Dedicated and meticulous customer experience agent driven to provide outstanding service. Proficient in administrative tasks, CRM software, Microsoft Office, and active listening, with a proven ability for multitasking and collaborative teamwork. Proven problem-solver with expertise in identifying and resolving issues promptly, and IT escalation. Possesses excellent phone etiquette skills, a willingness to learn quickly, and an unwavering commitment to delivering exceptional support.
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Call Center Customer Service RepresentativeIson Xperiences Aug 2024 - Oct 2024Tema, Greater Accra Region, GhanaProduct Knowledge CRM toolsPhone etiquette Call handing techniques Effective Communication -
National Service PersonnelNational Health Insurance Authority Nov 2023 - Sep 2024Accra, Greater Accra Region, GhanaPublic Relations Department
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Deputy Academic Committee HeadFamily And Consumer Sciences Student'S Association- University Of Ghanalegon Sep 2022 - Sep 2023Greater Accra Region, GhanaDrafted official communiques for student awareness and sensitization.Assisted in drafting student academic program schedule.Related students complaints to the appropriate quarters for redress.Performed other duties assigned by the head of academic committee and the president of the association.
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Customer Support Agent ( Social Media And Live Chat)Jumia Ghana Apr 2023 - Jun 2023Accra, Greater Accra Region, GhanaProvided product/services information. answered questions and resolved costumer's problems.Escalated issues to the appropriate department for further assistance.Followed up on escalated issues and gave feedback to customers.
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Writer And Communication Team MemberA-Zone Network Mar 2022 - Jun 2022Kumasi, Ashanti Region, GhanaDrafted official communiques and other documents for public consumption as required by the organization.Performed other assigned duties by the communication director. -
Teller And Customer ServiceNeeds Microfinance Limited Jun 2021 - Aug 2021Ga East, Greater Accra, GhanaData entryCustomer service Other works like typing ,filling forms,scanning,photocopying etcOpening accounts( savings and loan repayment accounts)Adding details to accounts.
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TeacherMorning Angels International School, St Patrick Preparatory, Excellence International School Jul 2016 - Dec 2019Accra, Greater Accra, GhanaTaught preschool, primary 3,5 and 6
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SecretaryYonkodo Multimedia College Nov 2018 - Jun 2019Accra, Greater Accra, GhanaCustomer service Follow upsAppointment schedules
Faustina Serwaa Opoku Education Details
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Family And Consumer Sciences/Human Sciences -
Ison XperiencesCustomer Service Support/Call Center/Teleservice Operation
Frequently Asked Questions about Faustina Serwaa Opoku
What is Faustina Serwaa Opoku's role at the current company?
Faustina Serwaa Opoku's current role is | Customer Care Executive with 2+ years of experience delivering exceptional service, resolving customer complaints efficiently, and driving customer satisfaction.| Enhancing Customer Experience |.
What schools did Faustina Serwaa Opoku attend?
Faustina Serwaa Opoku attended University Of Ghana, Ison Xperiences.
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