• Ensuring Client relationship is maintained• Advising clients on ER issues and HR related advice• Ensuring clients are compliant and up-to-date with Employment law• Building the new HR proposition to offer clients, whilst working with Payroll and Employee Benefits team to build the 3 prong business offering.

• Ensure a proactive HR service is provided in my Business areas and anticipating HR needs for that business area and respond appropriately.• Deputising for the Director of People and Culture, working with the executive team in her absence and ensuring the HR team is running effectively and smoothly, and service level is consistent. • Working with the Executives to develop the appropriate people strategies• Support the Director in the strategy development and assisting in implementing any resulting actions, taking lead on some solutions to drive these through the business areas.• Promptly providing advice to and supporting all staff and managers on HR and welfare issues, interpretation of terms and conditions and general employment issues.• Responsible for employee relations issues, including handling change management, grievance, disciplinary, performance and sickness issues, including supporting Line Managers, conducting appropriate investigations, recording minutes, advising on legal implications whilst promoting good employee relations at all times. • Keep up to date with legislative changes in order to feed into and meet the needs of the organisation, meet best practice and legal requirements. Research and assist with the revision and creation of HR policies, procedures and other guidance materials• Taken a lead role in a key project areas• Work with the Recruitment Business Partner to ensure the recruitment for the Business area is smooth and aligned to the business area’s strategy.• Manage the Payroll Officer • Looking for creative solutions to constantly improve the service HR provides• Responsible for carrying out or procuring benchmarking.• Responsible for exit interviews; and that any follow up action is taken. • Assist with the HR planning and budgeting process

• Managed the day to day operations of NESTA’s flexible benefits system, NESTAflex and running NESTA’s monthly staff payroll. Ensured all records including databases and electronic/manual personnel records are up to date and filed and referenced in accordance with NESTA policy and legal requirements.• Provided assistance and support in other areas of HR such as Recruitment. • Inducted employees and managing the induction process for all teams.• Conducted exit interviews and circulate any issues raised.• Production of reports on behalf of or for the HR team; analysed and gathered statistical data and metrics in a meaningful way in order to suit the specific purpose required. This included collating and assembling data for the annual salary review, Finance & Audit Committees, National Statistics, recruitment (equal opportunities and media analysis), FOI requests amongst many other instances. • Responded to routine HR administrative and HR related queries on own initiative and advising on aspects of HR procedures and policy, escalated more complex queries where appropriate to other members of the HR team.• Responsible for financial data processing within HR. This included assisting with the preparation of the HR budget (with annual forecasting and quarterly re-forecasting).• Provided a range of administrative support services to the Head of HR and team; devised and maintained efficient administrative systems and processes to efficiently and effectively support the work of HR.