Fausto Filippi

Fausto Filippi Email and Phone Number

Director Network and Security Services at Resource Productivity and Recovery Authority @ Resource Productivity and Recovery Authority
Fausto Filippi's Location
North York, Ontario, Canada, Canada
Fausto Filippi's Contact Details

Fausto Filippi work email

Fausto Filippi personal email

n/a

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About Fausto Filippi

I am an accomplished IT executive with 20 years of experience as an IT Director and Manager, specializing in IT service delivery, operations, database administration, infrastructure and software development. This experience has provided me with a unique combination of skills, including strategic technology vision, business acumen and tactical leadership, along with the actual technical expertise.Enterprise Systems Innovation: A proven track record for evaluating the business to produce solutions that solve business issues while at the same time reducing costs and risk to the organization. Advanced knowledge of Cloud and virtualization architectures.Non-for-Profit and For-Profit Expertise: Advanced knowledge in the non-for-profit and profit industry, while working with the Ontario Dental Association, Electrical Safety Authority, Accident Support Services International and Maxxium Global. In particular defining system requirements, reporting to committees and board of directors in regards to compliance and regulations.People Management: Dedicated IT leader who has expert knowledge of what it takes to build a team, having assembled, developed and managed high-performing IT teams.Advanced Analytics, Business Intelligence, Infrastructure Implementation, Risk and Cost Control, Data Centre Architecture, Contract Negotiations, Relationship Management, Virtualization Architecture, Change Management, Strategic Planning, Staff Development, Budgeting, Application and Software Development, IT StrategyResponsible for Information Technology throughout the organization, and all facets of information technology management and control, including planning, budgeting, recommendations for technical acquisitions, and development of guidelines, standards, and procedures. This includes managing team members that are responsible for infrastructure, application development, database administration, service delivery, telephone systems and vendor management.Oversee the development, implementation, and use of technology throughout the organization, working with the executive team and President. Areas of responsibility include information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading company-wide efforts to improve the effective use of technology.Responsible for providing end-user efficient and timely first and second level support on a 7x24 basis, performing staff scheduling to ensure Help Desk coverage during regular business hours and on-call support as required.

Fausto Filippi's Current Company Details
Resource Productivity and Recovery Authority

