Fausto Di  Nella

Fausto Di Nella Email and Phone Number

Administrative Assistant @ Ministero della Pubblica Istruzione
Vicenza, IT
Fausto Di Nella's Location
Vicenza, Veneto, Italy, Italy
About Fausto Di Nella

Excellent written and oral communication skills, able to influence internal and external stakeholders.Extensive analytical, prioritisation and organisational skills.Maintains a sense of urgency and ability to prioritise/multi-task.Independent, self-motivated, with an ability to adapt and be flexible in a team environment.Excellent sense of ownership and responsibility.Experiences within different industries in different countries and in different roles have helped me to develop strong client service/sales/organization and leadership skills, the ability to adapt myself easily to all situations and organize tasks based on priorities ensuring a high level of customer satisfaction.I am able to leverage my outstanding communication skills to inspire confidence and engage with members at all levels of an organization. I am also highly organized, with a keen eye for detail and proven ability to manage multiple projects with competing deadlines simultaneously. I am an out-of-the-box, analytic thinker who implements unique solutions to complex business problems, and I thrive in fast-paced and diverse environments that champion collaboration and customer service.Looking to develop a career using my languages combined with my extensive economic background.

Fausto Di Nella's Current Company Details
Ministero della Pubblica Istruzione

Ministero Della Pubblica Istruzione

View
Administrative Assistant
Vicenza, IT
Website:
mim.gov.it
Employees:
76281
Fausto Di Nella Work Experience Details
  • Ministero Della Pubblica Istruzione
    Administrative Assistant
    Ministero Della Pubblica Istruzione
    Vicenza, It
  • Ministero Della Pubblica Istruzione
    Administrative Assistant
    Ministero Della Pubblica Istruzione Dec 2023 - Present
    Veneto, Italy
  • Conduent
    Customer Service Advisor At Conduent Supporting Google
    Conduent Aug 2019 - Nov 2023
    Bournemouth, England, United Kingdom
    Customer Care Advisor at Conduent supporting Google.֍ Provided outstanding customer service by promptly resolving all client issues and questions, exceeding communication expectations while also achieving KPI target goals.֍ Built trusting relationships with customers via multiple engagements.֍ Recommended program improvements to the Team Leader, Supervisor, or the Client, driving efficiency and productivity.֍ Identifying and reporting emerging trends and customer issues to senior staff. ֍ Participated in performance reviews with supervisors, analysing feedback, and implementing action plans to further customer care skills.֍ Followed all proper diagnosing and escalation procedures to support seamless operations.֍ Being available as much as possible to the colleagues who are uncertain about any specific process, answering their inquiries to resolve difficult cases and actively coaching them.֍ Ability to adapt new Operating Procedure, including understanding emerging issues and how to resolve them.
  • Anytech365
    Senior Inbound Sales Agent
    Anytech365 Jul 2019 - Aug 2019
    Torremolinos, Spain
    Senior Inbound Sales Agent.֍ I was the first person a potential customer spoke with when they called the company - I gave the best first impression of AnyTech365.֍ I performed a remote computer or IoT (Internet of Things) device security check – using the company professional toolkit to scan the device.֍ I gave a security and performance diagnosis and provide suggestions to the potential customer.֍ I converted inbound calls into sales.
  • Telus International Europe
    Inbound Sales Agent
    Telus International Europe Jun 2018 - Jun 2019
    Sofia, Bulgaria
    ֍ I was the first person a potential customer spoke with when they called the company - I gave the best first impression of the client.֍ I converted inbound calls into sales.
  • Telus International Europe
    Customer Service Technical Support
    Telus International Europe Dec 2016 - Jun 2018
    Sofia, Bulgaria
    ֍ Provided outstanding customer service by promptly resolving all client issues and questions, exceeding communication expectations while also consistently achieving 100% of KPI target goals.֍ Being available as much as possible to the colleagues who are uncertain about any specific process, answering their inquiries to resolve difficult cases and actively coaching them.֍ Ability to adapt new Operating Procedure.
  • Savills Larry Smith
    Shopping Center Manager
    Savills Larry Smith Mar 2011 - Jun 2014
    Milan Area, Italy
    Shopping Center ManagerDuties: ֍ Operations Management, Customer Service, Budget and Variance Reports, Technical Maintenance, Suppliers selection (drafting of contracts, invoices check and approval, etc.), Collections, Accrual Reports, Budgets Management, Sales Management (I decided prices and conditions), Marketing strategies (Agencies selection, Marketing Management, Campaigns Management, drafting of contracts, invoices check and approval, etc.). Management of all correspondence, incoming and outgoing emails, I was in charge of responding to all the communications - Control and organization of the shopping center; - Organization of common services; - Care of relationships with internal traders, external entities, charities and public authorities; - Management of promotional and advertising activities; - Management of the staff centre; - Care of the administrative aspects; - Preparation of the budget of the common expenses; - Responsibility for maintenance of the property.Achievements:֍ Slashed management costs 5-10% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Increased revenue 20% (Rented promotional and advertising spaces).
  • Project Service
    Shopping Center Manager
    Project Service Feb 2010 - Feb 2011
    Chieti Area, Italy
    Shopping Center ManagerDuties:֍ Participation in the Boards of Directors, I had to report about economic trends of the business, and determine the strategies and the next activities, discussion of budgets, etc. (same as above)Achievements:֍ Slashed management costs 5-10% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Increased revenue 50% (Rented promotional and advertising spaces).
  • Project Service
    Shopping Center Manager In Training
    Project Service Sep 2009 - Feb 2010
    Chieti Area, Italy
  • Anas Spa
    Financial Analyst
    Anas Spa Oct 2006 - Jun 2007
    Rome, Milan, Area Italy
    Financial Analyst at Anas S.P.A. (Strategy and Financial Dep, worked side by side with Ernest & Young’s Consultants). Control of the correct registration of documents carried out by employees.

Fausto Di Nella Education Details

  • G. D’Annunzio University
    G. D’Annunzio University
    In Accounting Analysis And Management Control
  • School Of Economics
    School Of Economics
    In The Economics Of Corporations (Business Administration)

Frequently Asked Questions about Fausto Di Nella

What company does Fausto Di Nella work for?

Fausto Di Nella works for Ministero Della Pubblica Istruzione

What is Fausto Di Nella's role at the current company?

Fausto Di Nella's current role is Administrative Assistant.

What schools did Fausto Di Nella attend?

Fausto Di Nella attended G. D’annunzio University, School Of Economics.

Not the Fausto Di Nella you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.