As the CEO of our esteemed mental health practice, my role is pivotal in leading the organization to achieve its mission of delivering exceptional mental health care. I am responsible for the overall practice management, including strategic planning, operational excellence, financial sustainability, and effective team leadership. My duties involve fostering a compassionate and client-centric culture, ensuring compliance with industry standards and regulations, and building strategic… Show more As the CEO of our esteemed mental health practice, my role is pivotal in leading the organization to achieve its mission of delivering exceptional mental health care. I am responsible for the overall practice management, including strategic planning, operational excellence, financial sustainability, and effective team leadership. My duties involve fostering a compassionate and client-centric culture, ensuring compliance with industry standards and regulations, and building strategic alliances with stakeholders in the mental health field. I am a visionary and empathetic leader with an understanding of mental health services, and an unwavering commitment to advancing the well-being of our clients while steering the practice toward sustained growth and success. Show less

Reported directly to the CEO and collaborated with the executive team to evaluate, suggest, and execute strategic changes aimed at enhancing the efficiency and organizational structure of the Finance, Operation Management, and Human Resources departments. Analyzed the operations of Account Receivable processes encompassing Billing, Cash Posting, and Collections. Identified opportunities for process optimization and proposed actionable changes to streamline operations and enhance overall… Show more Reported directly to the CEO and collaborated with the executive team to evaluate, suggest, and execute strategic changes aimed at enhancing the efficiency and organizational structure of the Finance, Operation Management, and Human Resources departments. Analyzed the operations of Account Receivable processes encompassing Billing, Cash Posting, and Collections. Identified opportunities for process optimization and proposed actionable changes to streamline operations and enhance overall efficiency.Played a key role in developing the framework for the Customer Service Call center. Established operational guidelines and policies, contributing to the establishment of a high-performance call center with an emphasis on customer satisfaction.Examined existing Human Resources policies, the employee handbook, and benefits packages to verify alignment with industry standards and compliance with State and Federal labor laws. Presented suggestions for updates and revisions to maintain legal and ethical HR practices.Took charge of the end-to-end recruitment process, encompassing roles ranging from entry-level positions to C-Suite executives. Led interviews, evaluated candidates, and delivered recommendations for hiring decisions that aligned with the company's strategic goals and team dynamics. Show less

Led the Credit, Collection, Cash Application, and Deduction Management department for the largest Hispanic food company in the US with a net worth of 2.5B, managing receivables of $1B for Northeast/ Mid-Atlantic/ Mid-West Divisions, composed of 6 division comptrollers, 5 credit managers, and 20 credit and collections analysts. Trained and developed groups in higher levels of credit and financial analysis.Overseer of Customer Finance and Logistics departments; providing unparalleled… Show more Led the Credit, Collection, Cash Application, and Deduction Management department for the largest Hispanic food company in the US with a net worth of 2.5B, managing receivables of $1B for Northeast/ Mid-Atlantic/ Mid-West Divisions, composed of 6 division comptrollers, 5 credit managers, and 20 credit and collections analysts. Trained and developed groups in higher levels of credit and financial analysis.Overseer of Customer Finance and Logistics departments; providing unparalleled support to cross-functional account teams in delivering top and bottom-line results. Both Valued Custodian and Co-Pilot to most strategic customer teams (Wal-Mart, Amazon, Wakefern, Ahold) with a sales volume of $850M.Monthly reporting of aged receivables, DSO, disturbing or encouraging trends. Systematic preparation of written narratives for existing high-risk, high-volume accounts. Maintained a hands-on approach regarding all risk categories. Refined and updated existing inter and intradepartmental procedures and policies. Initiated new procedures to enhance overall efficiency and profitability. Negotiated and mitigated risks associated with supermarket chain bankruptcies. Maintained a complete understanding of all systems used in the revenue cycle to assist in the establishment of processes, and to monitor the effectiveness of these processes. Developed relationships with customers to define, implement, and manage the most efficient processes to maximize account receivable returns; and other departments to define and manage the day-to-day workflow of company billing and receivable processes. Show less

Designed and implemented processes to improve cash flow and reduce receivables, managing to bring collection effectiveness to an astounding 98% success rate in a sub-prime market. Responsible for achieving collection goals for a portfolio of $65 million, setting strategic targets for collectors and team leader performance, bonus incentive structure, process enhancements, and compliance; concerning customer’s business leases via UBER and VIA contracts, Lease-to-own, and Rentals.Analyzed… Show more Designed and implemented processes to improve cash flow and reduce receivables, managing to bring collection effectiveness to an astounding 98% success rate in a sub-prime market. Responsible for achieving collection goals for a portfolio of $65 million, setting strategic targets for collectors and team leader performance, bonus incentive structure, process enhancements, and compliance; concerning customer’s business leases via UBER and VIA contracts, Lease-to-own, and Rentals.Analyzed processes for the review of financial information such as Profit and Loss Statements, Balance Sheets, Cash Flow Statements, tax returns, Business Principal Reports, and D & B reports ensuring the proper credit line assignments. Worked closely with Sales, Underwriting, and Renewals management teams on aging analysis and bad debt recommendations to develop and implement policies, processes, and reports for effective collections. Led monthly meetings with the legal department in the process of outsourcing accounts to 3rd party collection agencies and determining accounts for court litigation for a portfolio of $650k.Spearheaded weekly collections and customer service meetings with the team and upper leadership, presented monthly collections metrics and trends, reviewed key account trends or concerns, aligned with Upper Management goals and objectives, and discuss strategies to drive continuous improvement. Oversaw the management of Corporate Credit and Collections staff which includes a contribution to performance appraisals, personnel selections, and recommendation of salary actions, transfers, disciplinary action, and employee termination.Managed all customer escalations related to credit and collections, determined root causes, and presents policy enhancements to improve performance. Show less

Managed a department composed of 7 credit and collections analysts, ensuring proper coaching and training. Managed timely collection of escalated assigned customer portfolio of $2.5 million to ensure no past dues. Tracked, documented, and maintained records of all delinquent accounts. Prepared, reviewed, analyzed, and reported customer account trends, aging, and DSO in a summary level as well as a detailed fashion. Responsible for validating, approving, and uploading resell tax exempt… Show more Managed a department composed of 7 credit and collections analysts, ensuring proper coaching and training. Managed timely collection of escalated assigned customer portfolio of $2.5 million to ensure no past dues. Tracked, documented, and maintained records of all delinquent accounts. Prepared, reviewed, analyzed, and reported customer account trends, aging, and DSO in a summary level as well as a detailed fashion. Responsible for validating, approving, and uploading resell tax exempt. Managed the process of cash application, account reconciliation, credit card payments, bank wire payments, research of short payments, final demand letters, third-party collections submissions, and compliance with FDCPA practices.Researched and resolved short payments, invoice disputes, and unapplied payments. Analyzed DSO report for upper management. Responsible for performing skip tracing, D&B reports, consumer credit reports, and judgments; submit proof of claim for bankruptcies.Analyzed financial information such as Profit and Loss Statements, Balance Sheets, Cash Flow Statements, tax returns, Business Principal Reports, and D & B reports to ensure the customer qualifies for the credit line requested. Determined applicable Security and coordinate efforts with Sales and Customers to obtain necessary information. Show less

Supervised and trained a team of 20 mortgage collectors to ensure proper handling of calls and use of proper collection procedures, including FDCPA compliance.Responsible for collecting over 50 million dollars in delinquent accounts every month and preparation of files for accounts in a pre-foreclosing status.Managed collections for borrowers with a 90 to 120 days delinquent status and managed a high volume of outbound and inbound calls through an automatic dialing system.