Resource Productivity And Recovery Authority

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Director Network and Security Services at Resource Productivity and Recovery Authority
Fausto Filippi Work Experience Details
  • Resource Productivity And Recovery Authority
    Director Network And Security Services
    Resource Productivity And Recovery Authority Dec 2024 - Present
    Toronto, Ontario, Ca
    •RFP Creation for MSSP: Developed a Request for Proposal (RFP) to select a Managed System Security Provider (MSSP). The RFP included implementing advanced security services and monitoring with 24/7 SIEM logging, EDR, IDP/IDS, and staff education on cybersecurity risks.•RFP for Network Infrastructure: Developed an RFP for implementing office firewalls, switches, and Wi-Fi, replacing outdated equipment at the head office. The RFP also included the implementation of a Secure Access Service Edge (SASE) firewall, replacing the older VPN.•Migrated all on-premises services to Microsoft Azure, enhancing security, reliability, and scalability.•Implemented Microsoft End Point Manager with Intune for Mobile Application Management (MAM), facilitating easy deployment of laptops and mobile phones, and enabling BitLocker encryption for laptop hard drives.
  • Resource Productivity And Recovery Authority
    Director Information Technology
    Resource Productivity And Recovery Authority Jul 2021 - Dec 2024
    Toronto, Ontario, Ca
    •Migrated all data from traditional file servers to SharePoint, including end-user training to ensure seamless file access.•Migrated all resources from on-premises Active Directory to Entra ID.•Created a RACI matrix to list all services at RPRA.•Established Change Advisory Board (CAB) and Architectural Review Board (ARB) in consultation with the Service Delivery Manager and integrated them within the IT department.•Implemented Network Access Control (NAC) as part of the Cybersecurity Roadmap, preventing unauthorized devices from connecting to the network.•Rolled out Microsoft Copilot to test users, gathering feedback for a broader rollout. Collaborated with Microsoft to develop a business case for wider adoption in the fiscal year 2025.•Led a strategic collaboration with Microsoft to develop and implement a Data Loss Prevention (DLP) plan, ensuring organizational data security while maintaining operational efficiency. Project completion targeted for Q1 2025.•Developed a cybersecurity tabletop exercise and call tree simulation, including a mass notification system for all staff, in collaboration with various departments.
  • Ontario Dental Association
    Manager Information Services
    Ontario Dental Association Feb 2013 - Jul 2021
    Toronto, Ontario, Ca
    •Re-architected and introduced new infrastructure to replace legacy hardware in October 2013 and October 2018. Both projects were completed on time and within budget ($400K in 2013 and $600K in 2018). Provided monthly budget reports to the IT Steering Committee until project completion.•Developed a comprehensive five-year IT Strategic Plan in collaboration with internal and external stakeholders, and submitted it to the IT Steering Committee for approval•Spearheaded staff training on Windows 8 and Windows 10 platforms during infrastructure upgrades. Conduct quarterly end-user training for cybersecurity awareness and onboarding of new employees.•Led the migration from Microsoft Exchange and Office applications to Microsoft 365, including the implementation of (MFA)•Established a Common Operating Environment with a defined set of supportable software and implemented a software requisition form to prevent unauthorized installations.•Redesigned the IT support model by redefining critical roles based on business needs and collaborating with HR to secure necessary talent.•Developed and implemented a disaster recovery business case, saving approximately $50,000 annually and enhancing the availability of mission-critical applications.•Formalized Help Desk procedures by creating a centralized ticketing system with ZenDesk, a Help Desk telephone line, and email support. Collaborated with auditors to conduct an ITIL review, updating our incident management response plan for better service delivery.•Collaborated with auditors to conduct a cybersecurity audit, prioritized and implemented recommendations in consultation with internal and external stakeholders.•Developed a Mobile Device Management (MDM) Policy in consultation with the IT Steering Committee to protect ODA data on iPhone and Android devices.•Implementing 24/7 Managed Detection and Response for continuous network monitoring, including Endpoint Detection and Response, Vulnerability Management, and Reporting.
  • Accident Support Services International Ltd.
    Director Information Technology
    Accident Support Services International Ltd. Aug 2011 - Feb 2013
    Toronto, Ontario, Ca
    Oversee the development, implementation, and use of technology across the organization, collaborating with the executive team and President. Responsibilities include managing information systems and telecommunications, determining user requirements, recommending solutions, and leading efforts to enhance technology use. Supervise a team of four-member team handling infrastructure, application development, database administration, service delivery, telephone systems, and vendor and budget management. Manage a total budget ranging from $500K to $1M.•Re-architected and planned an infrastructure and desktop upgrade, replacing outdated equipment that posed risks. Presented critical action plans to the executive team and President to secure necessary investment.•Produced advanced analytics on automobile crash data for Ontario Police Forces, enabling them to identify trends and develop initiatives to address various issues using Business Intelligence (BI) tools.•Migrated all infrastructure to a data center to ensure business uptime and continuity.• Developed and implemented comprehensive security protocols, including PC lockdown policies, IT staff role separation, hard drive encryption, two-factor authentication, and secure encryption between branch offices and headquarters.•Pioneered the implementation of the Track-IT! Helpdesk ticketing system, establishing incident management where none existed, significantly enhancing end-user satisfaction and business metrics.• Recruited and developed a cohesive in-house IT team, ensuring alignment with corporate culture and seamless integration with existing IT staff and broader organizational goals.•Engineered and deployed resilient internet connections for 30 branch offices, enhancing uptime and end-user performance.
  • Electrical Safety Authority
    Service Delivery Manager
    Electrical Safety Authority Jun 2009 - Aug 2011
    Mississauga, Ontario, Ca
    Oversaw 24x7 first and second-level end-user support, ensuring efficient Help Desk coverage through strategic staff scheduling. Administered a multi-server Windows LAN with 500+ workstations, optimizing access and connectivity. Managed a team of three, including external vendors, to deliver exceptional help desk and service support.•Developed and deployed a service desk ticketing system to streamline support team workload and call volume. Revamped help desk procedures to enhance ticket handling and dispatching efficiency.•Established daily 10–15-minute team meetings to address outstanding issues and delegate tasks efficiently.•Executed a computer refresh program, upgrading over 500 machines from Windows Vista to Windows 7, enhancing end-user satisfaction and reducing support costs.•Established a knowledge base repository for frequently encountered issues, mandating staff to update and create documentation, enhancing organizational knowledge sharing.
  • Beam Global
    Director Information Technology
    Beam Global Aug 2004 - Jun 2009
    Tel Aviv, State..., Il
    Directed technology implementation and managed a team of infrastructure specialists, developers, and service support specialists, along with external vendors. Evaluated stakeholder needs, particularly for sales and marketing teams, and ensured smooth system operations, including anti-virus, print services, and email. Planned, developed, and managed the IT budget ($350K-$600K). Oversaw infrastructure, application development, database administration, service delivery, telephone systems, and vendor management, including a dotted line relationship with our Mexico office.•Led the network, infrastructure, and telephony migration from Vancouver to the new Toronto headquarters, ensuring seamless transition and operational continuity.•Partnered with a third-party vendor to implement a BI analytics tool for Sales and Marketing, optimizing supply chain management by providing insights into LCBO supply levels.•Collaborated with corporate headquarters in Amsterdam, maintaining a dotted line relationship with senior management. Led projects including firewall deployment and new imaging technology implementation.•Led the integration of critical IT systems from the Maxxium network in Canada to the Beam Global network in the U.S. post-acquisition. Produced technical documentation and collaborated with U.S. IT departments to ensure a successful merger.
  • Pattison Sign Group
    Manager Information Technology
    Pattison Sign Group Jul 2000 - Aug 2004
    Pickering, Ontario, Ca
    Managed and oversaw all aspects of computer systems, including hardware, software, and external support/services. Led a team of three, including external vendors, responsible for infrastructure, application development, database administration, service delivery, telephone systems, and budget management ($200K-$300K).
  • York Catholic District School Board
    Network Administrator
    York Catholic District School Board Mar 1999 - Jul 2000
    Aurora, Ontario, Ca
    Installed, configured, and maintained LAN and WAN equipment for one high school and six elementary schools within the York Catholic District School Board.
  • Sprint Canada
    Information Technology Help Desk Supervisor
    Sprint Canada Jun 1996 - Jan 1999
    Provided technical assistance for Sprint Canada's internet service, ensuring accurate information for customers and team members. Managed a team of five.

