•Coordinated cross-functional teams, streamlining workflows and enhancing communication to drive project success and meet all technical and operational objectives.•Developed and maintained detailed project plans, incorporating critical milestones and risk mitigation strategies to ensure on-time, on-budget project completion.

•Writing SQL queries, creating ETLM jobs, dashboards via Quicksight to serve the needs of different teams•Weekly reporting input and output metrics by preparing decks•Improving IDQ metrics

CX - Process Development•Process development through evaluating current processes, collecting customer pain points, managing projects with developers•Assisting digital transformation projects, conducting user acceptance/user experience tests on SAP’s Service and Marketing Clouds•Managing RPA projects collaborated with Eczacıbaşı Bilişim, aiming effective technical customer service operations.

•Conducting market and literature research for new product & service ideas. Key research: Market analysis on hydrogen as an “energy carrier”•Testing UA/UI for digital transformation projects