Mohd Fauzi Mohd Tahir Email & Phone Number

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

• Responsible in planning and designing the technical solution for any product, services and business solution within the agreed SLA. • Manage the end to end process of understanding the requirements, identifying gaps in the customer experience, mapping the customer experience to a complete service flow and preparing the solution design document. • Overseeing all aspects of the solution spanning from the information gathering, system capacity, system integration, vendor management, recommendation for technical acquisitions and development of guidelines and procedures.• Oversee the planning, designing and development of the Technical Fulfillment document which comprises solutions to the product, service and business requirements.• Serve as primary contact with outside vendors in the generation of solution impact analysis, request for proposals (RFP) and request for quotation (RFQ) document and other major vendor interactions.• Review and recommend Request for Proposal (RFP) and RFQ document for upgrade requirements of IT/Billing system in the context of product and service realizations.• Responsible for the accuracy and correctness of the solution document and the work of the team in supporting business user requirements.• Liase closely with Enterprise Architecture or Solution Architect team to ensure that all architecture guidelines and policies are adhered to.• Act as a primary interface to internal and external audit exercise covering the end to end trail of product, service and business solutions• Identify emerging information technologies systems and applications that are suitable, cost effective and reliable to be assimilated, integrated, and introduced within the domain of Technical Fulfillment.

Kuala Lumpur, Malaysia

• IT Technical Advisory Board member. Provide support and recommendation to board members for any changes or new implementation related with Next Generation Intelligent Network (NGIN) platform.• Involved in security reviews, risk analysis, business continuity strategy, disaster recovery plans and system architecture reviews in all internal and outsourced environments.• Manages 3rd party developers, consultants and in-house IT team.• Manages financial aspects of the IT Department, including purchasing and budgeting, selection of IT vendors and assigned projects.• Developed and executed servers and applications migration plan for Billing Applications Management with no impact to production environments.• Work on ad-hoc and special projects.• Perform Vulnerability assessments on projects• Perform Vendor security asessment• Identify potential risk, consult on correcting or reducing risk• Digital forensic investigations for applications and servers.• Provide security policy recommendations to vendors.• Developed and implement information security policies and procedures for regulatory compliance.• Performed quarterly IT audits and penetration testing with internal and external auditors (PWC, EY, KPMG, Deloitte) for Billing Applications Management system related.• Developed and Implemented IT security policy based on industry standard best practices to meet regulatory requirements.• Third level escalation point for troubleshooting any security, network, and system issues within the company.• Coordinate IT Audits (Internal / External) and security management across Billing Application Management system.

57000