Fausto Filippi Email & Phone Number

Toronto, Ontario, CA

• RFP Creation for MSSP: Developed a Request for Proposal (RFP) to select a Managed System Security Provider (MSSP). The RFP included implementing advanced security services and monitoring with 24/7 SIEM logging, EDR.
• RFP for Network Infrastructure: Developed an RFP for implementing office firewalls, switches, and Wi-Fi, replacing outdated equipment at the head office. The RFP also included the implementation of a Secure Access.
• Migrated all on-premises services to Microsoft Azure, enhancing security, reliability, and scalability.
• Implemented Microsoft End Point Manager with Intune for Mobile Application Management (MAM), facilitating easy deployment of laptops and mobile phones, and enabling BitLocker encryption for laptop hard drives.

Toronto, Ontario, CA

• Migrated all data from traditional file servers to SharePoint, including end-user training to ensure seamless file access.
• Migrated all resources from on-premises Active Directory to Entra ID.
• Created a RACI matrix to list all services at RPRA.
• Established Change Advisory Board (CAB) and Architectural Review Board (ARB) in consultation with the Service Delivery Manager and integrated them within the IT department.
• Implemented Network Access Control (NAC) as part of the Cybersecurity Roadmap, preventing unauthorized devices from connecting to the network.
• Rolled out Microsoft Copilot to test users, gathering feedback for a broader rollout. Collaborated with Microsoft to develop a business case for wider adoption in the fiscal year 2025.

Toronto, Ontario, CA

• Re-architected and introduced new infrastructure to replace legacy hardware in October 2013 and October 2018. Both projects were completed on time and within budget ($400K in 2013 and $600K in 2018). Provided monthly.
• Developed a comprehensive five-year IT Strategic Plan in collaboration with internal and external stakeholders, and submitted it to the IT Steering Committee for approval
• Spearheaded staff training on Windows 8 and Windows 10 platforms during infrastructure upgrades. Conduct quarterly end-user training for cybersecurity awareness and onboarding of new employees.
• Led the migration from Microsoft Exchange and Office applications to Microsoft 365, including the implementation of (MFA)
• Established a Common Operating Environment with a defined set of supportable software and implemented a software requisition form to prevent unauthorized installations.
• Redesigned the IT support model by redefining critical roles based on business needs and collaborating with HR to secure necessary talent.

Toronto, Ontario, CA

• Oversee the development, implementation, and use of technology across the organization, collaborating with the executive team and President. Responsibilities include managing information systems and telecommunications.
• Re-architected and planned an infrastructure and desktop upgrade, replacing outdated equipment that posed risks. Presented critical action plans to the executive team and President to secure necessary investment.
• Produced advanced analytics on automobile crash data for Ontario Police Forces, enabling them to identify trends and develop initiatives to address various issues using Business Intelligence (BI) tools.
• Migrated all infrastructure to a data center to ensure business uptime and continuity.
• Developed and implemented comprehensive security protocols, including PC lockdown policies, IT staff role separation, hard drive encryption, two-factor authentication, and secure encryption between branch offices and.
• Pioneered the implementation of the Track-IT! Helpdesk ticketing system, establishing incident management where none existed, significantly enhancing end-user satisfaction and business metrics.

Mississauga, Ontario, CA

• Oversaw 24x7 first and second-level end-user support, ensuring efficient Help Desk coverage through strategic staff scheduling. Administered a multi-server Windows LAN with 500+ workstations, optimizing access and.
• Developed and deployed a service desk ticketing system to streamline support team workload and call volume. Revamped help desk procedures to enhance ticket handling and dispatching efficiency.
• Established daily 10–15-minute team meetings to address outstanding issues and delegate tasks efficiently.
• Executed a computer refresh program, upgrading over 500 machines from Windows Vista to Windows 7, enhancing end-user satisfaction and reducing support costs.
• Established a knowledge base repository for frequently encountered issues, mandating staff to update and create documentation, enhancing organizational knowledge sharing.

Tel Aviv, State..., IL

• Directed technology implementation and managed a team of infrastructure specialists, developers, and service support specialists, along with external vendors. Evaluated stakeholder needs, particularly for sales and.
• Led the network, infrastructure, and telephony migration from Vancouver to the new Toronto headquarters, ensuring seamless transition and operational continuity.
• Partnered with a third-party vendor to implement a BI analytics tool for Sales and Marketing, optimizing supply chain management by providing insights into LCBO supply levels.
• Collaborated with corporate headquarters in Amsterdam, maintaining a dotted line relationship with senior management. Led projects including firewall deployment and new imaging technology implementation.
• Led the integration of critical IT systems from the Maxxium network in Canada to the Beam Global network in the U.S. post-acquisition. Produced technical documentation and collaborated with U.S. IT departments to.

Pickering, Ontario, CA

Managed and oversaw all aspects of computer systems, including hardware, software, and external support/services. Led a team of three, including external vendors, responsible for infrastructure, application development, database administration, service delivery, telephone systems, and budget management ($200K-$300K).

Aurora, Ontario, CA

Installed, configured, and maintained LAN and WAN equipment for one high school and six elementary schools within the York Catholic District School Board.

Provided technical assistance for Sprint Canada's internet service, ensuring accurate information for customers and team members. Managed a team of five.

Bachelor Of Applied Arts, Journalism

Political Science