With extensive hospitality and music industry experience, I've had the pleasure of working with exclusive five-star resorts in the Caribbean to grow their personal and professional brands. Prior to my role as independent contractor COO at Roundhouse Multimedia, Inc., I spent nearly 15 years working with Melia Hotels International, where I held various positions such as Brand Manager, Event Manager, Guest Experience Director, Service Director, Resident Manager, and Manager on Duty.My passion for leadership and marketing has led me to become a recognized expert in these areas, with an extraordinary knowledge and outstanding ability to work with clients, customers, and staff. I have a proven ability to deliver innovations, generate revenue, build effective teams, and collaborate with other senior executives to maintain high standards of operation.In addition to my extensive hospitality and music background, I also have a comprehensive experience as a task force, visiting hotels in order to improve managing functions such as customer service and guest experience, elevate referrals and return customers, improve budgets, create new accounts, increase revenue, and lead re-openings and new openings.One of my most memorable accomplishments was the implementation of Soul & Magic at the Paradisus Resorts in the Caribbean. As the Guest Experience Director for Melia Hotels International, I spearheaded this sensory architecture concept that included sound, smell, decor, lighting, menu design, and storytelling throughout the resorts. The goal was to create a truly immersive guest experience that would leave a lasting impression. Through Soul & Magic, we were able to enhance the overall ambiance and create a more personalized experience for each guest. The result was a significant increase in guest satisfaction and return rates, as well as positive feedback from industry professionals.I am fluent in English, Spanish, and Swedish, speak and write German, and manage another five languages. With over 50 countries and more than 150 cities traveled, I bring a unique perspective to the table. My technical high school graduate, several hospitality industry degrees, published articles about resorts, travel, and music, and dedication to sports and health and fitness make me a well-rounded leader.