Freddy Alejandro Villagran M. Email and Phone Number
Experienced Executive with over 20 years of professional experience in Strategy Consulting, Business Development, and Project Management. Delivering sustained profitability across large multinational and local companies in the energy, industrial, and consumer goods sectors through numerical analysis, stakeholder management, and strong business acumen. Diverse and multicultural background, with studies from top universities in Europe, Latin America, and the United States. Demonstrated leadership managing regional teams of up to 100+ people and working with C-level executives. Fluent in English and Spanish. I recently graduated (Oct 2022) from Utrecht University (Top 10 in Europe) and am interested in developing a long-term executive career as a Strategy Manager or Business consultant within a well-established company in the Netherlands. Please feel free to get in touch with me at favillagran@gmail.com.MAIN AREAS OF EXPERTISE: Leadership | Consulting | Strategy and Finance | Business Development Select accomplishments:• Performed business and strategy consulting and provided innovative solutions in diverse industries: communications, hospitality, technology, security, financial services, and others, which led to 10-25% profitability improvements. • Conducted business operations and served as General Manager for Tenlot Guatemala; successfully closed contracts with leading retailers and distributors, reaching >4000 points of sale.• Led and motivated a high-performing team of 150+ professionals, obtaining the best recurring collections results globally.• Developed team, resulting in the Business Unit's highest "Great Place to Work" score of 87%. • Championed negotiations and closed deals with >90% of major construction projects in Guatemala.• Led the implementation of Shell's first and best-performing regional customer service center in Latin America, obtaining service levels above 88% and cost-to-serve savings of >$2.2MM.
Pv Group
View- Website:
- pvconsultingroup.com
- Employees:
- 11
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Senior Consultant | Strategy And Finance | Sales And MarketingPv Group Jul 2015 - PresentGuatemala, GuatemalaAfter working 15 years as corporate employees, we decided to take the skills learned working in large corporations and multiply my contributions and created PV Group. I have learned as much as I have supported while helping real business people become more successful in their operations. Currently representing PV Group in Europe based in the Netherlands.Main Accomplishments: − Carried business and strategy consulting solutions in diverse industries: communications, hospitality, technology, security, financial services (Fintech), and others, adding estimated returns of 10-25% to profitability.− Introduced and developed the PV Digital product line; launched online marketing, and voice/chatbot AI solutions (Blits.ai).− Served as interim Financial and Administrative Manager for Grupo Berger (Agribusiness); introduced new corporate KPIs and monitored budget compliance and business reviews.
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General Manager | Sales And Operations | Legal RepresentativeTenlot Group Feb 2018 - Sep 2019Central AmericaServed Tenlot as full-time contractor for Sales and Operations and General Manager roles.Main Accomplishments:− Implemented lottery’s operational processes and structured the organization for start-up of Tenlot’s Guatemala branch. − Lead and managed Departments of Sales, Support, and Logistics for the successful re-launch of the Children's Lottery.− Closed contracts with main Convenience-Retail chains, Gas Stations, Pharmacies and distributors to ensure countrywide presence reaching >4000 points of sale. -
Corporate Project Manager | Office Of Strategy ManagementGrupo Occidente Jul 2013 - Jul 2015Grupo Occidente flourished from the merger of the country’s oldest financial institution (before acquired by Banco Industrial) and an agro-industrial (Agribusiness) operation that engaged in the export of natural rubber. I was called by the company’s Chief Strategy Officer to help turnaround financial results. I oversaw all the highly leveraged corporate projects and overtook the company’s sourcing department to mitigate falling rubber prices and improve overall profitability.Main Accomplishments:− Consolidated Business Plans and presented the corporate strategy to the Board of Directors in 2014, including the business plan approval and strategic project management for all 12 Business Units. − Directed the sourcing department and led negotiations with >200 farms to ensure rubber supply, improving margins by >10%.− Reduced purchasing costs, introducing a plan to reduce logistics costs by >30% by obtaining greater transport efficiency.