Fausto Filippi Skills

Windows Server Active Directory Project Management Service Delivery Itil Sharepoint Data Center Integration Disaster Recovery System Administration Vpn Security Microsoft Exchange Microsoft Office Software Documentation Technical Support Servers Dns Troubleshooting Windows 7 Hardware Windows Xp Microsoft Sql Server Databases Management Dhcp Routers Leadership Strategic Planning Customer Relationship Management Vendor Management Information Technology Team Leadership It Operations Infrastructure Account Management Change Management Customer Service It Strategy It Management It Service Delivery Windows 8 Windows 10

Fausto Filippi Education Details

  • Ryerson University
    Ryerson University
    Journalism
  • York University
    York University
    Political Science

Frequently Asked Questions about Fausto Filippi

What company does Fausto Filippi work for?

Fausto Filippi works for Resource Productivity And Recovery Authority

What is Fausto Filippi's role at the current company?

Fausto Filippi's current role is Director Network and Security Services at Resource Productivity and Recovery Authority.

What is Fausto Filippi's email address?

Fausto Filippi's email address is fa****@****ers.com

What is Fausto Filippi's direct phone number?

Fausto Filippi's direct phone number is +141672*****

What schools did Fausto Filippi attend?

Fausto Filippi attended Ryerson University, York University.

What are some of Fausto Filippi's interests?

Fausto Filippi has interest in Cooking, Politics, Running, History Biographies And Traveling, Health.

What skills is Fausto Filippi known for?

Fausto Filippi has skills like Windows Server, Active Directory, Project Management, Service Delivery, Itil, Sharepoint, Data Center, Integration, Disaster Recovery, System Administration, Vpn, Security.

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