Fausto Di Nella Email and Phone Number
Excellent written and oral communication skills, able to influence internal and external stakeholders.Extensive analytical, prioritisation and organisational skills.Maintains a sense of urgency and ability to prioritise/multi-task.Independent, self-motivated, with an ability to adapt and be flexible in a team environment.Excellent sense of ownership and responsibility.Experiences within different industries in different countries and in different roles have helped me to develop strong client service/sales/organization and leadership skills, the ability to adapt myself easily to all situations and organize tasks based on priorities ensuring a high level of customer satisfaction.I am able to leverage my outstanding communication skills to inspire confidence and engage with members at all levels of an organization. I am also highly organized, with a keen eye for detail and proven ability to manage multiple projects with competing deadlines simultaneously. I am an out-of-the-box, analytic thinker who implements unique solutions to complex business problems, and I thrive in fast-paced and diverse environments that champion collaboration and customer service.Looking to develop a career using my languages combined with my extensive economic background.
Ministero Della Pubblica Istruzione
View- Website:
- mim.gov.it
- Employees:
- 76281
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Administrative AssistantMinistero Della Pubblica IstruzioneVicenza, It -
Administrative AssistantMinistero Della Pubblica Istruzione Dec 2023 - PresentVeneto, Italy -
Customer Service Advisor At Conduent Supporting GoogleConduent Aug 2019 - Nov 2023Bournemouth, England, United KingdomCustomer Care Advisor at Conduent supporting Google.֍ Provided outstanding customer service by promptly resolving all client issues and questions, exceeding communication expectations while also achieving KPI target goals.֍ Built trusting relationships with customers via multiple engagements.֍ Recommended program improvements to the Team Leader, Supervisor, or the Client, driving efficiency and productivity.֍ Identifying and reporting emerging trends and customer issues to senior staff. ֍ Participated in performance reviews with supervisors, analysing feedback, and implementing action plans to further customer care skills.֍ Followed all proper diagnosing and escalation procedures to support seamless operations.֍ Being available as much as possible to the colleagues who are uncertain about any specific process, answering their inquiries to resolve difficult cases and actively coaching them.֍ Ability to adapt new Operating Procedure, including understanding emerging issues and how to resolve them. -
Senior Inbound Sales AgentAnytech365 Jul 2019 - Aug 2019Torremolinos, SpainSenior Inbound Sales Agent.֍ I was the first person a potential customer spoke with when they called the company - I gave the best first impression of AnyTech365.֍ I performed a remote computer or IoT (Internet of Things) device security check – using the company professional toolkit to scan the device.֍ I gave a security and performance diagnosis and provide suggestions to the potential customer.֍ I converted inbound calls into sales. -
Inbound Sales AgentTelus International Europe Jun 2018 - Jun 2019Sofia, Bulgaria֍ I was the first person a potential customer spoke with when they called the company - I gave the best first impression of the client.֍ I converted inbound calls into sales. -
Customer Service Technical SupportTelus International Europe Dec 2016 - Jun 2018Sofia, Bulgaria֍ Provided outstanding customer service by promptly resolving all client issues and questions, exceeding communication expectations while also consistently achieving 100% of KPI target goals.֍ Being available as much as possible to the colleagues who are uncertain about any specific process, answering their inquiries to resolve difficult cases and actively coaching them.֍ Ability to adapt new Operating Procedure. -
Shopping Center ManagerSavills Larry Smith Mar 2011 - Jun 2014Milan Area, ItalyShopping Center ManagerDuties: ֍ Operations Management, Customer Service, Budget and Variance Reports, Technical Maintenance, Suppliers selection (drafting of contracts, invoices check and approval, etc.), Collections, Accrual Reports, Budgets Management, Sales Management (I decided prices and conditions), Marketing strategies (Agencies selection, Marketing Management, Campaigns Management, drafting of contracts, invoices check and approval, etc.). Management of all correspondence, incoming and outgoing emails, I was in charge of responding to all the communications - Control and organization of the shopping center; - Organization of common services; - Care of relationships with internal traders, external entities, charities and public authorities; - Management of promotional and advertising activities; - Management of the staff centre; - Care of the administrative aspects; - Preparation of the budget of the common expenses; - Responsibility for maintenance of the property.Achievements:֍ Slashed management costs 5-10% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Increased revenue 20% (Rented promotional and advertising spaces). -
Shopping Center ManagerProject Service Feb 2010 - Feb 2011Chieti Area, ItalyShopping Center ManagerDuties:֍ Participation in the Boards of Directors, I had to report about economic trends of the business, and determine the strategies and the next activities, discussion of budgets, etc. (same as above)Achievements:֍ Slashed management costs 5-10% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Increased revenue 50% (Rented promotional and advertising spaces).
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Shopping Center Manager In TrainingProject Service Sep 2009 - Feb 2010Chieti Area, Italy
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Financial AnalystAnas Spa Oct 2006 - Jun 2007Rome, Milan, Area ItalyFinancial Analyst at Anas S.P.A. (Strategy and Financial Dep, worked side by side with Ernest & Young’s Consultants). Control of the correct registration of documents carried out by employees.
Fausto Di Nella Education Details
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G. D’Annunzio UniversityIn Accounting Analysis And Management Control -
School Of EconomicsIn The Economics Of Corporations (Business Administration)
Frequently Asked Questions about Fausto Di Nella
What company does Fausto Di Nella work for?
Fausto Di Nella works for Ministero Della Pubblica Istruzione
What is Fausto Di Nella's role at the current company?
Fausto Di Nella's current role is Administrative Assistant.
What schools did Fausto Di Nella attend?
Fausto Di Nella attended G. D’annunzio University, School Of Economics.
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Fausto Di Nella
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