Favour Ossai Email and Phone Number

🔻Receives calls/emails/chats and respond within Service Level Agreement 🔻Ensures FCR for level 1 supports🔻Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level🔻Ensures schedule adherence🔻Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours🔻Ensures customers requiring lost days are duly filled on the tracker promptly and follow up done🔻Ensures quality score of 90% is achievedEnsure that all assigned tasks are completed daily🔻Must attend daily meetings