Fayad B. Khaled, Mfin Email and Phone Number

• Manage a portfolio of 250 small business clients whereby my main responsibility is to leverage a needs-based approach to provide CIBCs wide range of small business solutions to new & existing clientso Liaise with business owners, accountants & lawyers to assist with new business onboardingo Responsible for providing financing, capital, investment, and advisory services to small & medium sized enterprises (SMEs)• Collaborate with various partners such as Business Specialists… Show more • Manage a portfolio of 250 small business clients whereby my main responsibility is to leverage a needs-based approach to provide CIBCs wide range of small business solutions to new & existing clientso Liaise with business owners, accountants & lawyers to assist with new business onboardingo Responsible for providing financing, capital, investment, and advisory services to small & medium sized enterprises (SMEs)• Collaborate with various partners such as Business Specialists, Credit adjudicators, Business Consultants & Risk Managers to assist in underwriting complex term loans and credit facilities to help corporations with their start-up, restructuring, strategic growth & expansion planso Partnered with a Senior Advisor to facilitate Canada Small Business Financing Program (CSBFP)• Collaborate with partners such as Investment Specialists & Senior Financial Advisors to assist business clients by providing them with customized investment portfolio solutionso Combined assets of total funds managed in my portfolio is approximately $20M• Offer cash management services to provide business owners with customized operational solutions• Attend local events and participate in marketing and business development activities to generate (COI) Show less

• Supported the frontline staff by offering personalized advice through client problem resolution and enabled the service team to act as a point of escalationo Accessed and shared branch client experience index to guide the team achieve the quarterly and annual targetso Liaised with internal partners such as Personal Banking Associates, Financial Advisors, Mortgage Specialists, Business Banking Specialists, Financial Planners and Investment Advisors to provide the best banking solutions… Show more • Supported the frontline staff by offering personalized advice through client problem resolution and enabled the service team to act as a point of escalationo Accessed and shared branch client experience index to guide the team achieve the quarterly and annual targetso Liaised with internal partners such as Personal Banking Associates, Financial Advisors, Mortgage Specialists, Business Banking Specialists, Financial Planners and Investment Advisors to provide the best banking solutions for clients financial needs to enhance their overall experienceo Kept the team updated about processes, policies, procedures, TD code of ethics, emerging issues, trends, and industry regulations• Handled daily branch administrative duties to ensure optimal branch operational excellenceo Ensured the Branch Handbook is successfully completed on a daily, weekly & monthly basiso Utilized the cash services tool to optimize branch cash & FX order managemento Journaled entries to ensure all branch general ledgers & internal control accounts are balancedo Ensured the Branch premises & equipment are functioning optimally on a daily basis• Mentored the frontline staff by coaching the team to provide exceptional client experienceo Performed observational, weekly & monthly coaching by partnering with other Client Service Managers, Assistant Branch Managers and Branch Managerso Ensured that proper action plans are implemented to enhance advice scorecards on a periodic basis based on individual goals Show less

• Acted as a Supervisor responsible for managing the day-to-day resources of the Client Services Group by providing timely responses and resolutions to client inquiries and requestso First point of contact for complex client issues, process improvements and escalationso Prepare internal reports by providing SLA metrics to the senior management teamo Liaised with the sales, marketing, operations and relationship teams on new business onboarding and servicing of existing… Show more • Acted as a Supervisor responsible for managing the day-to-day resources of the Client Services Group by providing timely responses and resolutions to client inquiries and requestso First point of contact for complex client issues, process improvements and escalationso Prepare internal reports by providing SLA metrics to the senior management teamo Liaised with the sales, marketing, operations and relationship teams on new business onboarding and servicing of existing clientele• Oversee the administration of Self-Directed Registered accounts for retail clients such as RRSPs, RRIFs, TFSAs, LIRAs, LIFs as well as Non-Registered Individual, Joint and Corporate accounts• Liaised with plan sponsors, plan administrators, and record-keepers to assist institutional & pension clients with the administration of IPPs, RPPs, & RCAso Prepare external reports by providing statements & tax documents to various stakeholders such as portfolio managers, dealing representatives, & actuaries• Manage the administration of investments such as private mortgages, private securities including exempt market products (EMPs), GICs & other marketable securities Show less

• Licensed through IIROC (Investment Industry’s Regulatory Organization of Canada) to offer a variety of securities such as Equities, Fixed income, Commodities, Foreign Exchange and Derivatives• Provided accurate trading services to clients through prompt completion of trade instructions through various channels within regulatory and RBC Investment guidelines• Responsible for creation and maintenance of weekly, monthly and quarterly investment reports on all clients to assist with the… Show more • Licensed through IIROC (Investment Industry’s Regulatory Organization of Canada) to offer a variety of securities such as Equities, Fixed income, Commodities, Foreign Exchange and Derivatives• Provided accurate trading services to clients through prompt completion of trade instructions through various channels within regulatory and RBC Investment guidelines• Responsible for creation and maintenance of weekly, monthly and quarterly investment reports on all clients to assist with the administration of their portfolio management o Reviewed research reports, business and trade publications, annual reports & financial filings to conduct extensive analysis o Facilitated clients with various reorganizations with respect to mergers, acquisition, and divestitures • Adhered to all trade rules and compliance to ensure that clients have the required resources to achieve the trade settlement obligations with respect to margin & loan concentrationo Prepared and presented investment memorandums and documentation to facilitate model portfolios to various stakeholders Show less

• Worked as an Advisor on behalf of Royal Mutual Funds Inc. to go through a holistic financial review (KYC) to determine the appropriate investment strategyo Licensed through MFDA (Mutual Fund Dealers Association) to offer products such as Mutual Funds and Guaranteed Investment Certificates (GICs)

• Extracted and processed data to create and produce customized ad hoc reports with an in-depth analysis to support business strategy • Liaised with regional analysts, team managers & supervisors from different lines of businesses to go through proper validation of key performance indicators to identify areas of opportunities and recommending quality control measures • Acted as Assistant Manager whereby my responsibilities included training & coaching employees by motivating them… Show more • Extracted and processed data to create and produce customized ad hoc reports with an in-depth analysis to support business strategy • Liaised with regional analysts, team managers & supervisors from different lines of businesses to go through proper validation of key performance indicators to identify areas of opportunities and recommending quality control measures • Acted as Assistant Manager whereby my responsibilities included training & coaching employees by motivating them, monitoring team performances in various lines of businesses, and providing feedback to team managers & supervisors• Started my tenure as Client Services Representative whereby my responsibilities included engaging with clients primarily via telephone in assisting them with their service needs in all lines of businesses (Home phone, Cellular & Satellite) and providing them with tailored solutions Show less