Favour Obukohwo's Location
Port-Harcourt, Rivers State, Nigeria, Nigeria
About Favour Obukohwo
Hi, I am Favour Obukohwo, a dedicated Virtual Assistant and Customer Support Specialist who has partnered with some of the most innovative and fast-paced organizations across the globe—Duolingo, Kilo Health, and Lokum, to name a few.But let's take a step back and explore the journey that led me here.→ In 2018, I started in logistics coordination, optimizing supply chains and reducing costs by 25%. But I knew I was destined for more than just coordinating shipments.→ By 2020, I transitioned into the digital space, managing customer support for multiple international brands. It was here that I honed my skills in resolving complex customer issues and became adept at using tools like Zendesk to keep customers satisfied.→ In 2022, I took on the challenge of working remotely as a Virtual Assistant, where I juggled executive calendars, managed social media, and supported CEOs in making strategic decisions—all while ensuring that nothing slipped through the cracks.→ In 2023, I elevated my career further, working with Duolingo as a Customer Support Specialist. Managing multiple chats simultaneously, troubleshooting technical issues, and processing refunds were just part of my day. But what truly set me apart was my ability to convey complex information with patience and empathy, ensuring every customer felt heard and valued.Through every role, I've realized my passion lies in helping businesses grow by ensuring their customers are happy and their operations run smoothly. I thrive in environments where every day brings new challenges, and I get to make a real difference.Beyond my professional life, I’m committed to continuous learning and personal growth. Whether it's staying up-to-date with the latest CRM tools or diving into new productivity strategies, I’m always looking for ways to improve.In short, I’ve built my career on a foundation of reliability, efficiency, and a deep understanding of what it takes to keep customers and executives alike, not just satisfied, but delighted. And I’m just getting started.If you're looking for someone who can bring a unique blend of reliability, efficiency, and a deep commitment to customer care to your team, let's connect. I'm excited to see how I can contribute to your team’s success!💌 favyduke@gmail.com
Favour Obukohwo's Current Company Details
Favour Obukohwo Work Experience Details
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Support Services SpecialistClean Me
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Operations And Customer Success SpecialistLokum Jul 2024 - PresentHouston, Texas, United StatesLokum App connects CRNAs with healthcare facilities and anesthesia groups across the nation, cutting out the middlemen to simplify staffing. I focus on enhancing the user experience and ensuring our operations run smoothly. By optimizing our processes, I’ve helped boost customer satisfaction by 40%. I create clear guides and tutorials to make it easy for users to navigate our platform, and I gather feedback to continuously improve our services. My work in refining our support system has saved hours on repetitive tasks, allowing us to focus on more complex issues. This role lets me combine operational efficiency with a genuine passion for helping CRNAs and healthcare facilities find the right matches, making a real impact in solving staffing challenges. -
Virtual AssistantLokum May 2023 - PresentHouston, Texas, United StatesAs a Virtual Assistant for Lokum, I played a crucial role in supporting the platform's mission to connect CRNAs with healthcare facilities and anesthesia groups nationwide. I managed day-to-day operations, including scheduling, email communication, and customer support, ensuring a seamless experience for both CRNAs and healthcare providers. By organizing and prioritizing tasks, I helped streamline the process of matching CRNAs with job opportunities, whether for Locum Tenens coverage, per diem roles, or permanent positions.
