Fawad Abdul Kader Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

• Leading strategic digital transformation initiatives for financial institutions, enhancing operational efficiency and customer engagement.
• Developing and implementing innovative digital payment solutions, ensuring seamless integration with existing financial systems for the clients
• Advising senior management on best practices for digitizing financial services, fintech strategies and performance improvement, driving sustainable growth.
• Overseeing large-scale projects, ensuring… Show more
• Overseeing large-scale projects, ensuring timely delivery and adherence to regulatory compliance and industry standards.
• Collaborating with clients and stakeholders to re-engineer banking processes, optimizing workflow and improving transactional convenience.

Pakistan

• Established the local corporate structure for Paymob, facilitating seamless operations within Pakistan.
• Crafted a comprehensive five-year business strategy for Paymob Pakistan, driving long-term growth and market presence.
• Built and developed high-performing teams to manage all functions and operations, ensuring organizational efficiency.
• Worked with regulators for necessary approvals for licensing as a Payment Service Provider and Payment System Operator in… Show more
• Worked with regulators for necessary approvals for licensing as a Payment Service Provider and Payment System Operator in Pakistan.
• Cultivated strategic partnerships with banks and key stakeholders, enabling robust service offerings.

Karachi, Pakistan

• Spearheaded the launch of the Electronic Payment (e-Pay) Gateway, integrating diverse payment methods to facilitate collections and payments for businesses across various payment instruments.
• Formulated a strategic roadmap and business plan for NIFT’s Digital Financial Services, leveraging organizational history and existing strengths.
• Revolutionized the market by introducing innovative, interoperable, and secure payment methods, facilitating digital use cases.
• Partnered with… Show more
• Partnered with regulators to secure timely approvals for products, services, and plans for NIFT Digital Financial Services.
• Engaged with key market stakeholders, including banks, corporates, government institutions, and other major players, on both the demand and supply sides of payments.

Islamabad

• Project Management for the Digitization of National Savings Organization. A project funded by Karandaaz, Pakistan to support implement the digital channels enabling the customers/investors of National Savings utilize.
• Directed project management for Karandaaz Pakistan on the digitalization initiative for National Savings Pakistan.
• Outlined a comprehensive product digitalization roadmap, strategy, and PPG for National Savings Pakistan, including detailed system requirements.
• Authored RFPs and managed the procurement process for digital channels (ADCs) for National Savings.
• Provided weekly and monthly updates to Karandaaz and National Savings on the progress of the digitalization project.
• Advised National Savings Organization on innovative digital processes for new digital products.

Karachi

• Conceptualized a product strategy based on customer segmentation and market needs in the branchless banking domain to foster financial inclusion for the unbanked and underbanked segments.
• Devised a product roadmap and strategy in collaboration with Warid (telco partner) for the brand “Mobilepaisa”.
• Orchestrated a technical product rollout plan in coordination with technology partner “Monet”.
• Facilitated seamless technical integration within the bank, enabling real-time… Show more
• Facilitated seamless technical integration within the bank, enabling real-time financial settlements and reconciliation.
• Liaised with external market players to ensure the deployment aligned with market developments and harnessed new technical enhancements in the financial setup.

Lahore

• Successfully created, deployed and handed over the Branchless Banking Product for MCB.MCB Lite - Pass it on.... A socially connected payment solution that allows the users a complete transnational banking experience.
• Developed unique payment options for the customers to attract prospect customers to the bank while creating stickiness for the existing base. The idea was to offer the customer a product that would cater to all his.
• Created the product personality, proposition and marketing for the brand.
• Created the conceptual and product framework for the product proposition of the branchless banking model.
• Created the complete business case with five year projection for the branchless banking model for the Bank.
• Coordination and submissions with/to the State Bank of Pakistan for regulatory approvals.

Lahore, Pakistan

• Devised and implemented service-related processes for Remote Banking Channels (E-Channels).
• Spearheaded Remote Banking (E-Channels) registration support through the outbound team.
• Orchestrated effective administration, call center IT support, and inbound and outbound teams for customer servicing and complete call center operations.
• Cultivated trainers and supervisors from within the team, emphasizing internal growth for key positions.
• Delivered exceptional service support… Show more
• Delivered exceptional service support to product teams.

Karachi, Pakistan

• Recruited and on boarded new executives for the MCB Call Center.
• Educated new hires with comprehensive training programs tailored for the MCB Call Center.
• Conducted refresher courses for the existing call center staff to ensure up-to-date knowledge and skills.
• Redesigned processes for the call center and other bank products to enhance efficiency.
• Rolled out the training manual and standard operating procedures (SOP) for the MCB Call Center successfully.

Karachi, Pakistan

• Earned the Service Excellence Award for 2007 at the Consumer Conference for MCB.
• Oversaw VIP customer handling at the MCB Call Center in the absence of priority banking services.
• Undertook training responsibilities during the absence of the designated trainer at the MCB Call Center.

Dubai, United Arab Emirates

• Disclosed personal information regarding customers' bank, credit card, and loan accounts.
• Overseen and rectified issues related to customer bank account management.
• Facilitated and processed customer requests for various banking transactions over the phone.
• Elucidated customer queries related to products and promotions.
• Resolved and addressed customer complaints, requests, and inquiries.
• Championed cross-selling opportunities based on customer… Show more

Karachi, Pakistan

• Resolute customer inquiries about products.
• Addressed and resolved customer grievances related to credit cards.
• Routed maintenance requests from customers to appropriate departments.
• Assisted the activation and deactivation of credit cards.
• Coordinated the activation and deactivation of debit cards.
• Uncovered and approached potential credit card holders.

Karachi, Pakistan

• Provided product information to walk-in clients
• Settled customer issues concerning their accounts
• Administered cash and cheques on a daily basis
• Delivered daily reports on sales, cash transfers, and bank activities to the head office
• Coordinated all branch-related operations

Karachi, Pakistan

• Led Mathematics instruction for Class X as mandated by the Board of Secondary Education
• Taught Computer Science for Class IX following the Board's curriculum
• Planned the scheduling and distribution of course content on a daily and weekly basis
• Arranged and managed a variety of events, such as annual functions, workshops, picnics, fun fairs, and farewells.

Karachi, Pakistan

• Spearheaded course oversight in alignment with Shah Abdul Latif University’s requirements
• Guided students and orchestrated inspiring motivational events
• Interfaced with the university for academic interactions
• Curated seminars and workshops to immerse students in professional settings
• Facilitated computer programming courses as a guest instructor

Bcs, Computer Sciences

Ca Foundation, Accounts

Activities and Societies: CAMS Alumni

Hsc, Science