Freddie Aviles Email & Phone Number

Rosemont, Illinois, United States

Rosemont, Illinois

Respond to customer phone calls, provide requested information through multiple communication sources, and resolve customer complaints fairly and efficiently. Navigate the database system, determining the appropriate response to the caller's inquiry. Become knowledgeable about company’s offerings to elevate customer concerns to managers and supervisors, as needed. Adhere to department standards for call quality, notating database records and response times. Enter information into the AMT customer database and review, update, and verify by attaching documents received, recording additional employment information, entering program dates, and logging names and addresses of schools attended. In accordance with department procedures, function as part of a team, managing daily call volume and additional workload. Grant bulk review course/CE courses access to applicants and educators. Process web applications and applicant’s retest forms and send email confirmations containing details and additional steps required.RESULTS:• Consistently exceeded department performance metrics, achieving exceptional results, delivering high-quality work, and setting new standards for success.• Modified the state verification letter on Microsoft, corresponding with federal state letters to the state health departments and allowing for a more consistent and standardized approach to the verification process with modifications that have resulted in faster turnaround times for requests from the state health departments. • Streamlined QR codes, allowing the marketing team to recruit new customers by enhancing the flow of data into the company's database.

Chicago, Illinois

Consulted with clients, establishing client relationships, and managing multiple accounts for subprime auto Illinois lender focused on helping those with distressed or limited credit gain financing. Updated account status records and collection efforts while investigating historical data for each debt or bill and taking actions to encourage timely debt payments.

Evanston, Illinois

Supervised the finance process with a focus on complex, specialized analysis, assigning, prioritizing, and monitoring workflow. Offered vehicle financing to customers, utilizing specialized analytical tools, updating customer records, and following the company’s procedures, guidelines, and policies on communications. Handled complaints and delivered appropriate solutions/alternatives within time limits, following up to ensure resolution.RESULTS:• Evaluated customers’ history and determined if customers qualified for redemption.