Results-driven professional sales with chemistry background and Master's degree in Quality Management and over 15 years of diverse experience across chemical analysis, quality management, sales and customer service domains. Adept at implementing ISO standards, driving process improvements, and enhancing customer satisfaction. Skilled in internal audits, statistical process control, and team leadership. IRCA-certified ISO 9001 and ISO 45001 lead auditor with a proven track record of achieving compliance and implementing corrective actions. Proficient in communication and stakeholder engagement, contributing to successful outcomes across various management levels.Bringing extensive expertise from 10 years of work as an analytical chemist and quality manager in an ISO 17025-accredited water testing laboratory in Egypt. Well-versed in ISO 17025 requirements and quality assurance activities, including root-cause analysis, recommending improvements, and utilizing control charts for process monitoring. In addition to role as a customer service manager for 2 years demonstrates skills in team leadership, conflict resolution, and developing loyalty programs to enhance customer satisfaction and loyalty. Recent role as executive sales for 4 years demonstrates my ability to thrive in high pressure environments, seeking to leverage my expertise to contribute to a dynamic sales team and achieve exceptional business results.