Fawn Abbs Email & Phone Number

Marina Del Rey, Ca, Us

Seattle, Wa, Us

• Led the forecast and staff planning for the global JWO Customer Support (CS) organization that fields third-party customer issues• Used data to propose operational changes to Leadership, including the expansion of CS’s operating hours and prioritization of process improvements• Owned the business requirements for operational reporting and tools, including Customer Support’s Salesforce case management system

Seattle, Wa, Us

Owned operational excellence for Amazon's Employee Experience & Tech Escalations team, which fielded escalations from employees. Achievements and responsibilities included:• Led Escalations’ service level (SL) reduction goal and drove cross-functional process changes to reduce the SL by 67% (from 30 to 10 business days), with 90% SL adherence• Oversaw the operational processes and standard work for the AET Escalations team of 25+ members who support executive escalations from employees globally• Managed a team of three who own the escalation intake queue and quality/training program• Led the forecasting and headcount planning for the team, including annual preparation for peak season• Owned the team’s continuous improvement process, including securing resources and steering project owners on strategy

Seattle, Wa, Us

New York, Ny - New York, Us

Hawthorne, California, Us

• Served as the first point of contact for the Vehicle Engineering organization’s 600+ hourly and salaried employees across 3 sites to provide information and direction on employee relations matters• Partners with all levels of management, including VP, to provide guidance in performance management, career development, workforce planning, and retention while ensuring fairness across the organization• Led investigations and handles resolution of employee issues, concerns, and conflicts• Ensured compliance with policies and procedures throughout the employee lifecycle, including promotions, transfers, and terminations • Provided data analysis and recommendations to HR leadership to quantify project ROIs and influence the prioritization of process improvement resources• Defined the business and system requirements in collaboration with our HR Data and Finance teams to develop a company-wide automated headcount tracking program and conducted pre-release user-testing• Promoted to Human Resources Representative II within 4 months of joining the team

Hawthorne, California, Us

• Managed a team of 6 industrial engineers who steered Production leadership on metric achievement and drove process improvement projects to resolve bottlenecks across the factory• Implemented a quarterly goal program for the industrial engineers, coached them in achievement and priority management, and evaluated performance on a regular cadence• Partnered with Product Managers, Product Designers, and UX Researchers from design to release in the creation of the operational planning system used to calculate the Production headcount requirements for executive leadership approval; managed the project schedule and removed roadblocks as necessary

Hawthorne, California, Us

• Identified opportunities for efficiency improvement and provided data analytics support to Production leadership, including VP, and implemented process changes to reduce company costs; projects included:o Co-led the development of Procurement’s supplier capacity management system to enable standardized, semi-automated supplier capacity data submissions and internal reporting to understand commodity landscapes; partnered with internal and external stakeholders from design to releaseo Created an optimized work flow for Falcon 9 Integration’s critical path work order and influenced Production leadership and technicians to adopt the changes which helped reduce the cycle time by 3 dayso Initiated a strategy for a team project program; led peers to form a consensus on the structure of team projects, resulting in the completion of 12 projects with an estimated labor savings of 2,100 hours for 2018o Implemented an outsourced refurbishment program in partnership with Engineering and Supply Chain for temporary fasteners to save an estimated $47,000 per year by eliminating the need to purchase new fasteners and clean them in-house

Santa Clara, California, Us

• Owned the equipment purchase life cycle including Forecast, Order, Delivery, Receipt, Payment for 300+ capital tools and 800+ supporting items, worth upwards of $260 million• Partnered with engineering and manufacturing groups to perform cost analysis and volume planning for equipment and tooling• Drove an alliance supplier’s on-time delivery performance from 87% to 100% by identifying data trends, providing customer feedback, and aiding in the development of 12 key delivery metrics• Engaged with capital equipment suppliers to mitigate delivery gaps and to address missed deliveries through Root Cause Analysis

Santa Clara, California, Us

• Developed and semi-automated 15 inbound capital equipment quality metrics using JMP to evaluate the current process, propose baselines, and improve capabilities to detect and respond to quality issues• Used LEAN tools to eliminate waste from documentation control by removing steps from the specification update process to achieve an estimated time-savings of 80% over the previous process• Generated lock-step implementation tasks to be assigned to owners and completed during warehouse equipment changes in order to ensure changes are carried out at all affected sites and closed in the change control tool

Santa Clara, California, Us

• Standardized the reporting of supplier equipment quality issues with Excel-macro tools in order to track long-term issues and generate a time-savings of approximately 50% over the previous process per account team per month• Optimized the process of calculating normalized excursion rates used to measure 50+ suppliers' quality performance on a quarterly basis• Created an Excel-macro tool to drive efficiency when analyzing 10 process metrics to gauge the compliance of logging manufacturing equipment quality issues

New Brunswick, Nj, Us

• Implemented Quality by Design tools including a Quality Target Product Profile and a risk assessment chart into a team formulation project to identify production issues• Analyzed data using Minitab to determine process capability and proposed alterations to USP (U.S. Pharmacopeia) product dissolution specifications in order to improve the manufacturing process’s robustness• Benchmarked company products against competitors’ products by conducting employee taste tests and analyzing the response data to save approximately $40,000 per test

Bachelor Of Science, Industrial Engineering

Graduate Certificate, Industrial And Organizational Psychology