A tech professional with 20 years of experience in the technical support field, worked effectively with clients in time sensitive environments while maintaining open communication with clients, international, and domestic colleagues, sales and management staff. Responsible for maintaining primary client contact throughout processes that involved understanding of the client’s needs, communicated company’s services, diagnosed effective delivery of services and communication of services rendered to both technical and non-technical audiences.Areas of Experience• Exceptional customer service and communication through phone, and email.• Managed and delivered time sensitive services.• Handled multiple clients in a 24x7 environment.• Worked with sensitive client data, including, ITAR, HIPPA, and Chain of Custody data.• Coordinated with techs in remote international offices to deliver effective services to clients.• Coordinated with development staff product bugs so effective updates could be made.
Listed skills include Windows, Customer Service, Servers, Microsoft Sql Server, and 25 others.