Overseeing and continuously enhancing the IT infrastructure and projects for the SWiSH Group, including renowned brands such as BBT, Yelo Pizza, Shawarma Shakir, Just C, Slice, Lovebird, Chili Pepper, Pattie Pattie, and Forevermore. Dedicated to ensuring seamless operations and driving innovation across all technology platforms to support the growth and success of each brand within the group.

Handling, maintaining, developing the entire IT Infrastructure/Projects for SWiSH Group (BBT, Yelo Pizza, Shawarma Shakir, Just C, Slice, Lovebird, Chili Pepper, Pattie Pattie, Forevermore)

• Designing, configuring and testing networking software, computer hardware, and operating system software's.• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.• Maintaining and managing Fortinet Firewall 101E, HP network switches, DVRs, Synology Rack station, VS80s, Network printers, VLAN's, Access Points and etc.• Conferring with network users about solving existing system problems.• Troubleshooting… Show more • Designing, configuring and testing networking software, computer hardware, and operating system software's.• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.• Maintaining and managing Fortinet Firewall 101E, HP network switches, DVRs, Synology Rack station, VS80s, Network printers, VLAN's, Access Points and etc.• Conferring with network users about solving existing system problems.• Troubleshooting various network issues affecting solutions and collaborating with staffs and outside vendors to resolve complex problems.• Configuring and installing D-Link routers, HP network switches and Alcatel Access points.• Performing recovery operations and data backups in Synology Rack Station.• Replacing faulty network hardware components when required.• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.• Managing and Troubleshooting Active Directory, Security Groups, Exchange Server, Network Camera's, VS80, Regular Client Software's, Outlook, RDP, Land Phone's, VPN PPTP, L2TP, etc. Show less

• Exposures: SolarWinds, Connectwise, CSP, Citrix, Mimecast, Forcepoint email filtering, RMM, MSP, N-ABLE, ITGlue, Sharepoints, etc.• Managing and creating Active Directory objects such as user accounts, Printers, security groups, shared drives, OU, etc.• Managing routers, switches, wireless access points and vpn connections.• Creating and managing email addresses distribution groups, lists and shared mailboxes in Exchange Server, Microsoft Office 365 and Citrix… Show more • Exposures: SolarWinds, Connectwise, CSP, Citrix, Mimecast, Forcepoint email filtering, RMM, MSP, N-ABLE, ITGlue, Sharepoints, etc.• Managing and creating Active Directory objects such as user accounts, Printers, security groups, shared drives, OU, etc.• Managing routers, switches, wireless access points and vpn connections.• Creating and managing email addresses distribution groups, lists and shared mailboxes in Exchange Server, Microsoft Office 365 and Citrix Cloud.• Troubleshooting of Active Directory objects related issues and creating group policy objects. • Working on recurring incidents and change management process and resolving high impact incidents and escalated incidents within the given SLA.• Managing and troubleshooting windows servers, 2008, 2010, 2012R2, SBS 2011, and 2010 Exchange.• Maintaining and managing virtual environments, citrix, vdi, vmware and hyper-v.• Maintaining and managing Microsoft Office 365, licensing, subscriptions, distribution lists, shared mailboxes, email, alias, retention policies, etc.• Diagnosis of technical issues of the end users and provides them with timely solutions ensuring highest level of customer satisfaction.• Timely escalations of support requests to internal/external support personnel in case of lack of competencies or outside the service scope.• Taking ownership, monitoring and tracking of open cases, emails on team email boxes and responding to customer support requests in a timely manner according to the defined SLA’s.• Communicate the progress of resolution to end users and supervisors in a timely manner and make sure the customer is kept in the loop throughout the support life cycle.• Recording and updating all service desk interactions on the provided CRM.• Interacting with Level 2 and 3 support engineers to solve more complicated faults reported by the clients.Certified Datto Technical Specilist I & II Show less