Caroline Fay Thompson Email & Phone Number

Boston, Ma, Us

Somerville, Ma, Us

Boston, Massachusetts

Onsite At Wellington Management Company - Boston Ma

• Provided support for one to four recruiters throughout recruitment lifecycle. Areas of responsibility included interview schedule coordination, facilitation of event logistics, drafting and distribution of offer letters, facilitating of hiring and onboarding new employees, candidate tracking within Workday, running feedback reports, creation and management of meeting materials, posting open positions to job boards, and recruiter phone line coverage.• Recognized as a quick learner, chosen to train new hires supporting recruiters through shadowing and quality control, offered permanent position by Professional Staffing Group to support Wellington Management Company within first three months. On average, scheduled 30 candidates per month.• Personally sought out opportunity to assist with Professional Staffing Group’s social media presence. Contributed ideas and content for WordPress blog and Instagram account. Participated in promotional video regarding dress codes for different office environments.• Skills acquired: prioritization, time management, attention to detail, project coordination, and navigating complexorganizations and relationships in a fast paced, deadline driven environment.

Boston, Ma

• Cold-called and prospected for potential clients, primarily middle and high school teachers. Assisted with the selection, promotion, and departure of educational tours for teachers and their students within the United States and Canada. Achieved spring season bonus for meeting goals and achieving high client satisfaction rating.• Utilized product knowledge to sell best-tailored tour options to teachers. Addressed all questions and concerns using product and industry knowledge learned on the job. Coached teachers through logistical details, provided knowledge and dedicated support to ensure a successful tour, and provided ongoing customer service.• Achieved a client satisfaction rating of 3.86/4 with emphasis on attentiveness, responsiveness, and timely and efficientcommunication.• Skills acquired: qualification questioning, overcoming objections, rapport building, negotiation, and selling.

Madrid, Spain

• Managed social media sites including WordPress, Facebook, and Twitter. Researched for and provided written content for company WordPress site to generate interest and increase exposure to US and European markets. Assisted with web page edits and content as needed.• Created and presented new loyalty program for the business through competitor research and company knowledge. Severalsuggestions implemented by business owner and program still on display on website.• Provided customer service in both English and Spanish, assisted with logistical needs, problem resolution, and client escalations.

Bachelor Of Arts (B.A.), International Affairs And Spanish

Activities and Societies: Alpha Gamma Delta Women's Fraternity, Marquis Players, LANDIS Center Outreach Program, Alternative School Break.

Study Abroad

Studied in Madrid, Spain until May 21st, 2015

Latin American Studies

Activities and Societies: Intercambio de IdiomasStudied indigenous civilizations of Latin America in a lecture, debate, and written-work.

Diploma, General Studies

Graduate