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Customer Feedback SpecialistInstrumentl Jul 2024 - PresentSan Francisco, California, United StatesHere, I focus on truly understanding our customers' needs and turning their feedback into meaningful improvements. My role is all about listening—really listening—to what our users are saying. I gather and analyze feedback, making sure every voice is heard and valued. This insight directly influences product updates, helping to boost customer satisfaction by 20% so far. I collaborate closely with our support and product teams to resolve issues quickly, improving response times and building stronger customer relationships. By humanizing our approach to feedback, I strive to make our customers feel connected and appreciated, ensuring they see themselves as a vital part of the Instrumentl community. -
Virtual AssistantBrandxr Jun 2024 - PresentDetroit, Michigan, United StatesAs a Virtual Assistant at BrandXR, I focus on simplifying and streamlining daily operations to help the team stay focused on what truly matters. From managing coordinating meetings to handling blog posts, I ensure that nothing slips through the cracks. My attention to detail allows me to anticipate needs, ensuring the team is always a step ahead. I’ve taken on the responsibility of organizing project timelines and deliverables, which has improved overall efficiency and kept projects on track. By managing routine tasks, I’ve freed up the team’s time to concentrate on their core creative work. -
Customer Support SpecialistDuolingo Jun 2023 - PresentPittsburgh, Pennsylvania, United StatesAt Duolingo, I work as a Customer Support Specialist, where I help people every day by providing friendly and effective support through email and live chat, often managing multiple conversations at once using Zendesk. I focus on understanding test takers' needs, troubleshooting technical issues, and resolving inquiries to ensure they have a positive experience. When delivering complex information or making tough decisions, I prioritize patience, kindness, and clarity. My goal is to exceed expectations by actively listening to customer concerns and providing solutions that leave them feeling valued. I also educate users on new features, helping them get the most out of Duolingo, and handle tasks like processing refunds efficiently. My approach is all about building trust and making sure every customer feels supported at all times. -
Influencer Relationship ManagerRoyo Bread Co. May 2023 - PresentBrooklyn, New York, United StatesAs a Freelance Influencer Relationship Manager, I focus on building strong, authentic connections with influencers to amplify brand visibility. My role involves identifying the right influencers who align with our brand values and coordinating collaborations that resonate with our target audience. By managing these partnerships effectively, I’ve helped increase brand awareness and drive engagement, directly contributing to a noticeable uptick in customer interest and sales. I also oversee the logistics of campaigns, ensuring smooth execution from start to finish. -
Administrative SupportSavannah Alalia Apr 2023 - PresentLondon, England, United KingdomAs a Freelance Administrative Support at Savannah Alalia, I ensure smooth daily operations by handling a range of essential tasks.My role involves maintaining and organizing digital records, ensuring that critical documents are easily accessible and up-to-date. I also handle client communications, providing prompt responses and resolving inquiries efficiently, which has helped improve client satisfaction. By streamlining administrative processes, I have saved time and reduced overhead cost, allowing the business to operate more efficiently.
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Administrative Customer Support And Virtual AssistantUpwork Apr 2023 - PresentAs a Freelance Administrative Customer Support and Virtual Assistant on Upwork, I’ve provided tailored operational support to diverse clients across various industries. My focus has been on managing calendars, coordinating meetings, and handling correspondence to ensure smooth daily operations. I’ve also streamlined administrative processes by creating efficient workflows, saving clients significant time and effort. In addition, I’ve assisted with data entry, research, and customer service, consistently maintaining high levels of accuracy and responsiveness. My role requires balancing multiple tasks while adapting quickly to clients' evolving needs. This hands-on experience has strengthened my ability to manage remote operations effectively, delivering reliable support that helps clients stay organized and focused on their core business goals. -
Virtual AssistantUpwork Feb 2023 - Aug 2024Over 18 months, I managed schedules for multiple clients, coordinated meetings, and handled email communications, enabling my clients to focus on their core business tasks. I streamlined daily operations by implementing efficient task management systems, which reduced turnaround times by 80% across board.My proactive approach to problem-solving allowed me to anticipate client needs and deliver results quickly, consistently meeting tight deadlines.
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Virtual Customer Support SpecialistUpwork Oct 2021 - Aug 2024Florida, United StatesHere, I provided top-tier service to clients across various industries, ensuring quick resolutions and high customer satisfaction. Over nearly three years, I managed an average of 100+ inquiries weekly, streamlining support processes and reducing response times by 40%. I created and implemented a comprehensive FAQ database, which decreased repetitive queries by 30%, allowing the team to focus on more complex issues. My proactive approach to identifying and addressing customer pain points resulted in a 25% increase in positive feedback. I also collaborated closely with clients to customize support strategies that aligned with their business needs, fostering long-term relationships. This role sharpened my skills in problem-solving, time management, and client communication, contributing to the consistent operational success of the teams I supported.
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E-Commerce Customer Support SpecialistKilo Health Sep 2022 - PresentVilniaus, LithuaniaAt Kilo Health, I currently work as an E-commerce Customer Support Specialist, providing dedicated support to customers across three major brands. Through Zendesk, I manage inquiries, track orders, and resolve complaints, ensuring every interaction is handled with care and efficiency. I support customers in multiple languages—German, Italian, French, and Dutch—translating their needs to provide clear, helpful assistance. I process returns, issue refunds, and offer personalized discount codes to enhance customer satisfaction. Additionally, I coordinate with suppliers to ensure timely order fulfillment, making sure customers feel valued and well-supported throughout their shopping experience. -
Project Management AssistantIndexify Feb 2024 - Aug 2024Over seven months, I coordinated project timelines, managed resources, and facilitated communication between team members, helping to keep projects on track and within scope. I streamlined processes by implementing task management tools, which improved team efficiency and reduced turnaround times by 20%. Additionally, I supported the project lead by preparing status reports and tracking milestones, ensuring stakeholders were always informed of progress.
