Fauzi Rahman Email and Phone Number

- Serve customers as a technical support and assistance to clients using these cloud-based productivity suites. - Act as Second layer in analyze and troubleshoot issues related to cloud-based applications and services.- Investigate and identify the root cause of problems, finding both short-term workarounds and long-term solutions.solving problems for Google Workspace (Gmail, Drive, Chat,Meet, Calendar, etc) and Microsoft 365 (Outlook, Teams, One drive, etc). - Handling clients in Singapore, Malaysia, and Indonesia to ensure excellent customer satisfaction is being met.- Internal Support for Indonesia, Singapore, and Malaysia .- Assist Manager to make sure the operation can run well.- Serves as an intermediary between customers and Google/Microsoft- Create reports for customers.

- Advise on creating and maintaining the Product Backlog and sorting items according to priority for the existing Product Owner. - Advise on communicating the business requirements to the team.- Get a detailed level of requirements from stakeholders.- Advise another Product Owner.

Manage the team.Make sure the SCRUM event works well. Make sure the team meets the timeline and removes existing barriers.Listen and find a workaround for the team.

- Creating and maintaining the Product Backlog and sorting items according to priority. - Implementation of Agile, SCRUM. - Participate on the SCRUM event.- Communicate the business requirements to the team. - Get a detailed level of requirements from stakeholders or customers.

Accompany sales team in visits to selected retailers or government in a designated sales region.Present product software and solutions to buyers. Lead, educate, guide, and maintain relations withgovernment or retail industry buyers to increase sales.

Develop, manage, and lead applications in the project for internal purposes. Make sure IT operations are working well as a helpdesk and as a network engineer.Administration.