Faye Ashpole Email & Phone Number

Milton Keynes

Currently involved in customer migrations and project management, alongside training and development of resources for internal and external use.

Milton Keynes, United Kingdom

Responsible for customer support and training, alongside assisting the day-to-day running of the Support department.

Milton Keynes, United Kingdom

As a Training and Support Specialist my primary role is to provide customer support via phone or email to the highest possible standard. Tasks to include troubleshooting, problem solving, customer upgrades and minor to major issues.Since joining Tickets.com I have learnt two products, so am dual product trained and have also progressed to train in both products.Customer Training can take place onsite, in the office or web-based training. Each training session requires documentation and preparation in advance.

My role at Energycare was heavily involved in providing daily support to customers and outside staff/ installers/ surveyors. I was in almost constant contact with various levels of management in the office, as well as by email and telephone. I was involved in order processing through to invoicing, job scheduling. I had the responsibility of prioritising work for myself and other team members. Administration duties involved composing & sending letters, including mail merge. Other responsibilities - chasing outstanding payments from customers, dealing with customer complaints, filtering calls for MD. My role encompassed daily use of Microsoft applications and bespoke software.

Bedford, United Kingdom

Responsible for aiding with day-to-day running of the establishment, rotas and staff training, a main part of this being administration duties, including composing letters, menus, invoices etc. Dealing with customers on a daily basis, being point of contact for any queries, complaints etc.

Foundation Degree, Complementary Therapy

A Levels, Biology, Pyschology, Health & Social Care