Fawzia Poonah Email & Phone Number

Milton, On

National Account Manager for Altec Supply.Supplying Tools & Accessories for the Utility, Tree Care and Telecommunications Industries

Key Responsibilities:* Responsible and accountable for growing and managing accounts* Act as the point person for line of business expansion and penetration within the respective accounts * Develops specific account strategies to penetrate other lines of business * Manages day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer * Researches, contacts, qualifies, prepares and presents proposals toacquire new accounts* Identifies short-term and long-term sales retention and penetration opportunities * Supports BDM during the presentation and closing process for new accounts * Manages gross margin within assigned accounts* Manages overall customer relationship, dealing with customer's highest buying levels* Establish and conduct quarterly reviews for each assigned account* Coordinates account servicing and fulfillment with support from Customer ServiceTarget Segment:* Ship-to locations of Strategic Accounts* Divisional Key, Large and Mid-Market Accounts * Minimum of $12,000 in annual sales potential * New and existing Staples Advantage Accounts Accountabilities:* Achieve retention and penetration targets in existing and accounts * Achieve revenue, gross margin and account targets through acquiringnew accounts in your geographic territory* Achieve product mix and other Lines of Business targets based on account potential Qualifications Competencies:* Strong analytical skills, motivation, along with the ability to multi-task* Strong interpersonal and customer relation skills* Self-starter, results oriented* Strong verbal and written communication skills* Strong presentation skills* Strong time management and organizational skills* Strong financial acumen* Computer literacy, including competency related to MS-Windows-basedapplications* Detail oriented with strong administrative follow-up andfollow-through* Demonstrated analytical, negotiating, and problem-solving skills

 Responsible for generating telephone sales from leads, potential client lists, and database Qualify potential clients through various means and identify them as prospects Actively following up on leads provided by other prospecting activities such as telemarketing, trade shows, referrals, potential client list etc. with the objective of converting these leads to bound policies. Contacting suspects and prospects daily using the telephone, direct mail and other communication mediums with the objective of increasing revenue by cross selling and up selling. Promptly returning prospect/client calls to ensure standards are met  Provide support to the Tele-broker Department by:o Recording all call activity as identified for Telebroker Department in symposiumo Maintaining the client prospect system by entering detailed call information into databaseo Maintaining Lead Tracking Systemo Sharing product, systems and sales knowledge with teammateso Providing feedback, ideas, and information to Team Leader in order to assist with new initiatives, program, and system improvements

 Obtained OTL license. Respond to client inquiries in regards to their residential and automobile insurance policies. Assess clients needs in regards to best suitable insurance policy package for their home and auto. Ability to meet and exceed quotas in regards to number of calls, quotes, and policies sold each working day. Able to provide client quotes on residential and automobile policy packages in order to best suit their needs. Provide expert advice and input on automobile and residential regulations in accordance to Ontario Law in order to assess risk.

(Hons)Bsc, Pychology, Life Sciences, Exceptionality

Education record