With over two decades of experience in the automotive service industry, my current role as Head of Aftersales at Regas Premium Sabah Sdn Bhd has honed my expertise in leadership and customer service management. Our team's commitment to driving business profitability has solidified Regas Premium's reputation as a premier BMW dealer. Previously steering the aftersales team at Sebangga Auto, I brought Subaru's customer service to new heights. My core mission is to ensure that every customer receives unparalleled service, reflecting the high standards and culture of excellence that Regas Premium embodies. My field of expertise in aftersales operations has been pivotal in fostering a loyal customer base and achieving sustained business growth.