Diagnose and resolve diverse hardware and software issues at the Genius bar, ensuring efficient problem resolution.- Deliver personalised customer support, enhancing satisfaction and brand loyalty.- Foster seamless service experiences, making technology accessible to a diverse customer base- Maintain continuous commitment to staying updated on the latest Apple technologies and product releases, doing the training for other roles in my personal time to help myself develop on my current role. - Collaborate with colleagues and different teams to escalate and resolve complex technical issues promptly. - Being part of the Visuals and Merchandising team to help with the store standards and support with over night shifts, setting up new devices and preparing the store for launching of new products.

Dedicated Operations Specialist with expertise in maintaining seamless product flow within Apple retail environments. Proven ability to execute inventory tasks, coordinate repairs, and ensure compliance with Apple preservation standards. Adept at delivering exceptional customer service, contributing to an inclusive environment, and supporting overall store efficiency.- Maintain product availability and adherence to Apple preservation standards.- Handle inventory tasks, including receiving, counting, and returning products.- Coordinate on-site repairs, maintenance, and service works.- Manage life-safety and health systems' maintenance and testing.- Execute store supply ordering and inventory-related tasks.- Contribute to an inclusive environment and uphold Apple's values.

Specialist at the Apple Store in The Oracle.- Enriching lives through a front-of-house experience.- Guiding customers seamlessly throughout the store with a commitment to providing a unique in-store journey, leveraging the Apple Steps of Service.- Aligning customers' needs with appropriate devices using an ergonomic approach.- Facilitating connections between businesses and our dedicated team to ensure optimal solutions for every customer.- Proactively improving knowledge and performance based on valuable feedback received.- Committed to ongoing professional development to stay at the forefront of industry trends.- Providing compassionate support to vulnerable individuals.- Working to support them towards a memorable and outstanding service experience.

Activities and societies: Studying GCSE Core Subjects, GCSE Business Studies, GCSE Computer Science and Computing as a Specialist Technical Subject.

Experienced leader driving positive change and fostering inclusive environments within the student community. Passionate about promoting culture, diversity, and wellbeing, I serve as the Chair of the Culture, Diversity, and Wellbeing Board, which is intricately linked to the larger student board.🔹 Accomplished in strategic planning, policy development, and resource management for initiatives that support student culture, diversity, and wellbeing and has been implemented in both achievements.🔹 Adept at collaborating with students, staff, and administrators, to create partnerships.🔹 Effective communicator and advocate for the needs of students from diverse backgrounds, ensuring their representation in decision-making processes.🔹 Proficient in monitoring and evaluating the success of initiatives, utilizing data-driven insights to drive continuous improvement.🔹 Committed to creating an inclusive and supportive environment, promoting mental health awareness, and implementing anti-discrimination measures.🏆 Achievements:🔹 Hosted the UTC Reading's first ever Culture Day, uniting students across all backgrounds to come as one🔹Helped to launch out UTC Reading's Speak Up Speak Out CampaignPassionate about making a difference and creating a thriving community through culture, diversity, and wellbeing.

- Worked on a shoot covering the whole of the United Kingdom reaching over 40,000 people in person and over hundreds of thousands of people across social media- Worked in the Manchester Arena, First Direct Arena Leeds, Utilita Arena Birmingham and ExCeL London across 4 days

Passionate and creative Founder of Nismy Captures, a leading photography company in Reading specializing in portrait and event photography. With a track record of delighting over 100 happy customers, I capture moments that tell compelling stories through my lens.🔹 Expert in creating stunning and captivating portraits, showcasing the unique essence and personality of each individual.🔹 Specialized in event photography, skillfully capturing the energy, emotions, and memorable moments that make every occasion unforgettable.🔹 Collaborative approach, working closely with clients to understand their vision and delivering exceptional results that exceed expectations.🔹 Utilize advanced photography techniques, lighting, and composition to produce visually striking and impactful imagery.🔹 Proficient in post-processing techniques, enhancing the beauty and quality of images to ensure a polished and professional finish.🏆 Achievements:✨ Successfully captured a wide range of events, including events, parties, corporate gatherings, and special celebrations, creating cherished memories for over 100 satisfied clients.✨ Earned a strong reputation for delivering exceptional photography services, marked by professionalism, creativity, and client satisfaction.✨ Built lasting relationships with clients, earning their trust through personalized attention, reliable service, and remarkable attention to detail.Passionate about freezing moments in time and turning them into cherished memories. Let's connect and discuss how Nismy Captures can beautifully capture your next special event.

- Targeted thousands of people and over hundreds of thousands of people across social media with my photos on the Tour.- Managing the Instagram and TikTok page with generating over 10K followers on instagram within 3 days.

The UTC Reading and Sage Foundation Mentorship Program pairs students with inspirational mentors from the STEM sector. Mentors provide guidance on career aspirations, decision-making, and professional development, helping students navigate their educational journey and beyond.🔍 Mentors as Catalysts for Growth:Experienced mentors in STEM fields guide students in exploring their ambitions, questioning motivations, and uncovering personal stories. They empower students to communicate their unique experiences effectively to potential employers, enhancing their chances of success.💡 Unleashing Potential:Mentors help students craft compelling CVs, positioning them as standout candidates in the competitive job market. Students gain insights into the skills and experiences that employers value most, increasing their employability and future prospects.🎯 Navigating Obstacles:Through mentorship, students learn to overcome setbacks and adapt to challenges along their career paths. Mentors instill resilience and provide strategies for bouncing back and finding alternative routes to success.

Controling the Instagram Social Media Page and updating the website for the Sri Lankan Muslim Community in Reading. Often providing professional photography to events on behalf of Nismy Captures.

Studying GCSE Core Subjects, Creative iMedia, Geography, Business and Spanish at Maiden Erlegh School in Reading