• Understand customer enquiries and respond via applicable channels: email, chat, and call backs• Understand customer enquiries and ensure they are answered or routed through theappropriate support channel• Manage customer escalations and ensure that these are answered, tracked, and escalated as required• Perform all procedures accurately, including following the company's documented call flows,work processes, data entry requirements, and complaint management processes ensure all SLAs are met accordingly• Demonstrate a strong customer service orientation and take responsibility to ensurecustomers are satisfied• Provide a high level of professionalism and competent customer service• communicate effectively with customers in a friendly and polite manner followingthe due processes• Support fluently and spontaneously in both English and, for native speakers, in their native language

* preparation and planning of lesson, including creating and selecting learning materials*direct contact time with pupils*assessing and checking work*attending staff meetings*liaising with parents/carers and support professionals such as educational bodies*supervising extracurricular activities*keeping up personal development.

• Expanding on the existing social media strategy to drive traffic and revenue through the Naija Kobo Market and Green Tech Communication and Networks Ltd website and in branch.• Create, curate and manage all content (images, videos and written) across Instagram, Facebook, Twitter, Pinterest, LinkedIn and YouTube.• Manage Facebook Ads as and when required.• Scheduling social media content using Buffer, Hootsuite or similar.• Work with the customer service team to respond promptly to customer enquiries received through our social media platforms.• Engage in conversations with customers, shopping centers and other relevant accounts such as influencers, bloggers to strengthen relationships and form partnerships.• Raise engagement and awareness of the Naija Kobo Market and Green Tech Communication and Networks Ltd brand through social media• Stay up to date with the latest social media trends.• Expanding on the current blog and news calendar; create, curate and manage all content for the blog, with regular content for each category, as well as news stories.• Ability to write slogans/headlines and copy for other content e.g. new website pages• Have an understanding of brand tone of voice and the ability to adopt different styles.• Assist the Marketing Manager with other marketing tasks and duties.

• Expanding on the existing social media strategy to drive traffic and revenue through the Naija Kobo Market and Green Tech Communication and Networks Ltd website and in branch.• Create, curate and manage all content (images, videos and written) across Instagram, Facebook, Twitter, Pinterest, LinkedIn and YouTube.• Manage Facebook Ads as and when required.• Scheduling social media content using Buffer, Hootsuite or similar.• Work with the customer service team to respond promptly to customer enquiries received through our social media platforms.• Engage in conversations with customers, shopping centers and other relevant accounts such as influencers, bloggers to strengthen relationships and form partnerships.• Raise engagement and awareness of the Naija Kobo Market and Green Tech Communication and Networks Ltd brand through social media• Stay up to date with the latest social media trends.• Expanding on the current blog and news calendar; create, curate and manage all content for the blog, with regular content for each category, as well as news stories.• Ability to write slogans/headlines and copy for other content e.g. new website pages• Have an understanding of brand tone of voice and the ability to adopt different styles.• Assist the Marketing Manager with other marketing tasks and duties.

*Prepare outgoing mails by drafting correspondence, securing parcels etc .* Check sort and forward emails* Keep updated records and files* Take up other duties as assigned (travel arrangements, schedules etc.)*Keep the front desk tidy and presentable with all necessary materials* Greet and welcome guest* Supervise the cleaning of office area* Answer questions and address complaint* Answer all incoming calls and redirect them or keep messages.* Receive letters, packages etc. and distribute them * Monitor office supplies and place orders when necessary* Monitor office expenses and costs

* preparation and planning of lesson, including creating and selecting learning materials*direct contact time with pupils*assessing and checking work*attending staff meetings*liaising with parents/carers and support professionals such as educational bodies*supervising extracurricular activities*keeping up personal development.