At Carvela I work as the supervisor in store. As we are currently recruiting a new manager I have stepped up and taken extra responsibilities to help our dual site manager run the store. My role consists of running shifts from open to close, ensuring the store is hitting our daily KPI’s.Due to our small management team I help the store manager with everyday duties such as weekly/daily conversion trackers, rotas and team management.As part of my role I hold progression meetings with team members, addressing any performance issues and putting action plans In to place. As well as this I hold regular training with new and existing staff focusing on customer engagement role play and UPT training.Every Sunday I set up for the week, creating a weekly tracker. This consists of filling in our daily goals vs last year’s figures. This helps us to see if we are hitting our daily targets.During a shift I work alongside and guide the team in serving customers as well as daily tasks such as delivery and ensuring shop standards are immaculate.

I worked as the supervisor and senior stylist in store, focusing on helping run Menswear. As a senior stylist I was one of the top sellers instore, this was reflected in my sales.I assisted management in ensuring the store runs efficiently, this included helping with directive launches and resetting the floor monthly.I motivated the team to ensure daily KPIs are achieved, to keep the team motivated I ran competitions and fun games. I find that this had a great impact on store morale and helped us hit our KPIs.As part of my role I both opened and closed the store, running either the morning shift or the closing shift. My morning shifts consisted of holding team briefings, where we discuss goals for the day, weekly best sellers and what we can do that day to ensure our goals were met.My closing shifts consisted of running the evening shift, closing the store and cashing up for the day. As well as this I lead the team making sure all tasks were completed for the day and the store was ready for the next day.As part of my role I trained both new and existing staff, creating PowerPoints highlighting our bestsellers and teaching the team about our new products. As well as training the team I regularly participated in workshops run by the company, these ranged from Profit Protection training workshops to footwear training.As well as working as a supervisor I was customer service trained and completed 2 customer service shifts a week, replying to emails and phone calls from customers. I dealt with various scenarios ranging from customer returns, faulty products and general customer queries.