Managing and monitoring the Rawalpindi, USA and other offshore offices. Guiding support team in resolving different issue of remote offices. Transitioning of new acquired business to our own infrastructure. Implementation and management of VM infrastructure. VM and Data Backups. VPN connectivity with different offices. Ensure Network security, monitoring of network and software’s systems maintenance, Maintain and configuring the Avaya Phone system (IP Office 500v2), Cisco IP Phones, Talk switch, Asterisk PBX, Predictive Dialers, Multi tech gateways and other VOIP equipment, Managing LAN, WAN, VPN, VOIP, Video Conferencing, Routers (Cisco & Zyxel) and Firewalls (Cisco & Net gear) work-stations and servers, Handling of AD Domain, FTP, Exchange, Forefront threat management gateway, SAN, Clustering, Storage Servers etc. Train users at different levels, and provide written guidelines and instructions, Ensure that all IT equipment’s comply with industry standards, Suggest and provide IT solutions to business and management problems, Implement and monitor network security and maintain Network documentation, Work closely with other departments to analyze requirements and solve problems, Plan and implement future IT developments and supervise network dept.

Worked with MTBC as a Solution Specialist (Network Engineer) from February 2012 to December 2015• Administration and Implementation of virtualized infrastructure with high availability and Servers consolidation.• Administration and Implementation of Asterisk Servers to work with Local PBX Exchange for different offices.• Administration and Implementation of Predictive Dialers for Marketing Team.• Design and implement Active Directory infrastructure based on windows Server 2008 R2 and Windows Server 2012. • Managing troubleshooting connectivity problems, Users Management, Users Rights/ Access Management, Backups and Restoration.• Child Domain and Additional Domain Controller Management in Windows Server 2008 R2.• Configuration of DHCP, DNS, in Windows Server 2008 R2/ 2012.• Managing the installation and maintenance of the organization's local area network, Servers Hardware/ Software• Implementation of Window Deployment Server (WDS).• Window Backup Server (WBS).• RAID Configuration.• Deployment, Administration, Implementation and Management of Hyper-V, Virtualized infrastructure with high availability.• Implementation and operational support of Exchange 2010 Server for enterprise wide and external email communication• Design and Implementation of Forefront Client Security (FCS) and Window Server Update Services (WSUS).• Deployment and Implementation of Forefront Threat Management Gateway 2010 (TMG 2010).• Deploy ESXI server.• Design and Implementation of System Center Configuration Manager (SCCM) 2007 R3.• Day-to-day SCCM infrastructure management/troubleshooting; new secondary sites setup and troubleshooting, client health, driver and package management. Managed both Win7 and XP deployments.

My responsibilities are to Install, setup, and monitor local area network (LAN) on a customer side, Configuration and set-up of all new server sys-tems required internally for the company’s activities which includes, As-terisk, Vicidial, Proxy, File Server, Domain Controller, Backup Server, DHCP, Linux Proxy Servers, MikroTik etc. and provide telephone and desktop support to customers.

My responsibilities as an IT Supervisor are monitoring day to day function Of the IT Department and installing, maintaining and supporting servers, LAN, WLAN within an organization or between organizations, trouble-shooting common hardware software issues, I am also responsible for data and network security and back-up.

My major duties during internship were to troubleshoot the network and the internet in the campus and to create a new network where required. I was also looking after the server room in the campus in the absence of network administrator and I have also a computer lab in my supervision.