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Saas-Focused Executive AssistantInfluencekit Oct 2023 - Jun 2024Lehi, Utah, United StatesAt Influence Kit, I provided support as a SaaS Customer Support & Executive Assistant, ensuring customers received top-notch service while also helping the CEO manage daily operations. I managed a busy support team of twelve, responding to customer inquiries via email and live chat, always aiming for quick, helpful resolutions. Whether I was assisting with onboarding, offering product demos, or troubleshooting, I focused on making sure customers felt supported and confident in using our product. I also managed the CEO’s calendar, carefully scheduling strategic meetings and making sure time was used effectively. My attention to detail extended to reviewing email materials and blog posts, ensuring they were clear and accurate before being shared with our audience. By focusing on first-call resolution and efficiently handling escalations, I played a key role in maintaining customer satisfaction and operational efficiency. -
Virtual AssistantWorldwidenate.Com May 2023 - May 2024Los Angeles, California, United StatesAs a Virtual Assistant at Worldwidenate.com, I focused on streamlining administrative tasks and fostering key partnerships. I managed email marketing, reaching out to companies, businesses, and celebrities to collaborate with our brand. Crafting strategic emails and timely follow-ups, I played a vital role in securing successful partnerships. Additionally, I managed the CEO's inbox and calendar, ensuring smooth communication and an organized workflow. My role also involved managing social media posts, helping maintain consistent online engagement. By coordinating tasks and facilitating communication between team members and clients, I ensured that everything ran smoothly and efficiently, allowing the team to focus on growth -
Administrative Assistant/Personal AssistantBellport Branding Apr 2023 - May 2024New York, United StatesAt Bellport Branding, I served as a remote Administrative and Personal Assistant, where I provided essential support that kept our team organized and efficient. I managed the CEO's calendar and emails, ensuring appointments, meetings, and follow-ups were seamlessly scheduled and prioritized. By assigning tasks to team members and tracking project progress, I helped ensure that all deadlines were met and nothing fell through the cracks. My role also involved preparing and assigning tasks for team members, reports, and other documents that were crucial for decision-making. Additionally, I contributed to the company’s content strategy by writing articles and blogs, while also conducting research to support various projects. My focus on clear communication, organization, and follow-through made a clear difference in our daily operations and kept the team running smoothly. -
Executive AssistantMastermind Your Life Mar 2023 - Apr 2024Maryland, United StatesHere, I played a pivotal role in streamlining operations and enhancing executive efficiency. Managing daily schedules, I ensured that meetings, deadlines, and priorities were always aligned, allowing the executive team to focus on high-impact decisions. Additionally, I implemented an organized filing system that improved document retrieval speed by 40%, saving valuable time. I created campaigns sequence for SMS and email marketing, creation of funnels, automate marketing tasks, and man he customer relationship effectively using GoHighLevelMy role also involved preparing detailed reports and campaigns that supported strategic initiatives. By maintaining a clear line of communication and anticipating the needs of the executive team, I contributed to a more focused and productive working environment. -
Virtual Assistant + Customer SupportJo+Co Aug 2023 - Sep 2023Jasper, Indiana, United StatesAt JO+CO, I focused on making customer support more efficient and human-centered. I developed and implemented SOP templates, streamlining processes and boosting efficiency by 25%. By setting clear KPIs and goals for support agents, I helped improve average resolution time by 10% and increased our customer satisfaction score by 8%. I also crafted straightforward procedures for issuing refunds, ensuring customers received timely and accurate resolutions. When customers were unhappy, I worked directly with them to de-escalate situations and find solutions, which led to higher retention rates. Additionally, I established a clear timeline for processing refunds, reducing internal processing time by 16 hours.
