Keeping all stock managed and replenishing shelves as neededEnsuring store visual merchandising and store appearance standards are metAssist with opening and closing of storeGeneral housekeepingAssisting customers with makeup and skincare queriesColour matching and makeup applicationProviding customers with up to date information and knowledge of productsCash handling and stock managementProviding quality customer service to customers

Properly directed inbound and outbound calls in phone queues to improve call flowProvided accurate and appropriate information in response to customer inquiries and resolved complaintsDemonstrated mastery of customer service call script within specified timeframesDeveloped effective relationship with customers through clear communicationWorked productively to determine the needs of customers and fast track solutions to those needsMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.