Faustine Jovillain Email & Phone Number

Montpellier Et Périphérie

J'ai rejoint CoachPro Gard - Hérault pour faire rayonner le coaching dans nos départements.Notre ambition est de créer du lien, de partager et de favoriser l’entraide au sein de notre communauté, d’accompagner nos coachs dans le développement de leurs compétences et de leur activité mais également de servir le développement des acteurs économique en Occitanie.

Région De Nîmes Et De Montpellier Ou À Distance

J'accompagne des managers en groupe ou individuellement lors de leur prise de poste et lors de besoins identifiés pour développer les compétences managériales et améliorer la communication et la relation avec les équipes. J'organise et facilite des interventions de théâtre forum en entreprise afin de sensibiliser les salariés, partenaires et/ou clients à des problématiques rencontrées en milieu professionnel, pour tout secteur (BTP, Informatique, Commerce, Sanitaire et social...)

France

créatrice du collectif de Théâtre Forum, qui intervient en entreprise comme outil propice à la résolu de problématiques internes, ou comme prélude à la sensibilisation autour de thématiques et de valeurs importantes.

Area Of Montpellier - Remote Work

I am helping managers with developping their strengths at work in order to create efficient bonds with their teams.

Montpellier

Examples of achievements:Active listening to clients’ requests with the aim to develop products and give a great user experience.Follow-up and improvement of customer service with the establishment of a single email box in order to group together customer requests and ensure continuous service during the times of absence of people from the team.Establishment of the service level agreementRegular validation of documents intended for customers, organization of meetings at trade… Show more Examples of achievements:Active listening to clients’ requests with the aim to develop products and give a great user experience.Follow-up and improvement of customer service with the establishment of a single email box in order to group together customer requests and ensure continuous service during the times of absence of people from the team.Establishment of the service level agreementRegular validation of documents intended for customers, organization of meetings at trade fairs (IFT Chicago 2018) with a view to audit and collect feedback.Recruitment, onboarding, supervision & coaching of an international advertising campaign production team of 10 people in direct contact with English-speaking customers.Remote management of the team in the US and in England and creation of a strong and united team spirit among 3 different work cultures.Training of the team with the production of tutorials in English, the animation of workshops around new features and the implementation of a process for sharing information and creating videos to accelerate the integration of 63 new features in 2020 (digital products, system updates or new directives).Application of Management 3.0 techniques to develop the autonomy of team members and absorb + 80% of digital advertising campaigns reaching 18,000 lines in 2021.Performance monitoring with the establishment of meetings like “scrum meetings”, conduct of bi-annual progress interviews with setting of objectives and evaluationCreation and presentation of production figures (volume, quality rate ,time dedicated by type of campaign) and creation of corrective actions lists.Interface with service providers and invoice monitoring with creation of monitoring tables (Excel)Creation of lists of automation needs ordered by priority and coordination of those projects with the IT department, in particular since 2019 allowing immediate availability of 70% of campaign reports intended for customers. Show less

Région De Montpellier, France

Examples of achievements:Audit and review of the missions of the department.Creation and optiization of the producation processes with a view to deliver a better service towards our internal and external customers. Team training (and the 3rd parties training) to new products and processes.

Montpellier

I helped consolidating the team structure with the recruitement and training of 5 people. I managed the relationships with our designers and providers for webinars and adservers. I was the consumers' main point of contact for high-priority issues.

Montpellier

I was in contact with clients and helped them with the delivery of e-mailing campaigns, the production of webinars and the programming of advertising campaigns on our websites and newsletters.

Montpellier

I was putting new articles to the website, carrying out interviews, writing articles, preparing the monthly Agroline magazine published in 2,000 copies and distributed to French-speaking countries in the Mediterranean and helping with the preparation of international events (like the Forum Planète Terroirs in Laguiole in 2006).

Le Mans

I was looking after the Public Relations of the Regional Chamber, organizing local events, coordinating the creation of the quarterly magazine for craftsmen of the department, conducting interviews, writing articles, dealing with advertising and dealing with the service providers involved in the publication of the magazine.

Coach, Coach Professionnelle Certifiée, Certification Coach Professionnel Rncp 6

Choisir de se faire accompagner avec un coaching individuellement ou en équipe, c'est se donner les chances de mettre en place des actions.

Map Your Mind, Training In Neurosciences - Personal Development

4 months training to understand how our brain works and be able to change ways connexions were made

Formateur Digital Learning (E-Formateur), Digital Communication And Media/Multimedia, Certification De Formateur Digital Learning

Guidance Parentale Avec Les Adolescents, Birthing And Parenting Knowledge And Skills, Certificate For The Animation Of Workshops For Parents Of Teenagers

Training to animate workshops for parents in need to recover positive bonds with their teenagers.