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Customer Success SpecialistAwareness Avenue Oct 2022 - Feb 2023Cheyenne, Wyoming, United StatesHere, I served as a Customer Success Specialist, where I focused on creating positive and memorable experiences for our customers. I managed and resolved customer inquiries and disputes through Zendesk, ensuring that each interaction was handled with care and efficiency. I also tracked orders and coordinated with suppliers to guarantee timely fulfillment, easing customer concerns and building trust. By handling chargeback and dispute cases, I successfully minimized financial loss and protected our business’s reputation. My role extended to managing and maintaining our Shopify and WooCommerce stores, where I kept everything running smoothly. I also engaged with our customers on social media, making sure they felt heard and valued. Through phone calls and emails, I helped customers understand our products and assisted them with their purchases, fostering a connection that went beyond mere transactions.
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Virtual AssistantEpidaurus.Io May 2022 - Sep 2022Lisboa, Lisbon, PortugalHere, I played a key role in ensuring smooth operations across the organization. I coordinated complex travel plans for senior management, ensuring every detail was meticulously arranged. My day-to-day responsibilities included scheduling meetings, conferences, and events, while also managing communications across multiple channels to keep everyone informed and on track. By organizing tasks and projects efficiently, I supported various departments, tracked progress, and followed up on action items to ensure nothing fell through the cracks. Additionally, I prepared agendas, took minutes, and handled logistics for important meetings, making sure that all administrative needs were met promptly and effectively. -
Logistics CoordinatorO. K. Isokariari Nigeria Limited May 2018 - Sep 2022NigeriaMy key achievements in this role include optimizing container utilization and mode selection to achieve cost savings. I developed a material planning spreadsheet, which effectively minimized production stoppages. Additionally, I was responsible for recruiting and managing logistics staff based on operational requirements, overseeing multiple plant vendors, and focusing on material planning. I also supervised the ordering and stocking of materials and equipment, negotiated with suppliers, retailers, and customers to secure profitable deals, coordinated site operations, maintained warehouse logs, executed orders, and meticulously prepared accurate reports for upper management.
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Administrative AssistantIntentional Spark Mar 2022 - Apr 2022Portland, Oregon, United StatesAs an Administrative Assistant at Intentional Spark, I played a key role in streamlining their email marketing process. My primary task was to develop a standard operating procedure (SOP) for creating campaigns in Klaviyo. After carefully reviewing the client's instructional video, I crafted a clear, detailed SOP that outlined every step of the process. This document not only standardized the workflow but also made it easier for team members to create consistent, effective campaigns. My contribution ensured that the client could execute email marketing efforts more efficiently, saving time and reducing errors in future campaigns. -
Virtual Executive AssistantTycoon Inc May 2019 - Aug 2021Singapore, SingaporeAs a Freelance Executive Assistant at Tycoon Inc., I played a crucial role in streamlining operations for senior leadership. I managed complex calendars, scheduled key meetings, and coordinated intricate travel logistics, ensuring everything ran smoothly and efficiently. My responsibilities included crafting clear and concise internal and external communications, from memos to presentations, which supported effective decision-making. I also facilitated high-level meetings, handling agendas, taking minutes, and ensuring action items were tracked to completion. By assigning tasks to team members and following up on their progress, I helped maintain project momentum and meet critical deadlines.
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Logistics ClerkBelburge International Limited Nov 2012 - Jan 2015NigeriaIn my tenure at Belburge International Limited, I effectively managed inventory levels and completed documentation using advanced ERP systems. This involved processing all paperwork for incoming deliveries, entering load orders for accurate invoicing and bill of lading, and assigning them to the appropriate driver. Additionally, I meticulously handled customer orders and requests by manually inputting data into a centralized database, tracked shipments, and recorded data into the company system. Moreover, I scheduled outbound carriers to pick up customers' loads, including Less Than Truckload (LTL) and Full Truckload (FTL) shipments, as they became ready.
Favour Obukohwo Education Details
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Transport And Logistics Management
Frequently Asked Questions about Favour Obukohwo
What company does Favour Obukohwo work for?
Favour Obukohwo works for Clean Me
What is Favour Obukohwo's role at the current company?
Favour Obukohwo's current role is Support Services Specialist.
What schools did Favour Obukohwo attend?
Favour Obukohwo attended Ecole De Techniciens Supérieurs Du Bénin - Université De La Grâce.
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Favour Obukohwo
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EMAMUYOVWI FAVOUR OBUKOHWO
Ll.B(Hons) |Bl In View| Legal Researcher| Advocate| Legal Writer|Nigeria
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