficiency
• Created highly effective organisational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning

Master Of Arts - Ma, International Human Resource Management, Distinction

Activities and Societies: Student member in; Business Proffesional Club, BAME Network & Greenwich Bright Future Society

Bachelor Of Business Administration - Bba, International Business Administration- Management