Fredrik Axelsson Email & Phone Number

Greenwich, Connecticut, United States

Roundhouse Multimedia, Inc is a hybrid collection of specialized music and marketing talent that has come together utilizing the power of 360° Music Architecture to effectively engage consumers, increase brand loyalty and drive repeat customers. With over 500,000 unique music tracks in our exclusive music library and unlimited access to music content from established & emerging artists, we are currently managing over 1,000 premium client music zones containing over 10,000 hours of complex customized music solutions for brands around the world. We develop, implement and manage cohesive 360° Music Architecture initiatives that connect brands and consumers while producing results.Our company is the successful merging of hotel and resort culture expertise and music industry culture. On one side Derrick Garrett is an accomplished music industry producer having worked with many major recording artists, on motion picture soundtracks and TV commercial productions. On the other side I have extensive experience in guest experience in the travel and leisure segment having served as Event Manager, Brand Manager and Guest Experience Director for one of the strongest brands in the Leisure Hotels and Resort business.Client partnerships have included MTV, Mercedes Benz, American Express, ESPN and we actually work with several luxury hotel companies like Meliá Hotels & Resorts, Paradisus Hotels & Resorts, Innside by Meliá, Royalton Luxury Resorts, Memories Resorts & Spa, Chic, Hideaway at Royalton Luxury Resorts, Karisma Hotels, Nickelodeon Resort, Azul Beach Resorts, El Dorado Resorts, Sensatori Resorts and Iberostar Hotels & Resorts.

Dominican Republic

As a skillful hospitality professional with strong experience, I have a passion for delivering exceptional guest experiences and driving operational excellence. As the Guest Experience, Service and Hotel Operations Director at Paradisus Palma Real Resort, The Reserve at Paradisus Palma Real, Paradisus Punta Cana Resort, and The Reserve at Paradisus Punta Cana, I was overseeing all the hotel's customer experience and service, and responsible for the departments Guest Service, Guest Satisfaction Assurance, Quality Control, Spa, Sensory Architecture, Entertainment, Telephone Service, Social Media, and Sustainability. I played a key role in driving guest satisfaction and was a valued member of the Executive Board, frequently serving as the Manager on Duty and I was sometimes filling in as resident manager or general manager in their absence.Throughout these almost four years, I demonstrated my ability to lead cross-functional teams, drive customer satisfaction, and implement innovative service programs that drove business results. My leadership and strategic planning skills were instrumental in improving guest satisfaction scores, resulting in awards for exceptional service.I am highly skilled in hospitality management, operations management, customer satisfaction, team management, leadership, and strategic planning. My expertise in these areas, combined with my commitment to delivering exceptional guest experiences, make me an asset to any organization looking to drive growth and success in the hospitality industry.

Caribbean

Task force responsible for all Guest Experience when transforming Gran Melia Cancún (Mexico) into Paradisus Cancún, opening Paradisus Playa del Carmen (Mexico), Paradisus La Perla (Mexico), The Reserve at Paradisus Palma Real (Dominican Republic), The Reserve at Paradisus Punta Cana (Dominican Republic), and when improving the brand for Paradisus Playa del Conchal (Costa Rica).

Punta Cana

I specialized in creating and managing several exceptional beach and pool clubs for Meliá Hotels & Resorts in Dominican Republic. With a focus on branding, marketing, and revenue optimization, I was responsible for elevating the guest experience and driving success for all clubs in Punta Cana. With my passion for delivering exceptional service and quality, I worked closely with each resort's executives to develop and implement strategies that drove results. My experience, creativity, and vision was instrumental in creating unique and memorable experiences for guests. In addition to my expertise in Punta Cana, I was responsible for the successful launch of new clubs outside the Dominican Republic, and I played a key role in collaborating with those clubs.

Spain

I was responsible for visiting, overseeing, and improving corporate functions, activities, and events in the company's hotels in Spain. Together with the hotels' management, I handled staff, budgets, re-openings, improvements, implementations of new services, and action plans to ensure that the hotel operations ran smoothly and efficiently. I was committed to creating new accounts that generated future revenue and providing excellent customer service to increase referrals and repeat customers. My experience in the hospitality industry equipped me with the skills and knowledge to deliver innovative solutions that enhanced the overall guest experience. I was passionate about working with clients, customers, and staff to achieve operational excellence and ensure that our hotels remained at the forefront of the industry.