Fatma Aydın Email & Phone Number

İstanbul, Türkiye

Istanbul, Turkey

•Managed SaaS services, including RPA&Modernization, applying best practices that enhance user experiences across various platforms.•Led cross-functional projects from initiation through development, collaborating with stakeholders to ensure product solutions enhance customer satisfaction and trust, crucial for competitive industries.•Decide go/no go as a product decision for the tailor-made business solutions through market research, analysis.•Identified new business areas and… Show more •Managed SaaS services, including RPA&Modernization, applying best practices that enhance user experiences across various platforms.•Led cross-functional projects from initiation through development, collaborating with stakeholders to ensure product solutions enhance customer satisfaction and trust, crucial for competitive industries.•Decide go/no go as a product decision for the tailor-made business solutions through market research, analysis.•Identified new business areas and developed models, continually assessing market trends to optimize the best product offerings and vendor solutions—strategies essential for adapting to rapidly changing markets.•Manage the partner/vendor ecosystem for Hyperautomation solutions and IT Solutions, position the best vendor/partner for the products or custom solutions, and manage the business model with contract processes and track/maintain both customer and vendor satisfaction. •Directed the entire lifecycle of IT solutions, from design to deployment, ensuring alignment with agile methodologies, critical for managing complex service environments.•Formulated and implemented go-to-market strategies, collaborating with segment teams. Developed pricing strategies and managed the financial performance of products, key for maintaining competitiveness in fast-paced industries.•Analyzed customer feedback to adjust product features and strategies, a crucial skill for continuously improving user experiences.•Enhanced user interfaces and user experiences in collaboration with design teams, ensuring product interfaces meet high usability standards, which is vital for user retention and satisfaction.•Provide communication plan in scope of go to market strategies, preparing briefs, customer success stories and creating social media/mailing contents, planning webinars, managing podcasts.•Built and maintained robust sales pipelines with partners and sales teams, emphasizing the importance of strong sales strategies in market growth. Show less

Istanbul, Turkey

•Managing next generation fixed voice services which targets SME, Large and Strategic Corporate Segments•Analyzed customer needs and adapted to rapidly changing telecom technologies, enhancing satisfaction by introducing new products and add-ons.•Managed and introduced new campaign offers to gain and sustain market share.•Monitored internal processes to ensure adherence to SLAs and improve response times to customer demands, enhancing satisfaction and loyalty.•Assessed technical… Show more •Managing next generation fixed voice services which targets SME, Large and Strategic Corporate Segments•Analyzed customer needs and adapted to rapidly changing telecom technologies, enhancing satisfaction by introducing new products and add-ons.•Managed and introduced new campaign offers to gain and sustain market share.•Monitored internal processes to ensure adherence to SLAs and improve response times to customer demands, enhancing satisfaction and loyalty.•Assessed technical and commercial needs during auctions and provided tailored on-premise solutions in collaboration with operational, technology, and customer relations departments.•Developed marketing plans and pricing strategies aligned with evolving customer needs, conducted feasibility studies for campaigns, pricing, revenue forecasts, and budget planning.•Executed communication plans in collaboration with marketing communications departments to ensure cohesive campaign delivery.•Continuously improving the partner relationship with the product vendor (Cisco) globally and locally to sustain TT’s important position in their service provider portfolio. Hence, also enhancing sales opportunities that can be delivered to us by their teams, their continuous effort on existing product improvement and new product launches, and their local/global teams’ consultancy expertise for the persistent improvement of the product. Show less

Masters, Faculty Of Business Administration, Mba

Activities and Societies: MBA Club

Master'S Degree, Masters In Management

Highlighted focus in Telecommunication, International Business Management & Strategic Design of Multinational Firms

Bachelors, Industrial Engineering

Activities and Societies: Operational Research Club

Lycee

International Baccalaureate (IB) Program