• Work with the business owner(s) in defining and planning Technology requests. Documentbusiness requirements and share with IT Operations team to ensure a collective agreement onresource availability, cost and time schedule for delivery of requirements.• Educate and manage expectations for the supported offices in defined IT support proceduressuch as Incident Management within agreed SLAs and Change Control• Coordinate and deploy technology implementations in the local offices in conjunction with ITOperations team, making sure that the ongoing support needs of the business are met.• Develop IT strategies and execution plans for the local offices in line with current ITstandards, business strategies and revenue targets• Review resolved and outstanding issues for supported offices on a weekly basis and liaise withIT Service Desk and internal/external IT teams to ensure successful resolution.• Manage local IT suppliers and partners to agreed SLA’s ensuring business expectations aremet• Matrix management of appropriate resources when needed for projects, implementations andsupport

• Work closely with users to understand business requirements to develop CRM solution• Address security and technical issues and liaise with IT team• Convert business requirements to develop an SOW and work with IT team in Singapore toissue RFP• Work closely with development team in India to enhance product cycle and ensure timelydelivery• Work directly with client hotel IT staff for smooth delivery of CRM solution• Present and train client hotel staff on use of CRM solution• Educate internal operations team on CRM solution to participate in bids with enhancedproduct offerings• Work with C level execs across HD group and external clients to understand marketingstrategies and situations, and product gaps• Work with external vendors like Tata Consultancy Services, Infosigma, Micros, Microsoft toensure product is up to date and requires any update patches• Maintain IT inventory lists of 16 club offices across the EME region• Work with the clients and internal operations team to opt for OPEX model vs. CAPEX model• Work with HR team and IT operations team to ensure that all offices were compliant withdefined SLA of the company and the residing country