Faye Bailey-Reed's Location
Greater Sacramento, United States
Faye Bailey-Reed's Contact Details
Faye Bailey-Reed work email
- Valid
- Valid
Faye Bailey-Reed personal email
n/a
About Faye Bailey-Reed
Customer Service Professional with a passion to help others. I have 7+ years experience in the customer service industry and I recently completed my AA degree in Human services May 2018.
Faye Bailey-Reed Work Experience Details
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TrainerTtec Aug 2022 - PresentUnited StatesLead Trainer through Covered California Contract-Health CareResponsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. -
Training SpecialistFaneuil Inc Aug 2019 - Aug 2022Mcclellan Park, California, United StatesAs a Training Specialist I was responsible for delivery and management of classroom training for both existing and New Hire employees. I assisted in content development in partnership with the Training Manager and client contacts. I also managed classroom administrative tasks, coaching, and personnel development for the training employees. I I delivered classroom training for New Hire employees per client requirementsAnd up training, Faneuil Corporate required training and other information sessions to existing employees. -
Customer Service RepresentativeInsync Staffing Aug 2018 - Aug 2019Mcclellan Park, California, United StatesAnswered incoming calls from new, current consumers wanting to enroll or check on for Health care options. Provides efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs. Maintains sincere interest in providing stellar customer care. Assist consumers in applying for health coverage in California. Review eligibility results for Medical or Covered California. Assist consumer with exploring health care options and details of different carriers available in their area. -
American River College Student HelpLos Rios Community College District Aug 2016 - Aug 2018Sacramento, California AreaAnswered incoming calls from new, current and returning students, transferred calls to specific departments. Provide counter and telephone support for the Enrollment Office and Registration lab. Assist students with the application and registration process. Intake of student petitions, record change forms, enrollment verification requests, etc. Processing of enrollment forms File student documentation - electronic and paper forms. Assist students with online support of eServices, Los Rios Application, etc. Miscellaneous clerical office duties -
Reservations AgentReserve America Feb 2011 - Aug 2016Sacramento, California AreaAnswer incoming calls from new and existing customers, place and enter orders in computer system for customers, process orders and payments, answer questions and provide alternatives for camping facilities. -
Customer Care RepresentativeVerizon Wireless Dec 2007 - Dec 2008Rancho CordovaAnswer incoming calls from new and current customers regarding billing, price plans, features, and products offered. Responsible for upselling. Placed orders for equipment and accessories. Changed price plans, sent confirmation emails while providing total account servicing. -
Service SupervisorDowntown Sacramento Partnership Jul 2006 - Aug 2007Sacramento County, California, United StatesSupervised beer garden employees, checked, monitored, and tracked inventory of supplies and beverages. Answered questions and serviced complaints and concerns from customers. Monitored and tracked employee tips and breaks. Assisted in making sure was set-up and put away correctly; as well as cashiered when needed. -
Team SupervisorDowntown Sacramento Partnership Oct 2006 - Jan 2007Sacramento County, California, United StatesSupervised staff on and off the ice. Ensured shift schedules were correct and covered shifts for staff members that were no show or called in. Made up rotations for the day. Provided customer service to all customers and patrons with questions and complaints.
Faye Bailey-Reed Education Details
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The Individual & The Family -
Human Services, General
Frequently Asked Questions about Faye Bailey-Reed
What company does Faye Bailey-Reed work for?
Faye Bailey-Reed works for Ttec
What is Faye Bailey-Reed's role at the current company?
Faye Bailey-Reed's current role is Trainer.
What is Faye Bailey-Reed's email address?
Faye Bailey-Reed's email address is ba****@****ios.edu
What schools did Faye Bailey-Reed attend?
Faye Bailey-Reed attended American River College, American River College.
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Faye Bailey-Reed
Sacramento, Ca
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