Fawzy Naser Email & Phone Number

Dubai, United Arab Emirates

• Spearheaded the successful launch of the first store in the Mall of Emirates, establishing operational procedures and training protocols.• Assist the Store Manager in the efficient and profitable operation of the store, by the company policies and procedures.• End-to-end store responsibility in the absence of the Store Manager.• Achieved 120% of sales targets for 7 consecutive months through strategic team leadership and effective sales strategies.• Developed and implemented comprehensive training programs for a team of 9 staff members, resulting in 30% improvement in performance metrics.• Optimized store operations through data-driven inventory management, reducing stockouts by 25%.• Implemented customer service excellence programs resulting in 95% customer satisfaction rate.• Created and executed visual merchandising strategies aligned with seasonal campaigns, increasing foot traffic by 15%.• Track the staff performance and KPIs regarding the target and achievements.

Dubai, United Arab Emirates

• Ensure that the team is providing the best customer service and taking care of customer satisfaction to reach the point that we're increasing the customer's expectations.• Trained and supervised team to deliver on store sales targets.• Resolved complex customer inquiries, disputes and complaints.• Managed cash and reconciled tills with rigorous security measures.• Performed key-holding duties including managing cash drawers, site security and timely opening and closing.• Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.• Reached optimal productivity by analyzing processes and updating team training.• Briefed team on product and promotion changes to support upselling.• Reorganized the sales floor to improve visual merchandising displays.• Revamped store appearance, including merchandising and displays, signage, decorations and cleaning to reflect seasonal trends and store branding.

Dubai, United Arab Emirates

• Led daily operations of the luxury jewelry department, managing inventory worth AED 5M+.• Achieved 115% of quarterly sales targets through effective team coaching and sales strategies.• In charge of the Jewelry Department, Participate in the stock counts, and work closely with the VM team.• Achieve and exceed my individual sales targets, customer data capture, UPT, repeat business, AUR; and demonstrate sound product knowledge.• Conducted regular performance assessments and training sessions, improving team productivity by 25%• Maintained 100% compliance with security protocols and audit requirements.• Proactively develop the sale by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections, and offering appropriate additional items (link selling).

Dubai, United Arab Emirates

• Consistently exceeded monthly sales targets by 20% through effective customer relationship management• Receiving new stock delivery and maintaining the stock room, Transfer in or out of the store.• Trained and mentored 5 new team members in product knowledge and sales techniques.• Managed VIP client portfolio generating AED 2M+ in annual sales.• Implemented new customer service protocols resulting in 30% increase in repeat customers.• Updating daily files (KPI, staff VS target, daily sales report, traffic, and conversion. • Collect customers’ feedback about our products and share it with my line manager and the buyer team.• Train the new joiners, and the team members if needed about the sales techniques up-selling, cross-selling, etc., by creating a role play on the shop floor.

Dubai, United Arab Emirates

• Achieve individual sales targets including customer data capture, UPT, repeat business, and AUR; and demonstrate sound product knowledge.• Connect with clients and cultivate the relationship in a personalized way to establish and maintain a relationship.• Being perceptive of customers’ needs, actively listening, and showing enthusiasm forthe product and brand.• Proactively develop the sale by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections, and offering appropriate additional items (link selling).• Exhibit the BALMAIN behaviors, present myself professionally and in line with thebrand image and company grooming guidelines.• Actively participate in staff training sessions.• Excellent customer service level, Strong clienteling background.

United Arab Emirates