Fay Suphaphian Email and Phone Number
Fay Suphaphian work email
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Fay Suphaphian personal email
Fay Suphaphian is a Director Marketing Strategic Planning at SmilePOS at SmilePOS. They possess expertise in customer service, sales management, leadership, process improvement, operations management and 7 more skills.
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Director Of Marketing And Strategic PlanningSmilepos Jan 2019 - PresentLynnwood, Wa, Us-Prepare annual marketing plans, create a calendar of campaigns and events, set marketing budgets, perform market analysis and gather intelligence on competitors.-Drive, develop and implement strategic insights, tools and standardized frameworks in organizational support roles.-Act as principal liaison to the Project Management Office, ensuring alignment with and leveraging of all available organizational resources.-Facilitate communication and negotiation with leadership and other key strategy stakeholders, including dissemination of regular reports and hosting strategy progress meetings-Supporting the leadership team in monitoring the scope, quality, schedule and costs of the strategic initiatives, including working with management and project leads to review and assure delivery of all major strategic and project deliverables and milestones. -
Strategic Planning ManagerSmilepos Jan 2016 - Dec 2018Lynnwood, Wa, Us-Developed and directed company’s strategic long-term goals including development of new markets and submitting proposals to enter new markets and expand market presence.-Recruited, interviewed, hired and trained new staff in departments-Provided constructive and timely performance evaluations of direct reports-Monitored business climate trend data and development in areas of the company’s current and anticipated product lines. -
Executive Assistant To Chief Executive OfficerSmilepos Oct 2015 - Dec 2015Lynnwood, Wa, Us-Prioritized conflicting needs; handled tasks proactively and expeditiously, follow through on projects to successful completion in a deadline sensitive environment. -Successfully completed critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitated the CEO's ability to effectively lead the company. -Assisted leadership in a supporting role in building successful relationships crucial to the success of the organization, and managed a variety of special projects for the CEO, all with major organizational influence.-Worked closely and effectively with the CEO to keep them well informed of upcoming commitments and responsibilities with appropriate follow up. -
SupervisorCup Cow Incorporated Jan 2014 - Sep 2015- Informed and dealt with people directly with the public and comply customer satisfaction.- Trained workers in food preparation, and in service, sanitation, and safety procedures.- Assigned duties,responsibilities, and managed work stations to employees in accordance with work requirements.
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Customer Due Diligence (Contractor)Standard Chartered Bank Aug 2013 - Oct 2013London, England, Gb- Maintained current customer data.- Were commensurate with the bank’s BSA/AML risk profile, paying particular attention to higher-risk customers.- Restricted a clear statement of management’s overall expectations and established staff responsibilities, including who is responsible for reviewing or approving changes to a customer’s risk rating or profile, as applicable.- Ensured that the bank possesses sufficient customer information to implement an effective suspicious activity monitoring system.- Provided guidance for documenting analysis associated with the due diligence process, including guidance for resolving issues when insufficient information is obtained. -
Account ExecutivePata Nov 2010 - Mar 2012Bangkok, Th- Obtained information of various ad hoc projects to directors, CFO and CEO.- Reconciled statement of accounts and delivered to members on monthly basis.- Participated with membership daily for prompt responding on any enquiries concerning. -
Sr. Account AnalystAmazon May 2007 - Jul 2010Seattle, Wa, Us- Managed and maintained internal and external business partner relationships.- Co-ordinated across all departments in Amazon.com internally to confirm end to end process completed and accurate in a timely manner and to making team run smoothly and meeting vendor’s expectations.- Monitored timely tracking for accurate report using standard methodologies.- Explained Vendor Central (self-service help) to customers and assists customers with questions or issues related to payments and accounts.- Managed vendor accounts statement acquisition and reconciliation.- Provided high-volume, 24-hour (internal/external) customer service on all vendor account-related issues:phone and e-mail. - Informed and advised vendors for EDI and paper invoice rejection issues.- Participated in vendors calls/e-mails daily; responses and negotiates past due accounts; and certified compliance with accounting deadlines.- Ensured vendor invoicing meets departmental requirements daily, proactively communicating standards back to vendors, reducing processing failures and down-stream corrective handling. - Reviewed, researched and approved proof of delivery for payment.- Performed high-volume invoice data entry across all product lines within UNIX environment. - Supported newly-formed inventory statement team with filing duties. -
ManagerNibbana Llc Jun 2003 - Jul 2010- Maintained current, and developed new restaurant policies and standards.- Responsible for handling of daily cash receipts.- Managed and oversaw 5 servers, including training and organizing monthly meetings.- Supervised all aspects of in-house banquet planning and bookings for up to 150 guests.- Provided outstanding customer dining experience; including phones, welcomes, seating and table service for 170 seats establishment.
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Human Resources Coordinator InternshipWestin Hotel Seattle Aug 2004 - Dec 2004- Advertised open positions for recruiters, and provided orientation documentation for new employees.- Handled and maintained confidential employee information.- Acquired and processed background checks for prospective candidates.- Participated in policy development and prepared employee benefit information.- Served as liaison between Departmental Management and recruiting staff.- Maintained positive relationships and open communication between Management and staff. -
Sales ConsultantTrue Corporation Apr 2002 - May 2003Bangkok, Th- Worked with the cell phone company and launched new product into the marketplace to replace an existing product.- Individually contributed sales applications and services greater than $10,000.- Consistently monitored and tracked record of daily sales and reported to headquarters.- Leveraged the relationships with the customer by providing customer’s feedback to corporation.- Organized English/Thai documentation for customers; created and presented Sales presentations to International/Thai customers and arranged shipping and ordering products.- Planned expense and revenue for traveling sales promotions within budget, and ordered products using sales targets; coordinated preparation and timely dissemination of sales department report for meetings. -
Personal Loan OfficerEasy Buy Public Company Limited Mar 2001 - Apr 2002- Delivered loans to clients.- Provided loan to customers with level results and fund availability. Arranged personal loan presentations for customers.- Customized and tailored loan programs to meet the financial needs of individual clients. - Evaluated income versus debt and customer balance sheets tied to underwriting approval.- Reviewed customer credit reports, and analyzed income statements.- Verified facts and researched customer information submitted on loan request paperwork.
Fay Suphaphian Skills
Fay Suphaphian Education Details
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City University Of SeattleGeneral -
Kasetsart UniversityGeneral
Frequently Asked Questions about Fay Suphaphian
What company does Fay Suphaphian work for?
Fay Suphaphian works for Smilepos
What is Fay Suphaphian's role at the current company?
Fay Suphaphian's current role is Director Marketing Strategic Planning at SmilePOS.
What is Fay Suphaphian's email address?
Fay Suphaphian's email address is fa****@****oud.com
What schools did Fay Suphaphian attend?
Fay Suphaphian attended City University Of Seattle, Kasetsart University.
What skills is Fay Suphaphian known for?
Fay Suphaphian has skills like Customer Service, Sales Management, Leadership, Process Improvement, Operations Management, Team Building, Negotiation, Excellent Customer Service, Hard Working, Positive Attitude, Sales, Communications Skills.
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