Fawad Durrani Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Working as RSM based out of Dubai, UAE. Managing FSI clients across the region. Working with the existing and green space clients for positioning our Intelligent Customer Experience SuiteTailored to the Needs of Financial Institutions which offers end-to-end seamless customer experience solutions, built on Microsoft’s cloud platforms and Microsoft Dynamics.

Islāmābād, Pakistan

Responsible for Account Management of Telecom, Microfinance Banks & Public Sector assigned accountsAchieve revenue targets from white space accounts and cross/up sell in existing accounts by positioning Kyndryl servicesClosely work in alliance with business partners to structure and tailor client specific Solution, Contracting, & PricingWork with business.

Islāmābād, Pakistan

Account Management for Banks (Public, Digital, and Private), Telcos, CSPs, Microfinance Banks, NBFIs, EMIs/PSO-PSPs, in Pakistan, MEA, & AsiaAchieve revenue targets from white space accounts and cross/up sell in existing accounts Work in close coordination with business, technical, digital, and implementation teams for pre-sales, demos, costing.

Responsible for identifying opportunities and creating a strong pipeline, so that sales targets can be achieved.Deliver transformational CAMSS (Cloud, Analytics, Mobile, Social, Security) solutions to Financial Services Sector.Bridge needs of traditional and new buyers across the C-suite and lines of business. Responsible for customer relationship.

MCB House Lahore

Product Head for Self Service Channels.Successfully launched new Internet Banking suite for the Bank. First ever deployment of Flexcube Direct Banking of M/s Oracle in Pakistan. Launched SMS Alerts, SMS Banking and e-Statements. Added charities, online billers and merchants on self service channels.Over achieved all MTD and YTD revenue targets.

MCB Bank Ltd

Executed trade deals valued over PKR 4 Billion.Generated PKR upfront 20 Million profit inflows.Established Research & Development department for Trade Products Division, Wholesale Banking Group. Successfully published 40 periodical newsletters and 5 industry research reports.Remained part of the product development team and launched various trade products.

Process Re-engineering (Secured/Unsecured) Asset ProductsImplementation and compliance of key control check list (KCCL) ensuring regulatory controls helping in non-proliferation of data and informationManaged walk-in centers nationwide with a team of 29 CSRs Hiring and training of CSRsDeveloping Walk-In process flows and service level agreements (SLA) with.

Lahore

Managed and upsell 200 Corporate and Public Sector AccountsQuality Assurance of 2 in-bound and 1 out-bound teamLiaison with Operations Management Team (OMT) to resolve issues for assigned accountsLead Assessment Centers to on-board new CSRs