Faustino Ramirez Email & Phone Number

San Diego, Ca, Us

Greater San Diego Area

As a Lead Systems Analyst, my primary responsibility is to ensure the interconnectivity of various business systems and the smooth flow of data and information. I am the subject matter expert and play a critical role in ensuring their stability, integrity, and efficiency. I gather and analyze requirements, modify and configure systems, develop and maintain processes and workflows, and lead testing and implementation. Additionally, I collaborate with IT staff and various business units to understand their problems and find solutions to them. I also provide advanced customer service and support, monitor and resolve system issues, mentor other analysts, and ensure compliance with accessibility and security policies. My strategic thinking and ability to deliver on projects drive the success of the company.

Greater San Diego Area

Responsible for direct interaction with clients to elicit comprehensive electronic data interchange (EDI) business requirements and use cases. Works closely with the IT group and EDI vendor to produce solutions that meet the business needs with the necessary stability, usability, and scalability. Provides analytical expertise in evaluating and developing systems and procedures that meet customer requirements in a cost-effective way. Facilitates and supports system and user acceptance testing. Manages EDI vendor for the Consumer Electronics Group division of Kyocera International Inc. Supervises EDI Data Analyst. 1/26/2022 Lead the project to launch a new corporate E-commerce site from scratch in 11 months: https://solutions.kyoceramobile.com/. 6/30/2020 Reduced systems cost by 75% a $76.5K savings the first year and $97.5K on subsequent years by migrating the CRM, Help Desk and Knowledge base apps to Odoo. Successfully managed the transition of 30 data translation maps to our new EDI provider while supporting the upgrade of our corporate system to S4 Hana.

Greater San Diego Area

Pioneer improvements to corporate systems to align with business goals.Monitor system's output and troubleshoot as needed.Systems liaison between the corporate IT department, Corporate headquarters abroad, and the various operational departments within Kyocera Communications Inc. to ensure our trading partner's and vendor's Electronic Data Interchange requirements are met. Proactively selected a new EDI vendor with a pricing structure that aligned better with our business model, offered value added services, and costs 73% less than our former EDI provider. Renegotiated the service agreement with former EDI provider and realized a cost savings of $269,020.00 for the remaining 2 years.

Responsible for managing inbound and outbound data files transfers between Kyocera and its vendors and customers. Collected, analyzed and reported data related to file transfers and their content. Performed first level troubleshooting, root cause analysis, and resolution of incoming/outgoing data issues.

Sole administrator and subject matter expert of the company's Field Warranty and Repair System. Conducted in-depth training for new company employees, vendors, and authorized service centers. Audited and manipulated data on monthly invoices to identify trends and ensure payment accuracy. Responsible for providing support on data transfers from vendors to the company and troubleshooting issues.

- Partnered with IT and business units to support external international customers by answering system questions and creating solutions to customer’s system issues.- Successfully developed and conducted training programs to introduce the company’s on-line data capturing system and batch file upload process to all global Kyocera Authorized Service Centers.- Streamlined client interactions and freed corporate resources by leading a project to consolidate three corporate sites into one, the Kyocera Field Support Site.- Implemented enhanced security measurements for all user accounts of the Kyocera Field Support Site.- Developed and implemented an automated audit checkpoint on the Auto-Invoice system, thus reducing the invoice audit time by 60% and saving the company $132,500.00 per year.

- Translated Technical solutions to Spanish for the on-line iSupport Oracle system, which expedited resolutions and reduced customer escalations.- Compiled and maintained a reference list of Latin-American cellular carriers for the Kyocera Wireless public website.

- Liaison between Customer Service and Inside Sales. Was instrumental in detecting and preventing unethical selling practices to Hispanic customers.- Created Spanish reference materials to eliminate jargon and improper Spanish, reducing the average call handling time by two minutes.

- Compiled a list of the frequently asked questions (FAQ) for the On-line registration portion of the AirTouch website.- Identified critical error during testing of new application of the AirTtouch web site.