Fay Richards Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

• Acting as the face of the bank, positioning HSBC as the key GTS provider, establishing new client relationships and strengthening existing ones whilst ensuring fair outcomes for all types of customers.• Demonstration of HSBC UK principles of treating customers fairly. • Assisting in the communication of new products, propositions and relevant market information to customers. • Proactively identifying sales opportunities and develop these opportunities.• Supporting distribution channel business development strategies.• Supporting plans and strategies to generate new business, as well as increasing revenue for existing ones, in order to achieve asset growth, sales or revenue targets. • Collaborating with internal stakeholders, including relationship managers and product specialists.• Participating in events, initiatives and activities to develop business opportunities. • Protecting the bank's reputation and ensuring an acceptable risk profile, whilst deepening understanding of the client through credit and customer due diligence reviews.

Field audit-based role to review and ensure the processes and procedures of the client's receivables finance facility are adhered to. adhered to. Collate facts and evidence findings creating a comprehensive,high-quality report with appropriate recommendations to mitigate risk. Evidencing a thorough understanding of Survey Global Operating Procedures. Manage own investigation quality ensuring this is aligned to the banks internal procedures and delivered against Service Level Agreements. Data analysed pre client visit, reviewing trends and spikes in financial information to drive discussions with the client. Work and collaborate with frontline teams to ensure the right outcomes are achieved for the customer and the bank. Personal ownership of issues raised by the client/prospect/internal stake holders.

Leicester, England, United Kingdom

Team manager role utilising extensive trade finance knowledge. Conduct of regular 1-2-1s ensuring staff engagement to optimise performance and operational efficiency. Hiring manager ensuring high-performing individuals recruited into suitable positions. Conduct regular audits to maintain functionality and compliance. Motivated management and staff teams to consistently deliver high quality, customer-focused service.

Leicester, England, United Kingdom

A high risk role primarily accurately processing and approving complex, high value multi-currency export transactions within defined SLA's. Demonstrated a commercial focus leading to outcomes that are right for customers and stakeholders.Built strong long terms relationships with colleagues and internal/external partners. Successfully implemented a revised procedure across the teams within the branch, identifying inconsistencies leading to a re-write of global procedures. Lead and supported global procedure changes - training and analysing the process to ensure the mitigation of risk. Regularly deputised for the Compliance Quality Assurance Manager during leave and busy periods. Mentored colleagues wishing to progress to next band level

Leicester, England, United Kingdom

Customer service position within the business banking contact centre. Delivered excellent customer service, professionally responding to queries and requests. Customer Experience Engineer project - delivering "professionalisation in the workplace" training to all teams and managers across the department. Information collated providing updates and presentations to the project manager. Follow up coaching and monitoring to ensure understanding and commitment gained. Academy Coach - Seconded whilst in role to mentor and support new recruits. Customer superior service % increased from 62% to 81%, exceeding target and above several experienced contact centre teams.

Leeds, England, United Kingdom

Act as a company role model, managing cabin crew and flight service throughout the UK, Europe and the Middle East mainly to business customers - delivering the company product to exceptional standards. Responsible for the welfare, discipline, motivation and development of cabin crew onboard and away from base. Demonstrated management expertise with meticulous organizational and problem-solving skills.• ADDITIONAL ROLES within BMI:-Charter Co-Ordinator (Leeds Bradford and Heathrow Airports) - Management of 6 monthly charter contract paperwork. Sales and Service co-ordinator - Observe and coach the delivery of new product and service. Network Champion - Led the launch of a new business model, hosting base roadshows and supporting staff through change.

Castle Donington, England, United Kingdom

Airline cabin crew operating on domestic and European flights delivering excellent customer service to business and leisure travellers.