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Assistant Vice President | Operations LeaderGenpact Llc Oct 2011 - Nov 2012Born from GE, Genpact is a leader in business process outsourcing and technology management. I joined the company to manage the site’s largest account, Citibank’s collections operation, comprised of 150+ employees. While I was there, we executed the most successful collections program among all sites around the world, whilst obtaining a perfect score evaluation from our customer in 2012. Main Accomplishments:− Improved overall performance metrics and achieved the best NPS score of 10/10 within the Guatemala site in 2012.− Led and motivated a high-performing team of 150+ professionals, driving the best global recurring collections program.− Developed and mentored staff; achieved the most staff promotions within a department in 6 months.− Launched the Control & Sustainability plan and established long-term competence frameworks for 250+ employees. -
Business Development Manager | Construction | Key AccountsCementos Progreso Jan 2009 - Oct 2011GuatemalaCementos Progreso (then affiliated to the Holcim Group) is Central America's leading cement and construction materials corporation. I was invited to join the company to help retain its largest accounts amidst the construction crisis of 2009 and the loss of its monopoly status to Cemex; all while we were able to outperform all previous EBITDA results, become the region’s best company to work for (“Great Place to Work”), and launched several innovative projects along the way. Main Accomplishments:− Ensured team's coaching and development, resulting in Business Unit's best team score (87%) for the "Great Place to Work" evaluations.− Championed high-level negotiations resulting in the successful closure of over 90% of major infrastructure and real-estate projects in Guatemala.− Obtained the Business Unit's best accounts receivables results, reducing working capital by $2.5MM.− Pioneered the Integrated Solutions Center, honored as one of the company’s most innovative projects in 2010. -
Regional Retail Manager | Supermarket ChainsMolinos Modernos Jan 2007 - Sep 2008Central AmericaMolinos Modernos is the packaged foods and most profitable Division of the largest Central-American corporation, CMI. I joined the company to create and lead the business unit designed to negotiate directly with the newly established Walmart Corporation in Central America. During my tenure, we increased revenues from our supermarket channel, launched several new products, and became one of Walmart’s preferred suppliers.Major achievements:− Developed a product line-specific strategy, improving total sales revenues in Central America by >10% ($6.5MM) in 2008. − Expanded geographic and market reach and incorporated 3 new product categories in the portfolio for Central America. − Implemented new data monitoring procedures; selected to champion 2 of Walmart’s Category Management initiatives.− Conducted workshops, and fostered collaboration for a new regional team to service 5 countries and 10 supermarket chains. -
High Potential Graduate RecruitShell Jun 2001 - Dec 2006Shell is a global group of energy and petrochemicals, a Top 10 Global Fortune 500 company and one of the most recognized brands in the world. I joined Shell as a High-Potential graduate recruit and worked my ranks up in several positions as it forged the professional I am today. During this time, I worked as right hand to the Commercial VP and launched one of its strategic projects, until it divested its operations in Central America. -
Regional Customer Service ManagerShell Oct 2004 - Nov 2006Caribbean And Central AmericaMain Accomplishments:− Dramatically improved employee morale and satisfaction, reduced attrition rate from 45% in 2005 to less than 10% 2006.− Turned around performance results in 3 months, converted site in Shell’s best-performing customer service center in Latin America, obtaining service levels above 88%.− Managed a process re-engineering project to improve end-to-end service; mediated operations with stakeholders across 8 countries and boosted case resolutions from 79% to >90% within 1 year.− Earned global recognition for innovative solutions, winning VP awards for Customer Experience and Business Continuity.− Led commercial support functions with exceptional results, increasing complaint resolution from 64% to 83% and driving collections up by 15% through strategic initiatives, process enhancements, and problem-solving.
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Regional Project Leader | Outsourcing | Customer Service OrganizationShell Apr 2003 - Sep 2004Caribbean And Central AmericaMain Accomplishments:− Presented Business Case and gained approval from Shell’s Latin America executive committee, implemented Shell’s first fully regional customer service center globally.− Set the standard for Shell’s consolidating and regionalizing strategy for the Global Customer Service Organization.− Elaborated governance, policies and guidelines, served as framework for establishing a new shared-services organization.− Surpassed all project implementation controls: Post Implementation Reviews, Implementation and Operational Audits.
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Commercial Business Financial Planner | Assistance To Commercial VpShell May 2002 - Apr 2003Caribbean And Central AmericaMain Accomplishments:- Designed a new Planning Model for the Commercial Business; to consolidate business projections and industry trends for 35 countries and 18 Operating Units.- Consolidated business projections for the Commercial Business across 18 Operating Units throughout the CCA region.- Created a DCF valuation model to simplify data analysis and help prioritize strategic capital investments for the region.- Developed and applied a Risk Policy and Guidelines framework for identifying and mitigating risks within the business.
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Customer Service Center ManagerShell Jun 2001 - May 2002GuatemalaMain Accomplishments:- Launched customer satisfaction program, served as standard for implementation in rest of Central American centers.- Implemented Trade Debtors Incentive Schemes with Sales staff, reduced overdue debt by >35% by end of 2001.- Simplified organizational structure and processes, improved department’s Service Levels to above 85%.
Freddy Alejandro Villagran M. Skills
Freddy Alejandro Villagran M. Education Details
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International Economics And Business (Emph. Business Development And Entrepreneurship) -
Gpa 3.4 / 4 -
International Exchange Program (Joint Incae) -
8.5 / 10 -
American School Of GuatemalaBachelors -
Junior High
Frequently Asked Questions about Freddy Alejandro Villagran M.
What company does Freddy Alejandro Villagran M. work for?
Freddy Alejandro Villagran M. works for Pv Group
What is Freddy Alejandro Villagran M.'s role at the current company?
Freddy Alejandro Villagran M.'s current role is Senior Consultant @ PV Group | Strategy and Finance | Business Development.
What schools did Freddy Alejandro Villagran M. attend?
Freddy Alejandro Villagran M. attended Utrecht University, Incae Business School, Emory University - Goizueta Business School, Universidad Francisco Marroquín, American School Of Guatemala, The American School Foundation Of Guadalajara.
What skills is Freddy Alejandro Villagran M. known for?
Freddy Alejandro Villagran M. has skills like Leadership, Team Building, Sales, Customer Satisfaction, Supply Chain Management, English, Negotiation, Customer Service Management, Finance, Team Leadership, Process Improvement, Strategic Planning.
Who are Freddy Alejandro Villagran M.'s colleagues?
Freddy Alejandro Villagran M.'s colleagues are Sri Sai Sneha Samaste, Kk Aa.
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