Core Activity:• Management and Operation of Call Centre.• Management of Shipment Track and Trace.• Customer Handling.• Handling Complaints in writing and verbal.• Corporate Customer facilitation.• Work Audit of all activities at par with regional standards.• Regional reporting. / Country Business review.• Forecast of monthly activity.• Budgeting revenues.• TrainerTrainer for DHL Pakistan: • Professional Telephone Behavior.• DHL Operating Systems.• Selling skills – Revenue Generation on telephone.Project Manager appointed by the region for Pakistan:• Enhancing Customer Service Excellence.• System installation at corporate customer site. Have all Corporate Customers online with our system.• As DHL PK is a member of South Asia Indo China (SAIC) managerial board, Quarterly visits to Kuala Lumpur and Singapore for regional training and business reviews.

Experience:Design: Personally developed and designed the following for PIA: -• Publicity Posters• Calendars• In-flight menu cards• Official greeting cards• Tours promotional brochures Advertising / Office Management:Served as Liaison between National (International Advertising Limited, affiliate of Saatchi & Saatchi., & Interglobe) and International (Ogilvy & Mather, Singapore. Leo Burnett, London and C. Lyon, New York) advertising agencies. This job involved the design and release of Corporate and domestic advertising campaigns and the development of collateral. Management - distribution of corporate advertising and media releases.Liaise with the Press Information Department, Government of Pakistan, Islamabad. Audio Visual Presentations:Fifteen (15) years of experience in developing multi-vision Audiovisual Presentation Programs on PIA and Pakistan.Responsible for the developing of these programs from concept, storyboard to photography and presentation for the following:• Marketing PIA and Pakistan at International Travel Marts.• Prime Ministerial and Presidential state visits.Publication: 1980-1998 coordinated the publication of Humsafar, PIA’s in-flight magazine with Media Trans Asia Bangkok. Job involved vetting the Editorial content of the magazine and giving design input.Promotional and Cultural Interaction:• Delegate to World Travel Mart (WTM)• Delegate to American Society of Travel Agents (ASTA)• Delegate to Pacific Asia Travel Association (PATA)• Delegate to ITB Berlin• Delegate to AD ASIA.