Fausto Ishitani Email & Phone Number

Porto, Portugal

Duties include , but are not limited to:- Inventory and stock management;- Purchasing orders;- Staff management;- Staff training;- Ensure guest/client satisfaction;- Make sure that plates are delivered according to brand standard and in time;- Solve client complaints in a timely manner;- Receive and welcome clients;- Improve services by giving instructions and feedback to servers and all the team;- Lead team to achieving satisfaction and financial goals;

São Paulo Area, Brazil

Duties include, but are not limited to:- Operate owned hotel restaurant with 40 seats with breakfast, lunch, dinner, room service and catering.- Menu planning and development.- Pricing.- Budget planning and execution.- P&L analysis.- Purchasing and stock management.- Employee training and development.- Food safety management.- Treat complaints in a timely manner.- Guarantee guest, internal and external clients satisfaction.- Maintain good relationship with the hotel management and team.Results:- Overall guest satisfaction: average of 95%.- Food safety audits: always above 90% approval.

Recife Area, Brazil

Duties include, but are not limited to: - Colaborate with peer managers team to execute plans for the Hospitality Areas.- Execute architectural plans, inspecting and directing services.- Receive logistics team and help to distribute materials according to floor maps.- Help operational teams to prepare the VIP rooms.- Plan and operate VIP entrance gates, controlling bracelets and tickets.- Plan and operate the distribution of VIP gifts.- Take care of all operations before, during and after matches inside the Hospitality Areas.- Help with security issues in partnership with LOC security and Police.

Recife Area, Brazil

Duties include, but are not limited to:- Execute budget according to planned by the corporate office.- P&L analysis.- Drive sales in order to maximize revenue.- Guarantee customer experience excellence.- Train and develop employees.- Manage FIFO and purchasing.- Manage and perform food safety self inspection.- Lead regular meetings with team to align service and goals.Results:- Top 3 in Cost of Goods Sold, among 11 restaurants.- 100% adherence in company climate research and 95% employees satisfaction rate.

Recife

Duties include but are not limited to:- Food and Beverage implantation in a full service hotel, with breakfast, lunch, dinner, lobby bar, pool bar, room service, minibar and banqueting.- SOP planning and creation according to the hotel brand standards.- Receive and be accountable of all hardware sent from the corporate office and suppliers.- Staff recruitment, hiring and training.- Layout consulting during construction work following the departments needs.- Purchasing and stock management.- FIFO management.- Menu training.- Food safety self inspection and management.- Budget execution according to guidelines.- P&L analysis.- Deal with guest queries in a timely manner.

Recife Area, Brazil

Duties include but are not limited to:- Manage Food and Beverage department with 2 restaurants, 2 bars, minibar, room service and banqueting.- Execute budget according to guidelines provided by the Corporate Manager.- P&L analysis.- SOP review and approval.- Job descriptions review and approval.- Employees training and development.- Drive sales to maximize revenue.- Wharehouse requisition approval and local stock management.- Food safety inspection.- Special menu development for events and banqueting.- New project development.- Guarantee guest and passer by satisfaction, and deal with queries in a timely manner.- Manager on duty for two hotels during some weekends according to rotation schedule.

São Paulo Area, Brazil

Duties include but are not limited to:- Help front desk in high volume times.- Respond and treat guest queries in a timely manner.- Take preventive and proactive actions to treat guest complaints and comments.- Guarantee the highest levels of guest satisfaction.- Manager on Duty during GM absence.- Manage all outsourced partners in the hotel.- Assist GM on hotel improvement projects.- Guarantee services are following the standards.- Drive front desk upsales.- Hotel inspection.- Help employees training and development.

São Paulo, São Paulo

- Supervise restaurant, room service and banqueting operations.- SOP's review and approval.- Self department inspection according to Marriott and HCCP standards.- Profit and Loss monthly analysis and action reports presentation.- Menu and pricing review.- F&B associates training.

São Paulo, São Paulo

- Run and supervise hotel operations. - Front desk and bell boy teams. - Housekeeping services. - Food and beverage services. - Loss prevention. - Valet parking.

São Paulo Area, Brazil

- Supervise the hotel operation during the night shift. - Front desk and night audit. - Room service and breakfast preparation. - Maintenance services. - Loss prevention. - Valet parking. - Housekeeping. - Problem solving.

São Paulo, São Paulo

- Check in / Check out.- Make sure that guest requests and desires are met according to the hotel policy.- Guest problem solving.- Guest balance check.- Run all night audit process.

São Paulo Area, Brazil

- Lead order taker and waiters team.- Standard Operations Procedure manuals developing and review.- Review and answer guest satisfaction surveys for F&B department.- Monthly wine inventory control.- Room Service cutlery and china porcelain inventory control.- Food and material requisition approval.- Restaurant operations leadership.

São Paulo Area, Brazil

- A la carte service at the hotel main restaurant with high standards and fast paced enviroment.- Wine and beverage service.- Kitchen cross-training.

São Paulo Area, Brazil

- A la carte service at the cyber cafe and pool bar.

Lakeshore, California, United States

International work exchange programme by Work Experience USA.

Baccalaureate, Hotel Management

Certificado, Master Certificate In Hospitality Management

- Introduction to Hotel Revenue Management - Managing People More Effectively - Mastering the Time Value of Money - Marketing Fundamentals.