Faustina Efendy Email & Phone Number

Bangkok, Bangkok City, Thailand

Audit Risk and Product focus- Analyze issues/opportunities, identify risks/recommendations, and proposessolutions to be implemented.- Support data-driven decisions by providing financial and/or quantitative analyses- Defines and designs action plans for efficiency and effectiveness improvementtogether with the management team.- Initiating, independently leading, and executing a project- Ensures constant calibration between project teams, managers, and stakeholdersat regular intervals- Regular report summary/ Project summary to optimize project performance

Bangkok, Bangkok City, Thailand

Cost Efficiency, SOP, Product focus- Analyze issues/opportunities, identify risks/recommendations, and proposessolutions to be implemented.- Support data-driven decisions by providing financial and/or quantitative analyses- Defines and designs action plans for efficiency and effectiveness improvementtogether with the management team.- Initiating, independently leading, and executing a project- Ensures constant calibration between project teams, managers, and stakeholdersat regular intervals- Regular report summary/ Project summary to optimize project performance

Bangkok City, Thailand

SOP & Proactive margin project focus- Supports business initiatives and ensures good coordination between the teamsor departments within the organization to achieve successful projectsmilestones and goals.- Supports projects aiming at improving and maintaining operational KPIs such asPartner Satisfaction, Quality of service, Productivity KPIs, etc.- Defines and designs action plans for efficiency and effectiveness improvementtogether with the management team.- Provides efficient and regular reporting to management.- Coordinate with other teams to deliver outcomes on any ad hoc tasks asrequired.

Bali, Indonesia

SOP & Proactive margin project focus- Supports business initiatives and ensures good coordination between the teamsor departments within the organization to achieve successful projectsmilestones and goals.- Supports projects aiming at improving and maintaining operational KPIs such asPartner Satisfaction, Quality of service, Productivity KPIs, etc.- Defines and designs action plans for efficiency and effectiveness improvementtogether with the management team.- Provides efficient and regular reporting to management.- Coordinate with other teams to deliver outcomes on any ad hoc tasks asrequired.

Bali, Indonesia

- Educate partners on the use of the extranet and promoting self-service.- Assist partners on issues on payment, settings, bookings, and programs.- Handle support tickets from Partners and Market Management team with thehighest integrity and quality- Increase operational efficiencies and revenue within the team, and improve interdepartment workflows

Bali, Indonesia

- Managing Event Logistics & Operations- Communicate effectively with clients, wedding & other departments- Managing daily correspondent online (email, website) - Ensures that events progress seamlessly by following established procedures, collaborating with other associates & ensuring accuracy- Greets customer during the event phase & hands-off to the Event Operations team for the execution of details- Adheres to all standards, policies & procedures- Ensures billing accuracy- Manages group room blocks- Identifies operational challenges associated with own group & determines how to best work with the property staff & customer to solve these challenges and/or develop alternative solutions- Uses own judgment to integrate current trends in event management & design- Acts as liaison between field sales person & customer throughout the event process- Participates in customer site inspections & assists with the sales process as necessary- Share feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience- Delivers excellent customer service throughout the customer experience & encourages the same from other associates- Empowers associates to provide excellent customer service- Coordinates & communicates event details both verbally and in writing to the customer and property operations- Responds to & handles guest problems & complaints- Uses personal judgment & expertise to enhance the customer experience- Stays available to solve problems and/or suggest alternatives to previous arrangements- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans- Emphasizes guest satisfaction during all departmental meetings & focuses on continuous improvement- Interacts with guests to obtain feedback on product quality & service levels- Facilitates various wedding events (Banquet Event Order issuance & meeting, block review, etc)

Jakarta, Indonesia

- Copywriting content as well as English - Bahasa Translation for content.- Planning a website exposure and assisting hotel training for Tripadvisor &Facebook Page account.- Assisting campaign planning, loading, and distributions.- Assisting social media content and posting.

Jakarta, Indonesia

Beverage RoutineBeverage StockingCashierCoffee knowledgeStewardAssisting EventAssisting Event preparation