Caroline Fay Thompson Email & Phone Number

Somerville, MA, US

Boston, Massachusetts

Onsite At Wellington Management Company - Boston MA

• Provided support for one to four recruiters throughout recruitment lifecycle. Areas of responsibility included interview schedule coordination, facilitation of event logistics, drafting and distribution of offer.
• Recognized as a quick learner, chosen to train new hires supporting recruiters through shadowing and quality control, offered permanent position by Professional Staffing Group to support Wellington Management Company.
• Personally sought out opportunity to assist with Professional Staffing Group’s social media presence. Contributed ideas and content for WordPress blog and Instagram account. Participated in promotional video regarding.
• Skills acquired: prioritization, time management, attention to detail, project coordination, and navigating complexorganizations and relationships in a fast paced, deadline driven environment.

Boston, MA

• Cold-called and prospected for potential clients, primarily middle and high school teachers. Assisted with the selection, promotion, and departure of educational tours for teachers and their students within the United.
• Utilized product knowledge to sell best-tailored tour options to teachers. Addressed all questions and concerns using product and industry knowledge learned on the job. Coached teachers through logistical details.
• Achieved a client satisfaction rating of 3.86/4 with emphasis on attentiveness, responsiveness, and timely and efficientcommunication.
• Skills acquired: qualification questioning, overcoming objections, rapport building, negotiation, and selling.

Madrid, Spain

• Managed social media sites including WordPress, Facebook, and Twitter. Researched for and provided written content for company WordPress site to generate interest and increase exposure to US and European markets..
• Created and presented new loyalty program for the business through competitor research and company knowledge. Severalsuggestions implemented by business owner and program still on display on website.
• Provided customer service in both English and Spanish, assisted with logistical needs, problem resolution, and client escalations.

Bachelor Of Arts (B.A.), International Affairs And Spanish

Activities and Societies: Alpha Gamma Delta Women's Fraternity, Marquis Players, LANDIS Center Outreach Program, Alternative School Break.

Study Abroad

Studied in Madrid, Spain until May 21st, 2015

Latin American Studies

Activities and Societies: Intercambio de IdiomasStudied indigenous civilizations of Latin America in a lecture, debate, and written-work.

Diploma, General Studies

Graduate