• Lead cross-functional teams to successfully deliver projects, ensuring alignment with company objectives and client expectations. • Develop and oversee detailed project plans, including scope, goals, deliverables, timelines, and budgets. • Coordinate resources and manage project schedules to meet milestones and ensure timely project completion. • Communicate effectively with stakeholders at all levels, providing updates on project progress, risks, and achievements. • Identify and proactively mitigate potential risks to maintain project continuity and quality standards. • Track and analyze project performance using key performance indicators (KPIs) and metrics, preparing regular reports for management. • Conduct quality assurance through project reviews, ensuring adherence

• Resolved customer inquiries and complaints to ensure high satisfaction levels.• Oversaw front desk activities, welcoming visitors and coordinating appointments.•. Supported administrative tasks, including scheduling, record maintenance, and correspondence handling.• Assisted in organizing office operations and collaborated on marketing initiatives.