Working with small to medium logistics companies to improve processes and provide excellent customer service. You too can benefit from my 25 years of logistics experience at the world's largest freight forwarders.Compliance: Assessment of compliance with many published standards and regulations including ISO, CTPAT, TSA, GDP, Cargo iQ, and other legal requirements and standards. Develop training programs to help team members understand their roles and responsibilities. Identify actions items to assist in returning to compliance.Customer Success: Ensure successful operational implementation and execution by gathering requirements, documenting Customer SOP, and managing Customer implementations. Operational Success: Document work instructions, job aids, SOP’s, and user guides for all work processes. Document policies, procedures, and guidelines for all departments and functions. Develop training for on boarding and ongoing operations. Review and improve operational processes, documentation, and training; identify best practices. Complete Process Audits to ensure conformance.Continuous Improvement: Drive Quality principles as the fundamental way to work. Lead cross functional teams to develop solutions, solve problems, and identify improvements using Project Management methodologies.Management Systems for Quality, Healthcare Quality, and Environmental Sustainability: Development and implementation of pragmatic Management Systems for any size organization. Review of Management Systems to ensure conformance to ISO or GDP requirements and alignment with management objectives and operational processes. Review Customer Quality Agreements and complete gap analysis. Assist organizations in achieving ISO certification, conduct mock audits for preparation, participate during certification and Customer audits, help resolve nonconformances, conduct Supplier audits.

With Brewery Routing, route planning that once took a significant amount of time can now be completed in just about 2 minutes, saving valuable time and resources. Our advanced system handles everything from route sales working with estimates and invoices to timely deliveries to corporate accounts and call-in orders.Brewery Routing ensures the truck is loaded in the optimal order, preventing overloading and ensuring the right product is on the right vehicle.Brewery Routing and Strategic Movements are services of Walzik, Inc. This service provides route planning, scheduling and dispatching tools for service technicians and product delivery.Using process automation, the time needed to schedule service technician and product delivery work can be minimized. And by using an AI based scheduling process, the cost of last mile logistics solutions can also be reduced by maximizing work time while minimizing drive time.

Trained and developed team to support Quality and Sustainability activities in the USA. Act as Management Representative for audits by ISO registrars and Customers; act as GDP Responsible for Healthcare Quality. Transitioned the Quality and Environmental programs to the 2015 revision of the ISO Standards, developed USA Integrated Quality & Environmental Management System saving 23% annually in audit costs, and managed internal audit process for 39 locations within the USA. Aligned USA initiatives with DB Schenker 2020 global Environmental strategy, drove program for electronics recycling and eco procurement, represented DB Schenker at Customer Sustainability events. Improved processes for Product teams including Air and Warehousing to increase efficiency and clarity of operational and regulatory requirements; implemented process audit program for high value trade lanes. Designed Quality programs for Cargo iQ and GDP – Good Distribution Practices for Healthcare Customers aligned with the IMS – Integrated Quality & Environmental Management System. Equally comfortable and effective communicator on warehouse floors and in board rooms.

Developed Health & Safety program, drove Quality and Environmental programs, designed USA processes to support global Integrated Management System, performed internal audits of 16 locations within the USA, analyzed EHS and Customer Survey results and project managed Action Plans in response, trained offices on QEHS and its value to the business. Trained offices to on Root Cause Analysis & Corrective Action process for response to service failures and complaints. Mentored two Continual Improvement projects coaching members of the Talent Trainee Program to improve processes and increase organic sales growth, introduced Project Management and Six Sigma methodologies.

Project Manager – drove implementation of new intranet and new freight management systems, led integration of two acquired companies, documented Work Instructions and SOP’s, and designed eLearning courses. Analyzed and designed improvements for Accounts Payable process, IT project requests, and Customer Implementation. Taught Project Management principles to office teams.Business Intelligence – designed, developed, and implemented reports and analyses to facilitate the management of operations utilizing data. Designed and deployed Balanced Scorecard to track and trend Key Performance Indicators. Designed reports and analyses to support ad hoc and scheduled reporting for operations, management, and Customers.

AEI / Air Express International / Danzas AEI / DHL GFMost recently, managed a team of 10 business analysts who supported a key Sales Channel initiative to manage DHL Customers across the products of Express, Freight, and Distribution. Over the last six years, have designed, developed, and improved the business intelligence platform to support reports and analysis for our largest, most demanding Customers